Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month.
To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe in ...
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- As the Manager: People Operations, you’ll lead the engine room of HR - setting the strategy, governance, and operational standards that ensure every people process (from hire to retire) runs with precision, integrity and efficiency.
- This is a high-impact leadership role responsible for enterprise-wide operational stability, data governance, payroll integrity, and the continuous optimisation of HR systems and processes.
What You’ll Be Responsible For
You’ll operate at both strategic and executional levels, leading:
Operational Strategy & Execution
- Translate People Operations strategy into scalable operational plans
- Govern end-to-end employee lifecycle processes and workflows
- Drive consistency through SLAs, frameworks, and operating standards
Governance, Risk & Compliance
- Lead enterprise HR compliance, audit readiness, and risk mitigation
- Own data governance frameworks and ensure POPIA and regulatory alignment
- Strengthen controls, validation processes, and data integrity
Systems, Automation & Continuous Improvement
- Drive a digital-first HR operating model
- Optimise HR systems (SAP SuccessFactors) and payroll integrations
- Lead automation, workflow optimisation and process re-engineering
Payroll & Master Data Integrity
- Oversee payroll readiness and upstream dependencies
- Ensure accurate, audit-ready payroll outcomes
- Own employee master data governance and data quality standards
Leadership & Stakeholder Management
- Lead a multi-disciplinary People Operations team
- Partner with HR, Finance, Risk, IT and external providers
- Influence enterprise-wide adoption of operational standards
- Influence enterprise-wide adoption of operational standards
What You’ll Bring
Experience & Expertise
- 8+ years in HR Operations / People Operations / Shared Services in a medium‑to‑large organisation.
- Experience leading complex HR operational environments
- Strong exposure to HRIS (SAP SuccessFactors), payroll and integrations
- Proven track record in governance, risk and compliance
- Experience driving large-scale automation and operational transformation
Knowledge
- HR lifecycle and operational frameworks
- Data governance and HRIS architecture
- Payroll processes, compliance and audit environments
- Process engineering / continuous improvement methodologies
What sets you apart
- Strong systems thinker with a detail-oriented mindset
- Comfortable operating in complexity and driving structure
- Passion for optimisation, efficiency, and accuracy at scale
- Ability to influence at senior leadership and governance forums
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About the role
- You'll own key accounting functions and give us an accurate financial picture across all our systems. Your work keeps our banking data honest — and drives operational excellence every day.You'll also be a go-to expert for others, sharing your technical know-how and guiding your team.
What You'll Do
Lead and guide
- Quality-check the technical work of team members
- Mentor and coach others in your area
- Drive standards and make sure the team applies them consistently
- Handle escalated matters and share your expertise on frameworks and policies
Reconcile
- Run daily reconciliations of settlements to various source systems, and perform daily, weekly and monthly reconciliations across bank accounts, general ledger and intercompany accounts
- Investigate and resolve discrepancies quickly, and keep automated reconciliation processes running smoothlyJob Profile Preview.pdf
- Work with stakeholders to spot and act on process improvement opportunitiesJob Profile Preview.pdf
Handle exceptions
- Analyse, investigate and resolve exceptions in financial data, transactions and reports — timeously
- Keep exception-handling procedures documented for audit purposes and train your team on best practices
Post journals
- Prepare and post journal entries daily in line with accounting principles and regulatory requirements — recorded by close of business
- Review entries for accuracy and completeness, following proper documentation and approval procedures
Settle third parties
- Run the full settlement process for third-party transactions — payments, receipts and reconciliations — every day
- Make sure all transactions are settled accurately and on time, in line with contractual and regulatory requirements
Report and analyse
- Keep the daily system register and balance sheet register up to date, and meet all month-end deadlines
- Support financial audits by preparing schedules and responding to auditor queries
- Complete ad hoc analytics tasks assigned by your team leader by agreed deadlines
What you'll need
Minimum qualification
- Bachelor's Degree in Accounting, Financial Accounting or Finance
Preferred
- A relevant postgraduate qualification in Accounting, Financial Accounting or Information Systems
- 3+ years' experience in reconciliation
Knowledge
- Computerised accounting systems and principles (SAP) · Financial analysis and interpretation
- Management of accounts
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About The Role
- You can read a set of financials, build a five-year forecast and tell us exactly what a business is worth. You understand valuation methodologies – free cash flow to the firm, free cash flow to equity, PE multiples, revenue multiples, payback period – and, critically, when to use each one. A CA or CFA qualification backs your thinking. If this is you, we want to hear from you.
- Your role is to play a pivotal role in supporting strategic decision-making related to equity investments, monitoring and reporting on investment performance, ensuring good corporate governance and driving enterprise development initiatives.
