Latest Jobs at Vodacom

Role Purpose:

The Specialist: Solution Architect position is based within the Technology Business Unit.

The Solution Architect is responsible for interpreting business requirements and producing system designs in Vodacom’s Contact Centre environment. This role will also assist with implementing projects and configuration changes as well as providing consulting to team members and other business users.

Your responsibilities will include:

• Accountable for functioning, well performing system designs
• Providing timeous, accurate information to support Business Analysts
• Compile System Design and Acceptance documents based on business requirements (BRS document), current system environment and architectural input
• Perform proof of concept/feasibility verifications for features required by Business and Business Analysts; provide guidance on system capabilities
• Assist with the implementation of new projects including liaising with other technical departments, installing software, creating configuration, troubleshooting and performing acceptance testing
• Ad hoc development of tools or small interface components
• Impact Assessments – Identify all impacted systems in order for the Solution to be delivered, eespecially if system integration will be required between different systems.
• Identify Enablers/Capabilities that need to be developed in order for future Solutions/Features to be delivered.
• Identify Technical Debt and prioritize with the Development Team in order for us to have Continuous improvement and bring stability to the environment.  

The ideal candidate for this role will have:

• Matric / Grade 12 (Essential)
• Relevant 3 year IT Diploma or Degree (Essential)
• Understanding of Cloud Solutions and Implementations
• 3 - 5 years of relevant experience 

In addition to the above, you will also have:

• Methodical and systematic approac
• Strong analysis skills
• Ability to logically structure information
• Attention to detail
• Applying expertise & Technology
• Problem solving and troubleshooting
• Fact finding and independent learning from experience
• Business writing & reporting
• Presentation and facilitation skills
• Interpersonal skills
• Initiative

go to method of application »

Role Purpose

The Senior Specialist Automation role is based within Commercial Operations.

The Digital Tribe team is responsible for designing and deploying digitised and automated business processes and across all of Vodacom Customer Operations channels. This is part of the Robotics Process Automation and Internal Chatbot squad. The purpose of the role is to ensure that through automation, Vodacom delivers an unmatched customer experience, reduces cost to service, reduces churn and drives revenue across multiple lines of business. This role requires experience with automation tools and methodologies, working in an agile, collaborative team, and working with other Vodafone operating companies to align, comply and implemented automation. The role is core to delivering exceptional customer experience across our lines of business and will have a direct influence on the headline Key Performance Indicators and efficiency metrics.

The Software Engineer is responsible for creating prototypes, designing, and building modules and solutions in an iterative agile cycle, develop, maintain, and optimize the business outcome.  This role is responsible for estimating user and technical stories, designing, and developing code, writing, and executing unit and integration tests, and supporting testing of deliverables against user and technical story acceptance tests.  The incumbent is responsible for performing peer reviews, collaborating with architects and other developers to produce “just enough” design, and ensuring that enough technical documentation and training is provided for reference and operational support.  This role is responsible for providing software-related operations support, including managing level two and level three incident and problem management.
 

Your responsibilities will include:

• Automation 
• Follow the preferred / prescribed design approach and guidelines for journeys and process across all lines of business
• Ensure governance
• Act as a technical liaison between business and the technical delivery team
• Ensure automated processes are built once and used multiple times across the business
• Software Engineering
• Estimate user and technical stories to help inform and prioritize backlog
• Develop solutions according to module designs and deploy using delivery pipeline
• Develop and execute unit and integration tests; support testing against user and technical story acceptance tests
• Suggest improvements to automation designs
• Manage technical debt as part of daily activities
• Conduct peer reviews and maintain coding standards
• Manage incidents as level two and level three support
• Manage problems as level two and level three support
• NLU / Data Science
• Understanding of machine learning models and recommendation systems for various areas of the business on the Big Data Platform, and integration with Robotics Process Automation and Chatbot
• Performance Tracking & Improvement
• Continuous monitoring of performance of automation against Key Performance Indicators and other efficiency metrics 
• Use these insights to inform design improvements
• Automation strategy and people leadership 
• Align to, drive, and cascade the Vodacom / Vodafone strategy 
• Create a people first culture that encourages alignment, sharing of knowledge, upskilling and drive the Vodacom spirit behaviours.
• Remove obstacles for team members, ensure adequate planning and resource allocation.   

