Support Developer at Robert Walters

Key Responsibilities:

Ticket Investigation & Resolution:

• Analyze customer-reported issues and identify root causes using SQL queries and data analysis.
• Write, optimize, and maintain SQL scripts, stored procedures, and queries to support troubleshooting efforts.
• Utilize Microsoft Azure tools to monitor database health, performance, and resolve incidents.

Alerts & Monitoring:

• Set up, configure, and maintain monitoring systems to track database and application performance.
• Respond to alerts generated by monitoring tools, identifying and resolving issues proactively.
• Analyze trends in system alerts to recommend preventive measures and system improvements.

DevOps & Deployments:

• Participate in software deployment processes, ensuring accurate and efficient updates to production and test environments.
• Collaborate with the DevOps team to automate deployment pipelines and improve CI/CD processes.
• Support post-deployment validation and troubleshooting for database and application changes.

Collaboration & Communication:

• Work closely with the Support team to understand ticket details and provide technical input for complex issues.
• Collaborate with software developers and DevOps teams on issues involving data access, integration, or backend services.

Learning & Knowledge Sharing:

• Participate in team learning sessions as a presenter, sharing expertise on MS SQL, Azure, or relevant technical topics.
• Engage as a participant in learning sessions to expand your knowledge and stay updated on best practices and emerging technologies.
• Document recurring issues, resolutions, and best practices to build a robust knowledge base.

Database Maintenance & Optimization:

• Monitor and maintain database systems, identifying areas for improvement in performance and reliability.
• Participate in routine database health checks and performance tuning activities.

Additional Responsibilities:

• Assist in onboarding new software products and customer sites, ensuring proper database configurations.
• Contribute to incident investigations, particularly for high-severity tickets (Severity 1).
• Participate in after-hours and weekend support as part of the Support team’s rotation.

Key Skills & Requirements:

MS SQL Expertise:

• Proficient in writing complex queries, stored procedures, and optimizing database performance.

Azure Knowledge:

• Experience with Microsoft Azure services such as Azure SQL Database, Azure Data Factory, and Azure Monitoring.

Alerts & Monitoring:

• Familiarity with setting up and using tools like Azure Monitor, Application Insights, or other monitoring platforms.

DevOps Experience:

• Knowledge of CI/CD pipelines and deployment processes, with hands-on experience in automated deployment tools.

C# .NET Knowledge (Preferred):

• Familiarity with C# .NET for understanding backend integration and assisting with data-related code issues.

Problem-Solving:

• Strong analytical skills for diagnosing issues and implementing effective solutions.

Communication:

• Ability to explain technical details clearly to both technical and non-technical stakeholders.

Teamwork:

• Collaborative mindset, capable of working effectively within a cross-functional team.

Learning Mindset:

• Willingness to both teach and learn from team members in structured sessions.

Work Conditions:

• Standard working hours, with additional after-hours and weekend support required as per the Support Team rotation schedule.
• Hybrid work environment, with 3 days in the office and 2 days work from home.
• Note: The job periodically requires work outside of normal business hours to cater for client release deployments and resolution of critical technical issues.