Founded in 1958, the Plennegy group’s roots and purpose revolve around agriculture, with its core business being that of growing food and servicing those that grow food to feed and nourish the continent and beyond.
Plennegy’s established infrastructure and grouping of industry experts ensure the quality and precision of its activities, products and se...
Starke Ayres: Customer Service Clerk - Kempton Park
A role has become available for a Customer Service Clerk in the Production & Supply Chain Department based in Kempton Park. The purpose of this role is to ensure all orders are processed promptly and efficiently as per the Customer’s requirements.
RESPONSIBILITIES:
Handle customer inquiries both telephonically and by e-mail
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into the system
Update existing customer information
Process orders, forms, and applications
Identify and escalate priority issues
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Providing necessary feedback to Sales Representatives/ Customers
Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.
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