Specialist: Solution Architect at Vodacom

Role Purpose:

The Specialist: Solution Architect position is based within the Technology Business Unit.

The Solution Architect is responsible for interpreting business requirements and producing system designs in Vodacom’s Contact Centre environment. This role will also assist with implementing projects and configuration changes as well as providing consulting to team members and other business users.

Your responsibilities will include:

• Accountable for functioning, well performing system designs
• Providing timeous, accurate information to support Business Analysts
• Compile System Design and Acceptance documents based on business requirements (BRS document), current system environment and architectural input
• Perform proof of concept/feasibility verifications for features required by Business and Business Analysts; provide guidance on system capabilities
• Assist with the implementation of new projects including liaising with other technical departments, installing software, creating configuration, troubleshooting and performing acceptance testing
• Ad hoc development of tools or small interface components
• Impact Assessments – Identify all impacted systems in order for the Solution to be delivered, eespecially if system integration will be required between different systems.
• Identify Enablers/Capabilities that need to be developed in order for future Solutions/Features to be delivered.
• Identify Technical Debt and prioritize with the Development Team in order for us to have Continuous improvement and bring stability to the environment.  

The ideal candidate for this role will have:

• Matric / Grade 12 (Essential)
• Relevant 3 year IT Diploma or Degree (Essential)
• Understanding of Cloud Solutions and Implementations
• 3 - 5 years of relevant experience 

In addition to the above, you will also have:

• Methodical and systematic approac
• Strong analysis skills
• Ability to logically structure information
• Attention to detail
• Applying expertise & Technology
• Problem solving and troubleshooting
• Fact finding and independent learning from experience
• Business writing & reporting
• Presentation and facilitation skills
• Interpersonal skills
• Initiative