Specialist: Quality Assurance (Underwriting) - Menlyn at Assupol

Description

Monitor and report any anomalies on Underwriting system

• Quality check on underwritten cases finalized 
• Liaise with relevant stakeholders (Service Providers, Re-Insurers)
• Monthly exception reporting to ma Monitor and report any anomalies on Underwriting system

Monitor and report on all Underwriting/New Business administration

• Sampling Exclusion letters when there was a loading
• Sampling HIV letters send to doctors for HIV positive client
• sampling limits of Liability cases 
• Sampling underwriting calls for Quality Checks and Customer Experience

Comply with audit risk requirements

• Assist Snr Manager / Manager on all tasks required for audit purposes
• Assist with Underwriting processing pre-audit
• Ensure clients are treated fairly throughout the administration process

Quality Assurance

• Update policies after finalization of High Risk policies
• Communicate necessary Process updates with underwriters
• Provide monthly exception report to Manager / Supervisor regarding any anomalies found
• Ensure quality assurance was done to all underwritten cases finalized
• Render quality after care service to all clients on underwritten cases finalized (Performance - Client experience)
• Contact client for telephonic verification of the Underwritten experience
• Special projects as from time to time discussed with Manager
• Identify gaps in current processes and recommend process improvements 
• Report recurring errors 
• identify root causes to facilitate improvement opportunities
• Assist in setting up performance benchmarks and ensure that management information is aligned 
• with benchmarks
• Conduct coaching feedback with the team

Requirements

Formal Education:

• 3 year Diploma/Degree recognised by the FSCA.

Technical/Legal Certification:

• Insurance Legislation, RE5 Advantageous.

Experience:

• 5 years Underwriting experience.