What You'll Do
Enterprise and Supplier Development (ESD)
- Oversee our ESD portfolio – track financial and impact metrics through quarterly reviews
- Evaluate SMME investment opportunities in line with our investment mandate
- Develop and implement investment criteria as our ESD vehicle grows
- Administer grant programs that align with B-BBEE requirements and our strategic goals
- Identify new mechanisms and partnerships that grow our ESD impact
- Keep all investment and grant documentation audit-ready
- Ensure full compliance with B-BBEE scorecard requirements and ESD regulations
- Schedule compliance checks and internal audits at least twice a year
Strategic Investments
- Build financial models – forecast income statements, balance sheets and cash flows across sectors (FinTech, banking, insurance, SMMEs and beyond)
- Apply the right valuation methodology to each investment decision
- Value businesses we want to buy or sell, and support negotiations with a clear, defensible number
- Monitor and report on strategic investment performance – deliver a real-time portfolio dashboard
- Provide recommendations to senior management on portfolio adjustments and strategic direction
- Develop scenario analyses that support faster, smarter decisions
- Use data to spot trends and recommend portfolio changes
Stakeholder Engagement
- Build and maintain strong relationships with incubators, accelerators and industry bodies in the SMME space
- Develop a stakeholder communication plan to keep partners informed and aligned
- Represent us at industry events and forums
What You Need
- 5–10 years of experience in corporate finance, investment analysis, enterprise development, or related fields.
- Proven track record in evaluating investment opportunities and managing portfolios.
- Experience working independently and collaboratively in a fast-paced environment.
- Stakeholder engagement and relationship-building to achieve objectives.
Ideal:
- Exposure to managing investment portfolios, impact investing SME development or B-BBEE-compliant vehicles.
- Evaluating and executing investments in SMMEs.
- Designing and administering grant funding programs.
- Building partnerships with incubators, accelerators and industry bodies.
Qualifications (Minimum)
- Bachelor's Degree in Finance or Economics
Qualifications (Ideal or Preferred)
- Qualified Chartered Accountant (CA)
Knowledge
- Deep understanding of B-BBEE legislation and ESD frameworks.
- Investment analysis or portfolio management knowledge
- Financial modelling, valuation techniques and investment analysis.
- Corporate Finance Principles: Capital structure, cost of capital, working capital management, and capital budgeting.
- South African SMME ecosystem and enterprise development trends.
- Regulatory environment affecting ESD and strategic investments.
Skills
- Commercial Thinking Skills
- Communications Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
- Researching skills
- Strategic Thinking Skills
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Purpose Statement
- The Data Analyst role exists to unlock value from data by making data accessible and meaningful to stakeholders across the organization. This role transforms data into actionable insights that support strategic decision-making, optimize operations, and drive business performance. By identifying trends, patterns, and opportunities, the role enables informed, data-driven decisions and contributes directly to the company’s strategic objective of being an insights-driven organization.
Experience
- NB. Length of experience required is conditional on the qualifications obtained but must include:
- Experience in data analysis, with a significant portion in the financial services or banking sector
- Proven track record of leading data analysis projects and driving business impact through data insights
- In using advanced data analysis tools and software (e.g., SQL, Python, R, Tableau, Power BI).
- Experience in performing complex data analysis and statistical modelling.
- Experience working with, guiding and providing subject matter expertise to cross-functional teams (e.g., finance, marketing, IT) to understand business needs and provide data-driven insights.
- Of communicating and presenting findings and recommendations to non-technical stakeholders.
- Understanding of various financial products and services, industry trends, industry regulations and compliance requirements and their impact on financial data analysis
Qualifications (Minimum)
- Bachelor's Degree in Analytical/Data/Technical or Other
Qualifications (Ideal or Preferred)
- Honours Degree in Analytical/Data/Technical or Other
Knowledge
- Advanced proficiency in writing complex SQL queries, optimizing query performance, and working with large datasets.
- Expertise in advanced Excel functions, including macros and VBA.
- Proficiency in creating advanced visualizations and dashboards using tools like Tableau, Power BI, or similar.
- Advanced skills in Python or R, including data manipulation libraries (e.g., pandas, numpy) and data visualization libraries (e.g., matplotlib, seaborn).
- Strong understanding of statistical methods and their application in financial data analysis.
- Understanding of predictive analytics techniques and their application in financial analysis.
- Knowledge of data modelling techniques to structure and organize data effectively.
- Understanding of risk analysis methods and their application in financial services.
Skills
- Analytical Skills
- Communications Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
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Purpose Statement
- To provide a business centre-based Business Banking sales and service function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
- Banking experience of at least 3 years
- Experience of managing a portfolio of business customers with a service and financial analysis focus.