The ideal candidate for this role will have:

• RPA UiPath understanding
• LUIS and Azure Chatbot understanding
• Multiple programming languages
• Complex business analysis cases
• Business Intelligence technical environment
• Technology / Industry trends
• Business analysis methods
• Application functionality
• Data analysis
• Change control procedures
• Agile way of work

Must have technical / professional qualifications: 

• Matric / Grade 12 essential
• 3-year Degree / diploma or Bachelor’s degree in Information Systems, Data Science Mathematics, Engineering, Statistics, Computer Science, Artificial Intelligence or related or other related field essential
• 5+ Years programming and/or systems analysis applying agile frameworks, business analysis, systems analysis, data analysis experience preferably in a highly complex development environment essential
• Experience in Robotics Process Automation and or Chatbot design
• Experience working with multiple programming languages
• Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD
• Experience with Containerisation, such as Docker / Kubernetes / OpenShift.
• Expertise in multiple programming languages, such as C#/VB.NET, Node.js, Java, XML, JSON, HTML, CSS, and Python
• Knowledge of data manipulation: use of structured data tools (e.g., SQL, Pandas), and/or big data tools and platforms (e.g., Hadoop, Spark, NoSQL)
• Leadership skills essential 

go to method of application »

Role Purpose:

• The Order to Cash (OTC) function is responsible to correctly execute all trade partner incentive payments, reconcile all interfaces, and generate invoices and credit notes for trade partners. The end result is to accurately reflect the financial position of the organisation and to ensure local financial statements are compliant with accounting standards.The manager of Order to Cash should be able to lead a team, processes and information requirements to perform accounting responsibilities in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements. There will be a close relationship with a wide array of operational teams. The incumbent will take a leadership role to enable this achievement through application of best practice in sustainable continuous improvement, working collaboratively with Finops functions globally, Finance Business Partners and the wider South African organisation.The incumbent’s people, personal and operational leadership skills will be of a very high standard.  Past achievements will clearly demonstrate a capability to manage in World class transactional processing and business partner excellence. The incumbent’s people, personal and operational leadership skills will be of a very high standard.The incumbent will be a member of the wider Finance Operational management team. 
   

Your responsibilities will include:

Reporting

• SAP & HFM reports.
• Monthly Balance Sheet & Income Statement.
• Monthly Management Reports.
• Monthly KPI/KFIs.
   

Month-end

• Review weekly and monthly financial reports relating to Acquisition and Retention Costs.
• Analyse the reports to derive insights and provide financial recommendations to Senior Leadership to support the operational strategy of the business to achieve the financial targets.
• Reviewing accruals and provision calculations and identify areas of improvement to reduce accruals.
• Review agreements between Vodacom and various stakeholders and engage with the Shared service centre on process optimisation relating to invoice processing.

Dealer Commission Accounting Process Management

• Manage the Dealer Commissions Team to ensure that the information used to report results and provide analyses to Senior Leadership and decision makers is valid, accurate and complete;
• Engage with the Executive Heads prior to finalisation of contracts to provide recommendations and impact assessments on working capital management/accounting therein.
• Provide guidance on the content of Commercial agreements to ensure the business objectives align to the applicable accounting treatment.
• Prepare and present reports and analysis on financial results to Senior Leadership.

Working capital management

• Review the cash flow forecasts for Dealer Commissions and engage with Senior Leadership on the forecasted position and underlying risks.
• Review working capital KPI’s to determine whether forecasting models are accurate or require amendments.
• Support the Business Unit team with setting budgeting and forecasting for Commissions.

Reporting and insightful analysis of results to Senior Leadership

• Analyse key trend analysis for Commissions and Incentives to ensure completeness, accuracy and validity of the results and provide recommendations to Senior Leadership.
• Liaise with Senior Leadership to design robust management reports and information tools which will better assist them in decision making.
• Review interim and year-end stat packs and financial statements within the Vodacom South Africa group of companies.

Controls and compliance 

• Risk identification and control implementation on all financial processes within the Finance Operations.
• Maintain an effective control environment over Commissions and Incentives, identifying weaknesses and rolling out solutions.
• Ensure a clean audit report for both internal and external audit and that any open items are closed by their due dates.

Process improvements and issues resolution 

• Identify KPI which will assist in the analysis of key areas and analyse the results of these KPI’s to provide input to Senior Leadership on the effectiveness of processes and controls. 
• Utilise existing experience and knowledge to identify synergies within FinOps and ensure these synergies are efficiently incorporated.

The ideal candidate for this role will have:

• Matric / Grade 12.
• BCom graduate, in Accountancy or business related field is essential.
• Qualified CA is an advantage.
• 8+ years related financial experience e.g. accounting, inventory, audit articles etc. including supervisory experience.
• SAP and HFM experience.
• ICT industry experience.
• Systems implementation and project management.

