Specialist: Quality Control and Billing at Vodacom

Role purpose

To implement assurance mechanisms over automated month-end billing reports and controls to ensure accurate and complete reporting of billing revenues. This requires understanding of the data components, business rules and integration architecture of various systems that impact the billing reporting environment.
To perform first line investigations and analysis utilising multiple data sets from various systems to respond timeously to operational, transformational, product and compliance demands
To provide the necessary technical expertise to assist with the design, build and presentation of billing revenues and related KPI’s to provide useful insights, trending and enable better decision-making for Billing Management and Finance Operations
         

Your responsibilities will include:

To understand and manage data source components (including but not limited to master data, reference data and transactional data) of billing revenue to support the integrity and assurance objectives for the billing reporting environment and ensure success in the implementation of visualisation tools 
To perform configuration changes, update report filtering rules and identify potential impacts on reporting parameters when new products, services, business rules and transformational system changes occur
To implement assurance mechanisms and create management reports based on established KPI’s that will enable timely detection of abnormal trends and discrepancies and result in appropriate follow up and resolution
To perform first line investigations for all reported incidents that may impact the accuracy and completeness of the automated billing reports provided to the Finance Operations team or the integrity of the data provided
To initiate further action to ensure internal incident resolution or escalate investigation results to the relevant resolution teams to perform further root cause analysis by following the recommended incident management process
To build relationships with developers, support teams and business users to enhance collaboration efforts for reporting solution improvement projects and ensure successful project delivery 
To ensure that technical design, build and presentation of reporting solutions meets business requirements. 
To provide technical expertise in the creation of prototypes for month-end billing reports and controls checks for submission to Finance Operations with the view to automate as part of continuous improvement and value enhancement process 
To deliver operational outputs per the service level agreement with the Finance Operations team
Manage configurable data source components and perform timely completion of missing reference data configuration within specified timelines, to be measured as the percentage of reference data with incomplete or missing fields (accuracy and completeness) and the percentage of completeness achieved in meeting all preconditions for reference data tables (on time delivery)achievement of billing reporting accuracy and delivery targets

Successful implementation of assurance controls and creation of management reports to be measured by:

Number of and rate of recurring billing reporting errors
On-target achievement of operational, business and project objectives 
Effective initiation, investigation and follow up to resolution of abnormal trends and variances detected to be measured by
Incident management tracking via agile ceremonies (i.e. JIRA boards, sprint reviews) and problem management process

The ideal candidate for this role will have:

• A 3-year tertiary qualification minimum NQF Level 5 majoring in IT Systems/Data Analysis/Finance/Business 
• Minimum of 3 – 5  years in information analysis 
• Minimum 3 years of Oracle SQL skills 
• Minimum of 3 – 5  years in reporting/integrity assurance (preferred)
• Experience working with agile methodologies, such as Scrum, Kanban, JIRA/Confluence, MS Project, or equivalent experience (preferred)
• Sound business acumen and strong understanding of Information systems
• Experience in the IT/Telecommunications industry (advantageous)
• Advanced data analysis skills (essential)
• Strong investigative analysis, problem management, analytical and numeracy skills (essential)
• Demonstrated experience in handling large data sets and relational databases (essential)
• Data integration; analytic and visualization tool experience (essential) 
• Advanced Microsoft skills especially excel (advantageous)
• Experience with reference data management approval processes (advantageous)
• Agile way of working (advantageous)
• Sound knowledge of billing & reporting platforms (preferred)
• Flexible and adaptable self-starter with ability to adjust easily to rapid change, has a strong sense of urgency and who can work well under pressure
• Possesses effective planning and organising skills
• Obsessed about client service and satisfaction
• Strong communication and interpersonal capabilities

Closing date for applications: 11 November 2021

The base location for this role is Cape Town

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.