- Experience in preparing and motivating Credit applications
- Cost control and sales management
Ideal:
- 1+ yr spent in the Business Banking environment preparing and motivating credit application
Qualifications (Minimum)
- Diploma in Commerce or Finance
Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
- Customer relationship management (CRM) principles and techniques
- How to interpret financial statements, balance sheets and basic financial ratios
- Standardized business banking transactional products and other core products relevant to small enterprises
- Business banking product offerings
- Understanding of collateral and balance sheets
- Multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the business banking market and the legislative restrictions & requirements governing these from a financial services perspective
- Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes
- Knowledge of competitors offerings
- Regulations, Acts and Codes related to the banking environment.
- Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA)
Ideal:
- Features, benefits and value propositions of the respective company product/service offerings.
- Current taxation laws as they apply to customers.
- A good knowledge of administration processes and procedures pertaining to Business Banking transactions
Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Negotiation skills
- Problem solving skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Commercial Thinking Skills
- Strategic Thinking Skills
- Communications Skills
- Influencing Skills
- Attention to Detail
- Decision making skills
- Conditions of Employment
- Clear criminal and credit record
- Willingness to work flexible hours (including Saturdays and Public Holidays)
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Purpose Statement
- To provide a business centre-based Business Banking sales and service function that will retain and grow a portfolio of business clients by identifying and implementing value adding and specialised business banking financial products solutions from a range of standard and/or customized offerings.
Experience
Minimum:
- Banking experience of at least 3 years
- Experience of managing a portfolio of business customers with a service and financial analysis focus.
- Experience in preparing and motivating Credit applications
- Cost control and sales management
Ideal:
- 1+ yr spent in the Business Banking environment preparing and motivating credit application
Qualifications (Minimum)
- Diploma in Commerce or Finance
Qualifications (Ideal or Preferred)
- FAIS accredited as Key Individual and approved by FSCA
Knowledge
Minimum:
- Customer relationship management (CRM) principles and techniques
- How to interpret financial statements, balance sheets and basic financial ratios
- Standardized business banking transactional products and other core products relevant to small enterprises
- Business banking product offerings
- Understanding of collateral and balance sheets
- Multiple legal entities (companies, close corporations, sole proprietorships, etc.) in the business banking market and the legislative restrictions & requirements governing these from a financial services perspective
- Companies and Intellectual Properties Registration Act (CPIC) for correct documentation/mandate preparation purposes
- Knowledge of competitors offerings
- Regulations, Acts and Codes related to the banking environment.
- Financial Advisory and Intermediary Services Act (FAIS), the Financial Intelligence Centre Act (FICA)
Ideal:
- Features, benefits and value propositions of the respective company product/service offerings.
- Current taxation laws as they apply to customers.
- A good knowledge of administration processes and procedures pertaining to Business Banking transactions
Skills
- Interpersonal & Relationship management Skills
- Analytical Skills
- Negotiation skills
- Problem solving skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Commercial Thinking Skills
- Strategic Thinking Skills
- Communications Skills
- Influencing Skills
- Attention to Detail
- Decision making skills
- Conditions of Employment
- Clear criminal and credit record
- Willingness to work flexible hours (including Saturdays and Public Holidays)
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Purpose Statement
- To improve client experience within the Business Support Centre by ensuring operational readiness for change, leveraging data insights to drive continuous improvement, and reinforcing effective governance across service environments.
Experience
Min:
- National Senior Certificate (Grade12)
- 3–4 years’ experience in a servicing or fast-paced operational environment
- Exposure to operations environment and/or operational reporting environments
- Experience using Microsoft Excel (at least intermediate level)
- Demonstrated ability to analyse operational data, identify trends, and support improvement initiatives
Ideal:
- Exposure to analytical responsibilities, including interpreting data and providing actionable insights
- Proven ability to contribute to or support continuous improvement and operational change initiatives
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Business Management
Knowledge
Min:
- The business environment in the context of service providers.
- Client Engagement and Support policies and procedures
- Operational support: dialler software, including technical knowledge of business support systems
Ideal:
- Understanding of Capitec Bank's internal environment and processes
- National Credit Act (NCA)
- Regulations relating to predictive diallers
- Contact centre software tools
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Numerical Reasoning skills
- Planning, organising and coordination skills
- Problem solving skills
- Reporting Skills
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- As a Marketing Manager at Capitec Bank, you will be the driving force behind our integrated marketing plan and program. You will play a key role in understanding our market landscape and clients' needs, acting as a strategic marketing partner to business stakeholders and Business Unit Executives.
