Specialist: Service Asset and Configuration Management (Menlyn) at Assupol

Description
Purpose Statement

Responsible for leading and executing incident and problem management in IT and driving a 85% success rate on incident resolution against the SLA

Configuration Management

• Creates and Maintains Policies, processes and standards relating to Asset management and Configuration Management
• Drives adoption of policies, procedures and standards
• Monitors and maintain IT configurations in the CMDB to ensure adherence to established standards and procedures 
• Analyze and evaluate current IT configurations and identify areas of improvements 
• Troubleshoot and resolve configuration-related issues to maintain system performance and availability
• Collaborate with other IT teams and stakeholders to ensure seamless integration of systems and applications
• Maintain documentation of IT configurations and changes for auditing and compliance purposes
• Identify and implement automation opportunities to streamline configuration management processes
• Participate in IT projects and initiatives to ensure proper configuration processes are followed
• Keep up to date with emerging technologies and industry trends related to configuration management
• Assist with change evaluation prior to CAB seatings
• Attend CAB sessions to highlight risks identified on changes
• Ensures CI’s are updated and maintained based on outcomes of changes in the CMDB
• Conducts annual reviews of related polices and processes
• Conducts training for Configuration management

Asset Management

• Creates and Maintains Policies and processes and standards relating to IT asset management
• Drives adoption of policies, processes and standards
• Monitors IT Asset management to ensure adherence to established standards and procedures 
• Conducts regular audits on IT Assets
• Manage and maintain IT Storerooms
• Assists with procurements processes
• Responsible for accurate records of all IT assets, locations, responsibility etc
• Identify assets that have reached end of life and ensures required funding has been requested for replacements
• Facilitates and manages asset replacements
• Ensure monthly reports are compiled within agreed timelines
• Ensures Assets are received in good condition, tagged and captured in the system upon arrival
• Ensures strict adherence to storeroom protocols 
• Provides required training in regard to asset management

General

• Provides support to ITSM
• Provides support to incident and problem management
• Provides support to change and release management
• Provides support to Asset administrators 

Requirements
Knowledge and Skills

Formal Education

• Matric
• Degree in Information technology / computer science
• Technical/Legal Certification
• A+
• ITIL Foundation
• ITIL Asset Management 
• ITIL Release Control and Validation V3 or (advantage)
• ITIL Service Transitioning V3 (advantage)
• ITIL V4 Create, deliver and Support (advantage)
• ITIL V4 Drive Stakeholder Value (advantage) 
• Kepner Tregoe problem solving or similar (advantage)
• Advanced Microsoft Office
• Config management database tools (Remedy, Freshservice, Device 42)

Experience

• 3 years’ experience working with in IT support
• 2 years’ experience working with configuration management