Closing date for Applications: 15 December 2021 

go to method of application »

Role Purpose

• This role is responsible for advanced and exploratory data analytics, modelling and insights to:
• enhance marketing efforts, campaign efficacy and portfolio performance
• To drive business growth and profitability
• To monitor product performance, and drive product development and product enhancements
• To highlight process inefficiencies
• To make data driven adjustments through monitoring and driving insight that enable models that improve risk and create efficiencies
• To ensure reporting processes are optimised, through scripting and automation 
• To act as Data Steward, ensuring all data governance and controls are in place
• To partner with Big Data and IT in the customer 360 data models and analytic tools

Your responsibilities will include

• Reporting & analytics: Ensure that performance monitoring is in place for all products; with desired cadence and frequency
• Data modelling: Build complex data models, while optimising the efficiency and quality of data collection.
• BI Solutions: Partner with Qlik developers and solution architects to design transformational analytical solutions 
• Predictive forecasting: Incorporate predictive forecasting to enhance performance management and maintain models to improve forecast accuracy
• Actionable Insights: Deliver daily and monthly insights from data models to support commercial action and financial steering
• AI into BI: Incorporate new technologies such as machine learning and robotics to increase process efficiencies, enhance predictive forecasting and improve quality of insights

The ideal candidate for this role will have:

• Degree/ Honours/in quantitative fields like Mathematics, Statistics, Economics, Computer Science Engineering, Artificial Intelligence, Big Data, or related disciplines.
• A minimum of 2 years’ experience in delivering solid commercial impact advanced analytics projects.
• Expertise in data manipulation: use of structured data tools (e.g. SQL), & unstructured data tools and platforms (e.g., Hadoop, Spark, NoSQL)
• Expertise in major statistical modelling software packages (e.g., R, SAS) and multivariate techniques (e.g. k-means segmentation, multiple regression, factor analysis, time-series forecasting) - preferred
• Experience in digital analytics and its applications, e.g., google analytics, adobe analytics, social listening, social network analysis)

Closing date for applications: 31 January 2022

The base location for this role is Midrand, Vodacom Campus
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion. 

go to method of application »

Purpose of the role

This role is directly responsible for ensuring scalable digital platforms within the company and will be actively involved in crafting and delivering software architectures that are fit for purpose into the future.  The role will have in depth knowledge of mobile software architectures and frameworks as well as web platform technology.  The role will be directly responsible for compliance to these architectures through manual and automated controls and will take a very deep and active role in managing performance and stability of assets, agile delivery frameworks deployed and devops methodologies
 

Your responsibilities will include:

Define and take accountability for the:

• High-level technical strategy and architecture for web and mobile
• Implementation options for all assigned application initiatives in the organization
• Web and mobile governance processes and structures
• Integrity, stability, performance and scalability of the web an mobile environments
• Work collaboratively with consulting partners and IT teams to ensure high quality of software delivery
• Engage with technology partners, cross-functional IT groups and the Business to maximize effectiveness and efficiency of development in support activities
• Work closely with the Business and IT teams to understand business strategy and contribute to achievement of business goals
• Provide oversight to investigation, analysis and management of technology risks, issues, and dependencies in all programs/projects
• Provide oversight and standards for technical documentation of applications.
• Conduct periodic reviews with partners on SLA's, performance metrics and issues, escalations, change requests and improvement plans.
• Automate controls and metrics to ensure that the defined architecture is adhered to
• Collaborate with partners to overcome issues impacting service delivery and execute operational improvement initiatives.
• Encourage best practice and knowledge sharing with partners and cross-functional groups
• Manage the overall technical design and delivery of solutions
• Participate in detailed level technical solution definition and design during the implementation phase with the goal of providing reliable, stable and operationally sound applications that meet the Business requirements
• Conduct POCs and pilots and actively scan the asset base to ensure that 

The ideal candidate for this role will have:

• Bachelors degree in a technical field – essential
• 3+ years of Strong technical knowledge of Java and web and mobile based (IOS and Android) development technologies and suites required and associated frameworks
• Very deep technical knowledge of Java and web and mobile based (IOS and Android) development technologies and suites required
• Knowledge of emerging technologies/industry trends along with the ability to leverage them in application development and support initiatives
• Capable of articulating the business value of IT investments/projects and collaborating with partners and cross-functional groups during implementation
• Adeptness to engage as a consultative face of IT to the Business and enable technology to address business challenges and improve operational efficiency
• Skill to integrate new technologies with existing business initiatives and understanding the business processes and customer needs
• Good understanding of governance framework (roles and responsibilities, escalation and communication process, handoffs and control points)
• Ability to make recommendations as they pertain to improvements in support/development initiatives and facilitate implementation with partners, IT and cross-functional groups within the Business

Closing date for applications 15 December 2021