- In this role, you will assess business challenges, propose effective marketing solutions, and guide the development of comprehensive marketing plans across various business units. Your primary goal will be to meet business objectives by acquiring and optimizing quality clients through innovative and impactful marketing strategies.
- You will be responsible for crafting and executing integrated marketing strategies that ensure the right message reaches the right client at the right time and through the right channels, supporting our products and services while enhancing Capitec’s market presence.
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About the role:
- The Academy Manager – Business Support Centre (BSC) is responsible for managing the design, development and implementation of all functional learning needs within the BSC business context. The role includes the maturing of the BSC functional L&D academy blueprint.The goal is to develop employee capabilities by providing high-impact learning experiences, clear career development pathways, and opportunities for professional accreditation — all aligned with business needs. You will also be exposed to many opportunities to develop your career. Passion, grit, energy, innovation, ambition - these are just some of the qualities you need to join us in becoming the best bank in the world!!
Key Performance Areas:
- Academy Development: Learning Experience Design & Delivery
- People Management and Coaching
- Academy Operations & Governance
- Stakeholder & Business Integration
What you will do:
- Develop and implement the academy framework with tiered learning paths (foundation, intermediate, advanced).
- Designing and delivering blended learning programs (online, in-person, experiential) in partnership with subject matter experts and external providers.
- Managing academy operations, including budget, vendor contracts, and quality assurance.
- Integrating the academy with business strategy by engaging stakeholders and aligning learning objectives with workforce needs.
- Managing of the academy team.
What you will bring:
- Relevant HR and/or Learning qualification or certification
- 6-8 years in L&D, talent development, or corporate academies.
- Minimum of 1 year L&D experience within the BSC or Contact Centre related environment.
- Proven track record of managing, growing and developing employees within their teams.
- Experience in curriculum development, learning design, and managing learning platforms.
- Collaborating with SMEs and service providers to bring programmes together and deliver effective learning experiences.
- Managing multiple projects simultaneously, including planning, execution, and evaluation.
- Strong business acumen, working within budgets and manage resources effectively.
- Has experience building and leading a learning academy within a contact centre environment, including digital learning, AI-enabled learning, onboarding programmes, development pathways, and continuous upskilling initiatives.
- Strong execution focus and able to work effectively in a complex environment.
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Purpose Statement
- To ensure that products and services meet specific standards of quality, identify areas for improvement, enable necessary changes with stakeholders and monitor the effectiveness of efforts over time to add value to the process and the outcome.
Experience
Min:
- 3-5yrs experience in a client service, business support environment with responsibility for quality assurance, preferably in banking or finance.
- Experience of collaboration across multiple and diverse teams.
- Project and change management experience
Ideal:
- Amazon connect, Sales Force and Speech analytics experience
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Business Engineering or Business Administration
- A relevant tertiary qualification in Quality Management
Knowledge
Min:
- Deep and broad knowledge of the business area and specific domain, function or department.
- Quality management systems, tools and methodologies
- Data analysis and interpretation
- Fundamentals of behaviour change
- Change management methods, practices and tools
- Understanding of requirements, specifications and technical design
- Project management methodology
Ideal:
- Understanding of the SDLC, testing tools, programming languages
Skills
- Analytical Skills
- Attention to Detail
- Change Management Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
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Purpose Statement
- Lead the design, delivery, and continuous improvement of client experiences across Fraud and Anti-Money Laundering (AML) journeys. This role combines service design, behavioural insight, and risk-aware CX, ensuring that all client interactions are secure, compliant, empathetic, and seamless; especially in high-risk or sensitive scenarios.
- You will own end-to-end CX for complex fraud journeys that span multiple business units, translating business, risk, and client needs into meaningful and trusted client experiences.
Experience
Minimum Requirements
- 6+ years’ experience in Client Experience / Service Design / CX strategy roles.
- Proven experience leading complex journey design and CX delivery.
- Strong service design and journey mapping expertise.
- Experience working with data, research, and CX measurement frameworks.
- Strong stakeholder management across multiple business units.
Preferred Experience
- Exposure to Fraud, AML, Financial Crime, or Risk environments (strong advantage).
- Experience in banking, fintech, or regulated industries.
- Background in behavioural or consumer psychology (advantage).
- Experience in Design Thinking and facilitation.
Qualifications (Minimum)
- A relevant tertiary qualification in Industrial Engineering or Business Management
Qualifications (Ideal or Preferred)
Knowledge
Key Responsibilities
- Lead the operationalisation of CX strategy within Fraud & AML environments.
- Define and embed CX standards that balance client empathy with regulatory and fraud risk requirements.
