Team Leader: Operational Analytics (Operations Delivery) at Capitec Bank

Purpose Statement

• To lead a team of Business Analysts responsible for analysing business processes, identifying improvement opportunities, and delivering sustainable solutions that enhance operational efficiency, effectiveness, and client outcomes. The role drives continuous improvement initiatives, enables business transformation, and ensures operational processes are aligned to strategic business objectives through process optimisation, stakeholder collaboration, and data-informed decision-making.

This role leads a team of Business Analysts focused on process analysis, business improvement, and operational optimisation. The successful candidate will be required to:

• Lead and develop a team of Business Analysts
• Drive continuous improvement and business optimisation initiatives
• Facilitate process redesign and operational excellence
• Translate business challenges into practical and sustainable solutions
• Build stakeholder relationships across business areas
• Foster innovation and a culture of continuous improvement

Experience

Minimum/Ideal

• 3–5 years' experience leading Business Analysts, Process Analysts, Continuous Improvement Specialists or similar roles.
• Proven experience leading process optimisation and business improvement initiatives.
• Experience facilitating business process analysis, requirements gathering and solution design.
• Experience managing multiple improvement initiatives and competing stakeholder priorities.
• Experience developing and mentoring analytical and process improvement teams.

Function specific experience: 

• Mapping, reviewing and redesigning business processes.
• Identifying root causes of operational inefficiencies and implementing sustainable improvements.
• Applying business analysis methodologies and frameworks.
• Conducting impact assessments and business case evaluations.
• Facilitating workshops with operational and business stakeholders.
• Driving continuous improvement using Lean, Agile, Six Sigma or similar methodologies.
• Translating business requirements into operational solutions.
• Measuring and tracking improvement outcomes and benefits realisation.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function specific knowledge: 

• Business Analysis methodologies and frameworks.
• Process mapping and process optimisation practices.
• Continuous Improvement principles.
• Change management principles.
• Root cause analysis techniques.
• Requirements elicitation and documentation.
• Stakeholder management and facilitation techniques.
• Process automation opportunities and business process redesign.
• Agile delivery methodologies.
• Business case development and benefits tracking.
• Operational excellence principles.
• Process governance and controls.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills