Strategic Customer Success Manager at Darktrace

Job Description

In the Strategic Customer Success role, you will be managing key strategic accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.

You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.

More about the role:

Working as part of a supportive team, you will be managing a portfolio of our largest customers, ensuring that each customer gains maximum utility from their Darktrace deployment with an objective of growing and expanding accounts.

On a day-to-day basis you’ll be responsible for engagement levels across your accounts. You'll be:

• Presenting, discussing, and demonstrating Darktrace cyber threat defence solutions to CISOs and information security experts,
• Conducting business reviews to drive satisfaction and desired business outcomes,
• Identifying and nurturing upsell and cross-sell opportunities
• Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of subscription term,
• Monitoring customer engagement levels to assess risk and execute action plans

More about you:

Our ideal candidate will naturally be building long-lasting relationships with a wide range of stakeholders.

You’ll be keen to use your relationships management and communication skills to achieve goals, you’ll be excited about working to achieve targets. You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands.

You should have:

• Experience in a customer facing role, ideally at enterprise or strategic level, this should be in a Customer Success Manager or simular position (Essential)
• You’ll be comfortable working in a target driven environment (Essential)

This role is hybrid and you will attend our HJohannesburg or Cape Town  office a minimum of 2 days a week.