- Own and design end-to-end client journeys, from awareness and prevention through to investigation and resolution.
- Lead design thinking processes to create solutions that are both client-centric and risk-aware.
- Apply service design methodologies.
- Integrate behavioural psychology principles to design effective client communications and interactions.
- Leverage Voice of Client and data insights to continuously refine experiences.
- Define and track CX performance metrics, especially in high-risk journeys.
- Act as the central CX lead across multiple business units impacted by fraud and AML.
- Align stakeholders across product, risk, operations, and compliance.
- Provide thought leadership and mentorship to CX practitioners.
- Drive a culture of trust, simplicity, and client-first thinking.
Key Competencies
- Service Design & Journey Mapping
- Analytical Thinking & Insight Generation
- Stakeholder Influence & Collaboration
- Problem Solving in Complex Environments
- Communication & Storytelling
- Empathy-led Design with Risk Awareness
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Planning, organising and coordination skills
- Problem solving skills
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Purpose Statement
To contribute towards the enhancement of Business Banking’s business and strategic capability through:
- Interpreting business strategy and determining innovative solutions that will support strategy implementation.
- Identifying areas of business efficiency and design, and work with relevant stakeholders to implement solutions and achieve business excellence
- Identifying, enabling and maintaining strategic partnership opportunities with external organisations that will enhance Capitec’ business offering.
- Supporting Business Bank Executives with strategic focus, work delivery and problem-solving
Qualifications (Minimum)
- Honours Degree in Commerce or Business Management
Qualifications (Ideal or Preferred)
- Qualified Chartered Accountant (CA)
Knowledge
MINIMUM:
- Understanding of Financial Services products and services
- Commercial business knowledge
- ‘Start up’ type techniques and processes
- Applying innovative and creative concepts into a practical commercial environment
- Business research techniques and models
- Strong Excel, Word, PowerPoint and Outlook capabilities
- Basic understanding of relevant legislation
- Data and analytics
IDEAL:
- In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)Knowledge of advanced financial modelling skills and methods
Skills
- Interpersonal & Relationship management Skills
- Management skills
- Problem solving skills
- Researching skills
- Strategic Thinking Skills
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Purpose Statement
- To contribute towards the enhancement of business and strategic capability through:
- Participating in the interpretation of business strategy and support the design and development of innovative solutions supporting strategy implementation
- To analyse areas of business efficiency and design and implement solutions to achieve business excellence
- To support the identification and maintenance of strategic partnership opportunities with external organisations (through research and analysis) that will enhance Capitec’ business offering
- To support the division/department and Executives with strategic focus, work delivery and problem-solving
Qualifications (Minimum)
- Honours Degree in Commerce or Business Management
Qualifications (Ideal or Preferred)
- Qualified Chartered Accountant (CA)
Knowledge
Minimum:
- Understanding of Financial Services products and services
- Commercial business knowledge
- ‘Start up’ type techniques and processes
- Applying innovative and creative concepts into a practical commercial environment
- Business research techniques and models
- Strong Excel, Word, PowerPoint and Outlook capabilities
- Data and analytics
Ideal:
- In-depth industry knowledge, specifically in relation to developments (banking of the future, as well as opportunities directly or indirectly related to banking)
- Knowledge of advanced financial modelling skills and methods
Skills
- Analytical Skills
- Business writing skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Presentation Skills
- Researching skills
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What you'll do
- Build and maintain dashboards and automated reports that track programme performance, client engagement and redemption behaviour across Live Better Rewards
- Conduct post-campaign analysis to quantify business impact, measure behavioural change and help the team understand what's driving results
- Perform audience selection and targeting — making sure the right clients get the right rewards and campaigns at the right time
- Analyse client and merchant data to identify new partnership opportunities and improve the rewards proposition
- Generate insights that shape Rewards strategy, campaign design, client journeys and future investment decisions
- Work with data engineering, finance and marketing to understand what the business needs — and answer it with data
Our team
- The Rewards Insights & Analytics team is the data and decision-support function behind Live Better Rewards. We combine business intelligence, analytics and strategic insight capabilities, and work closely with data engineering to build the foundations that power everything from reporting to redemption.
- Live Better Rewards has been ranked the best Financial Service Loyalty Programme for mass market consumers in 2024/5 by the Truth and BrandMapp Loyalty Whitepaper — and with over 6.5 million active users across more than 30 retail and service partners, it's one of South Africa's most active rewards programmes. When the analysis is right, our clients get better rewards. When it's not, we find out fast.
