Specialist: Technical Analysis at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To analyse required billing systems to identify functionality enhancements as well as process improvements 
• To compile business and technical user requirements specifications that is representative and complete
• To provide feedback on new products, services and other requirements
• To conduct an impact analysis on various systems    

Your responsibilities will include:

Analyse business requirements    

• To analyse requirements of Digital and Reporting systems to identify functionality enhancements as well as process improvements
• To compile business and technical user requirements specifications that is representative and complete
• To ensure that User Acceptance testing plans are compiled and the required testing is conducted for new products and services as well as system upgrades and application releases
• To ensure that user requirements are documented, developed and delivered on

Impact assessment of new products and services    

• To provide feedback on new products, services and other requirements
• To conduct an impact analysis on various systems
• To perform information requests and investigations

Project management methodologies    

• To use Project Management methodologies to communicate and facilitate execution and implementation of new systems or releases
• To effectively communicate and liaise with all stakeholders
• To ensure effective change control is executed
• To ensure that systems adhere to and comply with all relevant policies and procedures
• Deployment across standardised environments and layered architecture
• Operations transition initiation and support
• Compiled reports    
• Accuracy, Delivery time
• Projects, Systems Analysis, Ad-hoc
• Provided Support to Operations    
• Provide support to Operations teams regarding business queries.
• Provide post implementation support.

Business Analysis    

• Business/ systems requirements elicitation and analyses
• Process modelling
• Solution(s) design and recommendations
• Author business and systems requirements and design specification documents
• Generate technical artifacts like use cases, context diagrams, frameworks
• Development of training material, test cases, operations manuals
• To be involved and facilitate user acceptance testing
• To establish validation and balancing criteria to ensure integrity of data in profiling system and be involved in ensuring continued data integrity for area of information delivery.

Stakeholder management    

• To agree with users on business rules to be applied to data.
• To develop and document consolidated information requirements and quality attributes from business requirements.
• To provide primary user contact for relevant area of information delivery and perform ad hoc analyses.
• To interface with all other role-players, for example source systems and Report authors, etc
• Maintained Relationships    
• Customer Satisfaction Index
• Billing, External Customers – Finance and retail Billing

The ideal candidate for this role will have:

• Matric – Essential
• 3 year degree/ diploma in  engineering, science, finance, any applied mathematical degree  Essential
• Honours degree-advantage.
• A minimum of 3-5 years relevant experience within an ICT Company is essential with specific focus on:
• Quantitative analytics
• Customer data
• Campaign management systems, optimisation technology and process CRM operations

Job knowledge

• Knowledge of hosting servers and services in the cloud (AWS/Azure/etc)
• Moving workloads from on-prem to cloud
• Data analysis through the use of SQL
• Design and knowledge of CI/CD Pipelines
• Working in an Agile manner i.e. scrum team
• Knowledge of DevOps (People/Process/Technology)
• Knowledge of Gitlab Ultimate
• Knowledge of CyberSecurity Vulnerability Management
• Knowledge of Billing and Financial Reporting
• Knowledge of Configuration Management
• Complex Systems context diagrams
• Business Analysis
• Project management
• GSM environment and systems
• Mediation and Billing functions and processes
• Change Control Process
• Fault Management Process
• Software Development Life Cycle processes
• Policies and Procedures governing IS
• Software Development and Delivery Methodology
• ISO, TMF, Telco Standards
• Architecture and internal process work flows
• Change management around transformation projects
• Collaboration and facilitation across virtual project teams

Skills

• Analytical, Commercial input and forecasting
• Input into Planning
• Input into Budgeting
• People management (vendor)
• Change / stakeholder management
• Presentation skills
• Negotiation and persuasion skills
• Communication skill
• Interpersonal skill  
• Data Analysis / Analytics / SQL
• Cloud hosting such as AWS/Azure/etc
• Microservice design
• DevOps 
• Attitude
• Investigative
• Follow through
• Thorough
• Assertive
• Emotional Intelligence
• Patience
• Confidence
• Resilience
• Innovative
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 12 December 2025.