BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
- Responsible for maintaining, supporting, and developing client solutions.
- This includes participating in requirements gathering, planning, and solution design; implementing robust solutions; managing daily operations; and driving service improvements and automation through Infrastructure as Code principles.
- The role also involves fostering cloud adoption and DevOps practices.
- Additionally, the position encompasses developing and maintaining new and existing web applications that support internal operations and client-facing solutions.
- This work primarily involves leveraging web technologies within virtualised environments and cloud platforms to ensure scalability, efficiency, and innovation.
Key Deliverables / Primary Functions
- Collaborate on the design, implementation, and management of client solutions.
- Produce technical documentation and contribute to client presentations.
- Develop and maintain reusable patterns and solutions, updating them as needed.
- Advise on and implement client best practices, processes, and vendor-specific recommendations.
- Continuously research and stay updated on emerging technologies and methodologies.
Core Functional Skills & Capabilities
- Web design, development, and maintenance
- Docker
- Linux – Debian/Ubuntu/RedHat
- Database Management
- SQL Query writing – Oracle DB
- MS SQL
- PostgresSQL
- DevOps (AWS/Azure/General)
- Git Version Control - Github/BitBucket/Gitlab
- Nginx / Apache
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Following instructions & procedures
- Learning & Researching
- Working with people
- Delivering Results & Meeting customer expectations
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Informatics
- OR Grade 12 (NQF4) and 5 years’ experience
Additional Education -Preferred /Advantage
Experience
- 3 years’ experience in a development and support role managing client applications, including open-source technologies, system engineering, and scripting languages.
- Proven experience in software development, automation, and teamwork in agile environments.
- Exposure to development technologies such as PHP, HTML, CSS, Javascript, Python, Node.js
Or
- 5 years’ experience in a development and support role managing client applications, including open-source technologies, system engineering, and scripting languages.
- Proven experience in software development, automation, and teamwork in agile environments.
- Exposure to development technologies such as PHP, HTML, CSS, Javascript, Python, Node.js
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement: Colleagues and Management both internally and within client environments
Special Requirements / Employment Condition
- Valid Drivers license
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
- Full-time Client Based Position
- Hybrid Remote Worker
- Revenue Generating
- Billable
go to method of application »
Core Description
- Responsible for developing and leading the development and optimization of Business Intelligence (BI) reporting solutions.
- Support strategic IT Service Management (ITSM) and BPO initiatives by enabling actionable insights, real-time analytics, and enhanced decision-making processes.
- Drive transformative service management goals, including the adoption of the Next-Generation IT Operations Centre and shift-left automation.
Key Deliverables / Primary Functions
- Build dynamic, interactive reports and dashboards using advanced WebFocus capabilities
- Leverage self-service BI tools to empower users with ad hoc reporting and data discovery
- Implement predictive and prescriptive analytics to enable proactive service management
- Utilize multi-source data access to provide real-time insights from diverse data repositories
- Seamlessly integrate data from multiple sources, including SAP, SharePoint, and third-party APIs
- Collaborate with business units to define and implement robust data governance policies
- Ensure optimal performance of reports and dashboards using advanced tools
- Maintain thorough documentation of reporting solutions, adhering to best practices for scalability and security
- Collaborate with automation teams to enhance reporting workflows through Next-Generation auto-remediation initiatives
- Assist end-users with self-service reporting capabilities, fostering a data-driven culture
- Align BI development with organizational goals, supporting initiatives like shift-left, auto-remediation, and multi-channel integration for ITSM and BPO sectors
- Ensure reporting solutions contribute to the Next-Generation IT Operations Centre's ability to deliver proactive, high-impact support across WhatsApp, Microsoft Teams, email, and other channels.
- Support the organization's digital transformation journey through innovative BI solutions
- Provide strategic insights to support decision-making processes across all business units
- Help create and implement Reporting as a Service (RaaS) solutions to standardize and streamline reporting
Core Functional Skills & Capabilities
- WebFocus Development
- Data Management
- Employee Engagement
- Power BI
- Project Management
- SQL and Database Technologies
- Critical Thinking
Core Behavioural Competencies
- Job Match
- Writing and Reporting
- Presenting and Communicating information
- Applying expertise & Technology
- Analysing
- Deciding & Initiating Action
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 Years experience in Webfocus development
OR
- 7 years experience in WebFocus tools, experience with info assist, Report Caster, Developer Studio, or App Studio, Data integration, SQL and Web technologies.
- With exposure to TIBCO Webfocus.
- With a proven track record of designing BI solutions aligned with enterprise-level goals.
- Knowledge of BI best practices and data visualisation principles.
- Certifications
- WebFocus
- SQL
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
- Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices.
Key Deliverables / Primary Functions
Successful completion of hardware repairs, including:
- Stripping down and re-assemble hardware peripherals
- Testing mobile devices,
- Calibrating, and configuring all printers, etc.
- Apply devices to workshop product refurb process and procedures
- Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron
- Using proper cleaning materials including safety PPE material
- Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required.
- Running Quality Assurance (QA) testing by device through all client test jigs in the workshop environment
- Prepare periodic inventory or maintain perpetual inventory of tools and equipment.
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
- In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Capabilities
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
- Required to travel locally
- Drivers Licence and Reliable Vehicle - both required
- Ability to work extended /long hours as and when required
Workplace / Physical Requirements
go to method of application »
Core Description
- To coordinate calls between different resolver groups to assist in reducing aged calls, SLA breaches and call hops.
- Address client escalations and feedback on calls as needed.
- Providing over all Incident Management function to the client.
Key Deliverables / Primary Functions
- Coordinate between resolver groups including Client and Vendor support groups, within the Service Level Agreement.
- Respond to Client queries in accordance with the SLA.
- P1 and P2 Coordination, ensuring calls are coordinated to the correct resolver and all stakeholders are kept up to date.
- Review call quality, review if calls are correctly logged, prioritized and classified, address any dedication with Service Desk and Quality Management.
- Assist with any Incident Management Tasks that might be required as part of SLA deliverables.
- Assist with any escalations and tasks assigned from Management.
- Attend Meetings and Assist with reports with regards to Incident Management.
Core Functional Skills & Capabilities
- Incident Management
- Technical Report writing
- Microsoft Office
- Communication
- Customer Relationship Management (CRM)
Core Behavioural Competencies
- Working with people
- Delivering Results & Meeting customer expectations
- Coping with pressures & setbacks
- Adapting & Responding to change
- Following instructions & procedures
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 Years experience in IT support and IT Incident Management
Or
- 5 Years experience in IT support and IT Incident Management
Certifications
- ITIL 4 Foundation preferred
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Full-time Client Based Position
- Billable
Method of Application
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