Latest Jobs at Liquid Intelligent Technologies

ROLE DESCRIPTION

Effective Account Management

• Create, develop, and maintain business relationship with customers and gain in-depth understanding of the customer’s business and industry.
• Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Intelligent Technologies' delivery and support functions.
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.  
• Manage escalations.

Build and Grow Client Relationships to Ensure Excellent Customer Experience

• Understand clients' business and generate new ideas.
• Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.
• Provide input and align to broader Liquid Intelligent Technologies' strategies and business initiatives to support the required revenue growth and acquisition new revenue. in order to generate more revenue.
• Identify new market opportunities by selling and integrating Liquid Intelligent Technologies’ offerings to new and existing clients.
• Develop, review and implement a detailed sales account plan for Oil & Gas and mining accounts.
• Conducts business professionally and ethically, adhering to all company policies, procedures and business ethics codes.
•  Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes.
•  Keeping accurate records of discussions or correspondence with customers

Development and Maintenance of Sales pipeline to Reach Sales Targets

• Responsible for generating leads and developing a pipeline for the sales segment.
• Identify and establish relationships in new and existing geography and segments.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients.
• Deliver presentations and propose consultation-based solutions.
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.  Have clear understanding of customer business, technology and strategies.

Requirements

Relevant Diploma/Tertiary Qualification  

• Minimum of 5 years sales experience in the oil, gas and mining industry with a proven sales track record for selling fully managed services solutions relevant to the oil, gas and mining sector.
• In-depth understanding of Oil and Gas, and Large Mining Companies mandatory along with technical knowledge within OICT and or Telecommunications

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Description

• To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key Enterprise Customers as well as defining and executing sales strategies that focus on increased sales and profitability.  
• Effectively position Liquid Intelligent Technologies as partner of choice by cultivating relationships, identifying opportunities and providing services and solutions that meet client requirements.

Effective Account Management

• Develop and maintain business relationship with customers.  
• Gain in-depth understanding of the customer’s business and industry.
• Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with LIT's delivery and support functions.
•  Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.

Build Client Relationships & Ensure Service Excellence 

• Build trust, credibility, and client referrals.  
• Maintain or improve account profitability by customizing solutions as per customer requirements.
•  Provide input and align to broader LIT strategies and business initiatives.
•  Identify new market opportunities and grow existing accounts.
•  Develop, review and implement a detailed sales account plan for all accounts.
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.  

Develop and Maintain Sales Pipeline

• Responsible for generating leads and developing a pipeline for the sales segment.  Identify and establish relationships in new and existing geography and segments.  
• Provide pre-sales and after-sales assistance in bid/tender processes.  Deliver presentations and propose consultation-based solutions.  Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies and a clear understanding of customer business, technology and strategies.

Requirements

• Relevant Diploma and at least 3 year's proven sales track record within the Telecoms/IT Industry mandatory 
• Experience within the Retail and Financial Services Industries highly advantageous

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ROLE DELIVERABLES

• Operationalise the segment strategy
• Drive the strategic plan to advance the segments strategic goals and objectives and to promote revenue, profitability and growth.
• Plan, develop and implement strategies for generating resources and/or revenue for the company.
• Formulate and execute strategic policies.
• Review group policy matters and ensure they are carried out.
• Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with market conditions.
• Represent the company at legislative sessions, committee meetings and at formal functions and promote the company to local, regional and national constituencies.
• Relationship building with stakeholders at a high level with high level of knowledge of clients’ business.
• Drive new business development.  
• Responsible for achieving revenue and profit targets.
• Recommend future Capital Expenditure needs and requirements through business cases.

Management of Sales Segment

• Develop sales strategy for the segment to achieve annual target.  Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement.
• Lead team (through Sales Managers) or directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods in order to create a partnering concept to build solutions.
• Provide strategic direction to the sales segment based on targets and market dynamics focused on both short-term and long-term objectives.
• Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs.

Sales Management

• Identifies and pursues large strategic solution sales opportunities and leads.
• Directs strategic account planning and leadership in all prospective targeted accounts.
• Analyses statistical data related to prospective client’s businesses and industries to identify market trends for products and services.
• Formulates strategies to market for nominated accounts in conjunction with the propositions and industry vertical.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in acquisition accounts.
• Delivers the necessary input to bid centre to ensure on-time delivery of high-quality bid proposals.
• Develops partnerships on account strategies and develops an acquisition relationship plan for accounts.
• Accountable for CRM input and strategic account and deep dives.
• Facilitate account relationships at CXO level, assist KAM’s in transforming the value proposition to include digital solution selling.

Ensures delivery of financial targets

• Evaluates performance, risks in nominated accounts and revises plans where appropriate.
• Secure, manage and deepen the Liquid customer relationship with the long-term focus of expanding the overall product suite and the introduction of specific propositions as well as introduction of new products over an agreed time span.
• Ensure cross divisional functions work collaboratively within LIT to drive the sales agenda and ensure alignment with overall customer strategy. Pre and post sales fulfilment in areas to ensure seamless introduction of new products, services and propositions.

Responsible for proposal content, both in response to requests for proposal (RFP) and proactive (unsolicited)

• With the support of the Bid Office, actively participates in the development of high quality, strategic proposals which incorporate key solutions.  Provides an executive summary that is customer specific, to be incorporated into the proposal.  
• Responsible for the follow-up presentation associated with a proposal submission.  
• Oversees, reviews, approves and provides “C” level sponsorship for proposal undertaken by bid team. 
• Introduce, vet, lobby for service providers to be used in preparing holistic proposals for clients in order for us to compete successfully.

Requirements

• Relevant 3-4yr technical / professional qualification and a proven track record of 8 years' target driven sales achievement in the public sector with a Telco/ICT company mandatory
• Complex and Solution Sales experience (Digital is an advantage)
• Business & Commercial Awareness along with strong business acumen with a deep strategic perspective and ability to quickly understand business strategy.
• Broad understanding of telecom services / technology.