Why this role is different
- Your insights shape live decisions — campaign design, partner selection, client journeys and where we invest next
- You'll work with one of the richest client data sets in South African retail banking — real behaviour, at real scale
- You'll have reach across the business: working with marketing, finance, data engineering and the Rewards team directly
- We have a high internal promotion rate — if you are a self-starter who takes initiative, the opportunities for growth here are real
What we're looking for
Minimum Experience:
- More than 4 years experience in data analysis, with a significant portion in financial services or banking
- A track record of leading data analysis projects that deliver measurable business impact
- Hands-on experience with SQL, Python or R — and visualisation tools like Tableau or Power BI
- Experience working with and presenting findings to cross-functional teams and non-technical stakeholders
- An understanding of financial products, industry regulations and their effect on data analysis Of commun
Qualifications (Minimum)
- Bachelor's Degree in Analytical/Data/Technical or Other
Qualifications (Ideal or Preferred)
- Honours Degree in Analytical/Data/Technical or Other
Knowledge
- Advanced SQL — complex queries, query optimisation and large data sets
- Python or R, including data manipulation libraries (pandas, numpy) and visualisation libraries (matplotlib, seaborn)
- Statistical methods and predictive analytics applied to financial data
- Data modelling and risk analysis in a financial services context
- Advanced Excel, including macros and VBA
Skills
- Analytical Skills
- Communications Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
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Purpose Statement
- To provide strategic technical direction and manage multiple technical teams responsible for the technical delivery of the full product lifecycle; all product features and support and maintenance related tasks in respect of the product
- Oversee the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
Experience
Minimum:
- At least 5 years’ experience in software development management
Experience of:
- leading and working in an agile development environment
- crafting roadmaps
- managing a budget
- using technical skills to support and guide a technical team
- to establish priorities and successfully manage deliverables
- utilizing communication and relationship management skills to engage with stakeholders
- using leadership to influence in other areas.
Qualifications (Minimum)
- Bachelor's Degree in Commerce or Information Technology - Computer Science
Qualifications (Ideal or Preferred)
- Honours Degree in Commerce or Information Technology - Computer Science
Knowledge
Minimum:
- Functional knowledge particular to the product (e.g. Credit or App)
- People management and development practices and principles
- Stakeholder management
- Budgeting and accounting principles
- Business analysis and design
- Project Management principles and methodologies
Ideal:
- Banking industry
- Central Collections environment
- Capitec Bank Systems Environment
- Capitec Bank Business Model
- Agile development principles
- Systems Development Life Cycle (SDLC)
Skills
- Communications Skills
- Decision making skills
- Influencing Skills
- Interpersonal & Relationship management Skills
- Negotiation skills
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Purpose Statement
- To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
- To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.
Experience
Minimum:
- 2-3 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
- 1 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms
- Experience of working cross functionally with multiple stakeholders.
- Operating in an environment practicing Agile methodology.
Ideal:
- 2 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
- 2 years program or business engineering experience project experience.
Qualifications (Minimum)
- A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar
Qualifications (Ideal or Preferred)
- Honours Degree in Information Technology or Similar
Knowledge
Minimum:
- Salesforce Marketing Cloud
- Salesforce CRM
- Process engineering
- Analytics and modelling
- System integration, APIs
- Customer relationship management principles, tools, and methods
- Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
- Stakeholder engagement and management principles and practices
- Agile methodology
Ideal:
- CX or CE Journey mapping
- Technical CRM program building
- AI modelling
- Digital channel development and integration
Skills
- Analytical Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Planning, organising and coordination skills
- Problem solving skills
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Purpose Statement
- To apply analytical and cyber security know how to support the Cyber Security team to safeguard the organisation's digital assets, systems, and data from security threats, maintain resilient cyber security in the face of evolving threats and vulnerabilities and ensure the confidentiality, integrity, and availability of sensitive information.
Experience
Minimum/Ideal:
- 4 years’ experience in Information Security
- 1-2 years’ experience in Security Incident Response and proactive detection, mitigation, and resolution of advanced cyberattacks and/or threats
- Experience with Microsoft Active Directory, SQL, SharePoint, various operating systems (Windows and Red hat preferred,)
- Agile and DevOps models
- Working in in a fast-paced environment as part of a high performance team
- Ideally in a financial services/banking environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology - Computer Science
Knowledge
Minimum/Ideal:
- In-depth knowledge cyber security; architecture, tools and controls.
