Student Experience | Business Analyst at Valenture Institute

Description

Student Experience Division

Valenture Institute has a BHAG to become the most impactful school partner on the planet by 2028 through educating 100,000 students. We believe that the student experience will be the differentiator as we seek to create Raving Fans, resulting in high NPS and high retention rates. The Student Experience Division includes our Mentorship and Support Coaching function, Teaching and Learning, Student and Parent Engagement as well as Pastoral Care and Counselling. These functions collectively constitute the student experience.

Summary:

The Business Analyst is responsible for creating, prioritising and managing tasks on the Student Experience backlog. The incumbent will work closely with the Student Experience Division (Faculty and Success teams) and the Systems and Technology teams to ensure that the Valenture Institute’s tech stack meets the functional needs of internal and external users (students, guardians and staff). The tech stack includes Canvas, Moodle, Salesforce, the Valenture Campus GSuite, Zoom and the various educational applications in use. This role reports to the Director of Student Experience, with a dotted line to the Head of Technology. Day-to-day responsibilities include, but are not limited to:

Key Responsibilities:

• Scoping and defining requirements from business stakeholders and creating backlog tickets for products, processes and features needed by Student Experience.

• Enhancing and maintaining full capability and compatibility of all new and existing learning and knowledge sharing systems, tools, and integrations, including cloud-based/mobile environments.

• Communicating and gathering requirements from various stakeholders on the operational needs of Student Experience, and how the various technologies can be enhanced to support these needs

• Consulting with the various teams to gather system/platform technical requirements, determining functional and reporting design needs, and ensuring a successful user experience and supporting achievement of desired learning outcomes.

• Collaborating with the Director of Student Experience, The Parent & Student Engagement Manager and the Student Experience manager to conduct user research to generate requirements for all user groups to identify and prioritise required improvements to the educational products.

• Collaborate with the various product owners across the business

• Working with the Graphic Design and Product teams to develop an optimal user experience for all user groups, aligned with Valenture’s educational brand - working directly with cross-functional system owners in the organisation to create and maintain integration points for full system functionality.

• Using a data-driven approach to inform best practices around the use of Valenture’s learning technologies.

• Ensuring that best practices relating to accessibility as well as data protection and privacy are enforced.

• Setting standards and governing the use of our CRM’s by its various users.

• Seeking to optimise the tech cost per student over time, while delivering the highest quality user experience for Valenture students.

• Determining operational objectives by studying Student Experience functions; gathering information; evaluating output requirements and formats.

• Designing, creating and maintaining system protocols by writing and updating department and division procedures relating to Valenture’s learning technologies.

• Providing references for users by writing and maintaining user documentation - staying current in the field of customer service and constantly seeking to improve on the overall experience for students, embodying our approach of creating “raving fans”

• Train the various users of the learning technology systems on key features required to perform their roles and ensure that support resources remain up to date.

Requirements

• Experience working cross-functionally with other technical and non-technical teams

• Ability to plan and manage systems implementations and upgrades

• Ability to demonstrate personal accountability when striving for results, whilst consistently role-modelling core behaviours of collaboration and customer-centred decision making

• Ability to assess and challenge risky or unsafe actions, or poor behaviours of others

• Experience working with CRM systems and customer facing teams is preferable

• Passionate about customer experience

Personal Skills & Attributes:

• Exceptional collaborator

• Meticulous attention to detail and accuracy

• Ability to communicate effectively with internal and external stakeholders

• Strong written, verbal, and visual communication skills

• Ability to learn quickly and to work in a team environment

• Good presentation skills

• Proactive, self-motivated, and able to prioritise work appropriately

• Demonstrated ability and flexibility to work in a fast-paced environment, open to change and company growth

• Approach challenges as a pathway towards personal growth

• Professional approach to time, costs and deadlines

Benefits

Family member discount for Valenture Institute

Remote work

Voluntary savings Programme