Specialist: WebFocus Developer at BCX

Core Description

• Responsible for developing and leading the development and optimization of Business Intelligence (BI) reporting solutions.
• Support strategic IT Service Management (ITSM) and BPO initiatives by enabling actionable insights, real-time analytics, and enhanced decision-making processes.
• Drive transformative service management goals, including the adoption of the Next-Generation IT Operations Centre and shift-left automation.

Key Deliverables / Primary Functions

• Build dynamic, interactive reports and dashboards using advanced WebFocus capabilities
• Leverage self-service BI tools to empower users with ad hoc reporting and data discovery
• Implement predictive and prescriptive analytics to enable proactive service management
• Utilize multi-source data access to provide real-time insights from diverse data repositories
• Seamlessly integrate data from multiple sources, including SAP, SharePoint, and third-party APIs
• Collaborate with business units to define and implement robust data governance policies
• Ensure optimal performance of reports and dashboards using advanced tools
• Maintain thorough documentation of reporting solutions, adhering to best practices for scalability and security
• Collaborate with automation teams to enhance reporting workflows through Next-Generation auto-remediation initiatives
• Assist end-users with self-service reporting capabilities, fostering a data-driven culture
• Align BI development with organizational goals, supporting initiatives like shift-left, auto-remediation, and multi-channel integration for ITSM and BPO sectors
• Ensure reporting solutions contribute to the Next-Generation IT Operations Centre's ability to deliver proactive, high-impact support across WhatsApp, Microsoft Teams, email, and other channels.
• Support the organization's digital transformation journey through innovative BI solutions
• Provide strategic insights to support decision-making processes across all business units
• Help create and implement Reporting as a Service (RaaS) solutions to standardize and streamline reporting

Core Functional Skills & Capabilities

• WebFocus Development
• Data Management
• Employee Engagement
• Power BI
• Project Management
• SQL and Database Technologies
• Critical Thinking

Core Behavioural Competencies

• Job Match
• Writing and Reporting
• Presenting and Communicating information
• Applying expertise & Technology
• Analysing
• Deciding & Initiating Action

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 Years experience in Webfocus development

OR

• 7 years experience in WebFocus tools, experience with info assist, Report Caster, Developer Studio, or App Studio, Data integration, SQL and Web technologies.
• With exposure to TIBCO Webfocus.
• With a proven track record of designing BI solutions aligned with enterprise-level goals.
• Knowledge of BI best practices and data visualisation principles.
• Certifications
• WebFocus
• SQL

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control: 0
• Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

• Workplace / Physical Requirements
• Hybrid Remote Worker
• Billable