- In-depth knowledge of Cyber Threat Intelligence
- In-depth knowledge of Cyber incident Response
- Advanced understanding of common network protocols, system architecture
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Interpersonal & Relationship management Skills
- Reporting Skills
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What you’ll do
- Lead and develop a team of senior engineers, helping them deliver reliable, high‑quality software
- Set clear technical direction and make sound engineering decisions that support long‑term scale
- Work closely with product and business partners to turn real needs into practical solutions
- Balance hands‑on technical understanding with people leadership and delivery accountability
- Improve how we build, release and run software, with a strong focus on stability and simplicity
The team you’ll be part of
- We build and run critical platforms that support everyday banking at national scale. Our teams work on systems that process high volumes of transactions and support millions of active clients. You’ll be part of a broader engineering leadership community where standards, learning and collaboration matter.
Why this role is different
- We give you real influence over technical direction, not just delivery
- You work on systems that have visible impact on people’s daily lives
- We value thoughtful engineering over quick fixes
- Our culture is open, direct and supportive, with leaders who trust experienced professionals to do the right thing
What we’re looking for
- Experience working in the telecommunications (telco) domain - non-negotiable
- 2-3 years Proven experience leading software engineering teams
- 5 Years, strong technical background with the ability to guide architecture and design decisions
- Confidence working across disciplines, including product and business stakeholders
- A practical, people‑centred leadership style
- Experience working with large‑scale, business‑critical systems
- Experience contributing to departmental planning, supporting project execution, and ensuring operational continuity.
- Delegating effectively and managing workload distribution.
- Exposure to project management tools and practices.
- Experience working in agile, fast-paced, and collaborative environments.
- Experience collaborating across departments and with business stakeholders.
- Solid understanding of the designated technical domain (e.g., software development, infrastructure, DevOps).
- Working knowledge of general management and people management principles.
- Familiarity with software engineering practices, system architecture, and development life cycles.
- Understanding of cloud infrastructure, DevOps pipelines, and continuous delivery concepts.
- Awareness of risk, compliance, and data governance practices relevant to IT operations.
- Interpreting business requirements and translating into technical tasks.
Qualifications (Ideal or Preferred)
- Bachelor's Degree in Information Technology or Engineering - Other
Qualifications (Minimum)
- A relevant post-graduate qualification in Information Technology
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Planning, organising and coordination skills
- Problem solving skills
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- We are looking for a Senior Software Engineer (Back End) to help us build, run and continuously improve the systems that power our payments environment. This role exists to strengthen our back-end capability in a space where reliability, scale and thoughtful engineering really matter.
- You’ll work on complex systems used every day, influence technical direction, and support the growth of other engineers in the team — while still staying hands-on with the work.
What you’ll be responsible for
Building and evolving our systems
- Design and develop reliable, scalable back-end services that support critical payment flows
- Translate business and technical needs into well-considered software solutions
- Balance performance, security, resilience and cost when designing systems
- Build reusable services, APIs and components that support long-term platform growth
Quality, integration and operations
- Integrate back-end systems with internal platforms and external service providers
- Write clean, maintainable code and contribute to strong testing practices
- Participate in code reviews and help strengthen overall code quality
- Support production systems by investigating issues, resolving incidents and improving stability
- Contribute to performance tuning, capacity planning and system resilience
Technical leadership and collaboration
- Provide technical guidance and mentorship to less-experienced engineers
- Contribute to technical discussions and shared decision-making within the team
- Work closely with delivery leads, product partners and other engineers
- Share knowledge and help grow engineering capability over time
Learning and improvement
- Stay current with modern back-end development practices and patterns
- Apply new ideas and learning to improve how we build and operate software
- Contribute to a culture of clarity, ownership and continuous improvement
About the team
- We work in the payments space, a core area that enables how our clients move and manage money every day. Our systems operate at scale and integrate with multiple internal teams and external partners. We value engineers who care about quality, are comfortable with complexity, and take ownership of the outcomes they deliver.
What makes this role different
- Work on genuinely business-critical systems
- Influence technical approaches and engineering standards
- Mentor and develop other engineers
- Be part of a culture that values simplicity, learning and doing the right thing
What we’re looking for
- 6+ years’ experience in software development, with a strong focus on back-end systems
- Proven experience designing, building and supporting production systems
- Experience working in cloud-based environments
Technical capability
- Strong development experience in Java
- Solid understanding of the software development lifecycle
- Experience with API design and systems integration
- Working knowledge of data storage, access patterns and performance considerations
- Experience with modern development practices such as version control, testing and CI/CD
Ways of working
- Strong problem-solving and analytical skills
- Clear, pragmatic communication
- Attention to quality and long-term maintainability
- Comfortable guiding and supporting other engineers
- Adaptable and open to learning
Education (Minimum)
- Grade 12 National Certificate / Vocational
Education (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology
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What you’ll be doing
- This is not a traditional reporting role. You’ll own and evolve the Sigma analytics platform sitting on top of our Snowflake data environment and work closely with Treasury leadership to ensure critical insights are always available, accurate and decision-ready. The Data Analyst will work as the bridge between technical teams to translate business questions to data requirements. Understand the business processes and how data flows into the warehouse. Be involved in the design of new processes and ensure the design caters for data needs at the end of projects with little to no data rework needed.
