Store Manager - Umhlanga at iKhokha

Job Description

• iKhokha is breaking into the informal market and opening a retail store in Isipingo. We’re seeking an experienced Store Manager to join our iKTribe.  If you have previous experience as a Store Manager and demonstrate an obvious passion for excellent customer service and store processes, then keep reading on.

You will:

• As a Store Manager, it will be your responsibility to maintain the high organizational and operational standards of the iKhokha Store.
• You will manage the day to day activities at the store and the field marketers within your designated area.

Deal breakers:

• Completed Matric.
• Informal market retail experience with a strong focus on growth.
• 3+ years of experience in a similar role. Within Retail or Banking.
• Valid driver’s license /Own transport
• Clear criminal and credit record
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Experience in retail operations.
• Understanding of informal markets and in-branch retail dynamics.
• Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
• Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
• MS Office Proficiency
• Strong communication skills with the ability to speak both English and isiZulu fluently. 

So what will you do?

• Responsible for managing the day to day running of the first iKhokha Store
• Drive Sales, activation ratio’s, implement and manage in-branch marketing activities, create revenue-generating opportunities in line with iKhokha goals.
• People management: 3 branch staff (field Marketers in the area).
• Represent and uphold the iKhokha brand and culture within the iKhokha branch
• Evangelise iKhokha within the local community
• Responsible for store P&L’s
• Sales and Customer service
• Interview, recruit, and train new staff
• Implement Performance management processes to ensure that new staff thrive and targets are met
• First level HR and IR skills
• Responsible for in-store stock management
• Monthly stock takes and cycle counting
• Maintain asset register of instore equipment
• Maintain asset register of all branding materials
• Report back to internal stakeholders on store performance
• Share ad hoc survey results with necessary internal stakeholders
• Feedback on general in-store activity

Qualifications

• Completed Matric.
• Informal market retail experience with a strong focus on growth.
• 3+ years of experience in a similar role. Within Retail or Banking.
• Valid driver’s license /Own transport
• Clear criminal and credit record
• Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
• Experience in retail operations.