Sr. L&D Business Partner, CS Leadership Development - WWCS Org at Amazon

Key job responsibilities

Critical Responsibilities and Skills:

• Create and implement the LD regional addendum aligned to CS LD’s annual roadmap for Customer Service.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Demonstrate expert presentation and facilitation skills.
• Design and implement LD programs tailored to the region’s needs as needed; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Assist in implementing the annual needs analysis to determine the LD skills needed for the region.
• Create and implement effective change management processes across the LDBP function, CS LD and regional stakeholder group.
• Provide leadership development and executive coaching to senior Customer Service leaders.
• Collect, report, and analyze LD metrics to produce monthly and quarterly updates for stakeholders.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
• Demonstrate advanced business and HR acumen, including advanced problem-solving skills, critical thinking, and a willingness to be vocally self-critical.

BASIC QUALIFICATIONS

• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
• Proven work experience in the areas of management and leadership development, organization development, group facilitation, training and training design, including experience in a Leadership Development Business Partner.
• Demonstrate experience in influencing senior leaders/stakeholders.
• Demonstrate program management skills, including managing details, and keeping multiple tasks/projects on track.
• Influence senior leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Advanced analytical skills and experience using and presenting data to make decisions.

PREFERRED QUALIFICATIONS

• Proven advanced instructional design skills, including evaluation methodologies; experience with global design.
• Master’s Degree in a related discipline.
• Certified executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Experience working in a customer center environment.