Support Analyst (Warehouse & Distribution) at Distell

Your key performance areas will include but are not limited to:

• System support for calls logged in line with procedures and Service Level Agreements.
• Identify and report recurring system problems.
• Develop and maintain supporting training documentation.
• Assess training needs in liaison with business units.
• Facilitate end-user training.
• The System Support Analyst will be responsible for super-user support in supporting the warehouse, sales and distributions systems, including the SAP SD, WM and MM modules, together with 3rd party integration.
• Maintaining close business relationship with the planners and the distribution warehouses relevant users, specifically super users.
• Broad understanding of the solution components and integration with an emphasis on:
  • shipment planning;
  • transport planning;
  • warehouse task and resource management; and
  • deliveries
• Sales order processing
• Strong training competence in terms of training facilitation and compiling of training material in liaison with the ICT Training Manager.
• Identify and report recurring system problems.
• Availability for after hour user support.

 

The Successful Candidate Must Have The Following Qualification, Experience/skills

• A relevant diploma/ degree and post-graduate qualification will be an advantage.
• Very good business knowledge in the areas supported warehouse, sales and distribution.
• Proven IT Technical skills: Minimum of 5 years support experience of which 3 years must be in Warehouse and Distribution.
• Excellent knowledge of database structures and general database management.
• Solid understanding of Information Systems and Technology management.
• Exposure to system integration would be advantageous.
• Exposure to SAP SD, SAP MM and SAP WM transactions and processes would be advantageous.
• Very good analytical skills.
• Excellent written and oral communication skills.
• Strong administrative ability with high attention to detail.
• Goal orientated team player.
• Ability to work under pressure.
• Valid driver’s licence.

Reference number: 16779

Closing Date: 24 March 2020