Specialist: Network Support - Menlyn at Assupol

Description

• Monitor, support and maintain network infrastructure.
• Monitor Cisco switches, Access Points, Firewalls, and network links.
• Perform IOS upgrades on cisco switches and cisco access points as per SOP.
• Monitor and report issues on Service provider CE equipment at branches. 
• Maintain and support network monitoring system (system upgrades, license utilization, backups etc.)
• Manage and update the network monitoring system with all the network devices.
• Monitor, investigate and resolve network anomalies (network spikes, network latency etc.)
• Maintain and support network authentication system (system upgrades, backups, add/remove user profiles and groups)
• Add network devices to the network authentication system.
• Securely enable monitoring protocols on network switches(SSH,SNMP, TACACS etc.).
• Perform network audits to ensure compliance to switch standards, naming convention standards etc.
• Maintenance and management of IP management system.

30%
Configure and troubleshoot LAN/WAN infrastructure. 

• Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches and head office.
• Configure switches according to switch standard and ensure configuration compliance.
• Update network infrastructure system documentation.
• Assist with setting up the network for new branches, branch expansions and branch migrations.
• Assist with network setup for server infrastructure and applications.
• Assist with Disaster Recovery testing.
• Assist with setting up of cross-connects to partner services. 

Assist with setting up of new network links for the branches, monitor existing network links and troubleshoot any network performance issues.

• Create and update architectural diagrams for the network.
• Perform traffic analysis on switch uplinks (errors, discards etc.).
• Cisco switches configuration files backups when changes occur.

30%
Liaise and correspond with 3rd party suppliers.

• Apply for new services with all our external service providers (network links, telephony system etc.)
• Obtain quotations from suppliers and assist with the procurement process.
• Conduct proof of concepts on new technologies when required.
• Log calls and follow up on existing calls with ISP/s (P1, P2, P3 etc.)
• Attend monthly meetings with ISP/s to discuss network support issues and branch uptime.
• Ordering of Cisco handsets and switches.
• Manage maintenance support contracts and licenses for all cisco switches.
• Liaise with cabling partners for annual maintenance on network cabinets and data center.
• Liaise with cabling partners for network points requirements at branches and head office.

20%
Reporting

• Submit monthly network performance and availability reports. 
• Setup reporting on network monitoring system (branch uptime, top sources, top destinations, top applications, top protocols, top conversations etc.)

20%
TOTAL 100 %

Requirements

FORMAL EDUCATION

• IT related degree/diploma

TECHNICAL/LEGAL CERTIFICATION

• CCNA Switching and Routing 
• CCNA Voice/Security/Wireless(Advantage)

EXPERIENCE   

• 3 – 5 years’ experience in CISCO Networking Technology
• IT experience: 5 years minimum
• Insurance industry experience: 3 years (Advantage)