Starke Ayres: Customer Service Clerk - Kempton Park at Plennegy Group

Description

• A role has become available for a Customer Service Clerk in the Production & Supply Chain Department based in Kempton Park. The purpose of this role is to ensure all orders are processed promptly and efficiently as per the Customer’s requirements.

RESPONSIBILITIES:

•  Handle customer inquiries both telephonically and by e-mail
•  Research required information using available resources
•  Manage and resolve customer complaints
•  Provide customers with product and service information
•  Enter new customer information into the system
•  Update existing customer information
•  Process orders, forms, and applications
•  Identify and escalate priority issues
•  Follow up customer calls where necessary
•  Document all call information according to standard operating procedures
•  Providing necessary feedback to Sales Representatives/ Customers
•  Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.

REQUIREMENTS:

• Matric ,
• Computer Literacy,
• 2-3 years relevant experience,
• SAGE X3 experience added advantage