You wil:
- Own the analytics layer
- Build and maintain Sigma dashboards, data models and reporting solutions supporting ALCO, Exco and Board-level decision-making.
- Turn complex data into clear insight
- Translate Treasury, liquidity and capital requirements into usable data products that shape strategy and planning.
- Drive smarter decision-making
- Design KPIs, dashboards, scenario analyses and self-service tools that enable faster, data-driven decisions across technical and non-technical stakeholders.
- Act as the bridge between business and data
- Translate business questions into data requirements and ensure reporting solutions are built with the end in mind.
- Improve and automate how we work
- Identify opportunities to streamline reporting, reduce manual effort and use AI/modern tooling to improve productivity and efficiency.
- Partner across teams
- Work closely with Treasury, Finance, Risk, Data Engineering and Analytics teams to deliver high-quality, scalable solutions.
What we’re looking for
Minimum requirements
- Relevant degree in Data, Analytics, Finance, or a related field
- Minimum of 5 years’ Experience in data analysis, BI engineering or analytics platforms
- Strong SQL skills and experience working with large datasets
- Experience with BI tools such as Sigma, Power BI, Tableau or similar
- Ability to communicate insights clearly to non-technical stakeholders
- Minimum of 5 years’ Experience delivering data-driven insights in a business environment
What will set you apart
- Experience working on cloud data platforms (e.g. Snowflake)
- Exposure to Treasury, banking or financial services data
- Experience building data models, dashboards and automated workflows
- Understanding of AI/GenAI use cases in analytics
- Experience working with or interpreting Python/R/Excel-based models
- Proven track record of influencing decisions through data at a senior level
Qualifications (Minimum)
- Bachelor's Degree in Analytical/Data/Technical or Other
Qualifications (Ideal or Preferred)
- Honours Degree in Analytical/Data/Technical or Other
Knowledge
- Advanced proficiency in writing complex SQL, optimising query performance, and working with large datasets on a cloud warehouse (Snowflake preferred).
- Strong proficiency in building advanced, governed visualisations, dashboards and data models in Sigma (or Tableau / Power BI / Looker / similar).
- Solid understanding of cloud data warehouse architecture, data modelling and semantic layers (data layer, scenarios, lineage) — ideally Snowflake.
- Understanding of analytics workflow orchestration, automation and data governance — version control, approvals, audit trails and lineage.
- Practical understanding of AI/GenAI applied to analytics — semantic layers, AI-assisted workflow and dashboard design, and automation of analytics processes.
- Ability to read and interpret existing Python, R or Excel models in order to port their logic and outputs into Sigma + Snowflake.
- Expertise in advanced Excel (including macros/VBA) sufficient to interpret and migrate existing Excel-based models.
- Awareness of Treasury / ALM concepts (IRRBB, NII/EVE, LCR/NSFR, FTP, capital planning, stress testing) and regulatory artefacts (LAS, ICAAP, ILAAP, CSST, Recovery Plan) is advantageous — domain depth is provided by the quants and ALM specialists the role supports
Skills
- Analytical Skills
- Communications Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
Conditions of Employment
- Clear criminal and credit record
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Purpose Statement
- To lead a team of Business Analysts responsible for analysing business processes, identifying improvement opportunities, and delivering sustainable solutions that enhance operational efficiency, effectiveness, and client outcomes. The role drives continuous improvement initiatives, enables business transformation, and ensures operational processes are aligned to strategic business objectives through process optimisation, stakeholder collaboration, and data-informed decision-making.
This role leads a team of Business Analysts focused on process analysis, business improvement, and operational optimisation. The successful candidate will be required to:
- Lead and develop a team of Business Analysts
- Drive continuous improvement and business optimisation initiatives
- Facilitate process redesign and operational excellence
- Translate business challenges into practical and sustainable solutions
- Build stakeholder relationships across business areas
- Foster innovation and a culture of continuous improvement
Experience
Minimum/Ideal
- 3–5 years' experience leading Business Analysts, Process Analysts, Continuous Improvement Specialists or similar roles.
- Proven experience leading process optimisation and business improvement initiatives.
- Experience facilitating business process analysis, requirements gathering and solution design.
- Experience managing multiple improvement initiatives and competing stakeholder priorities.
- Experience developing and mentoring analytical and process improvement teams.
Function specific experience:
- Mapping, reviewing and redesigning business processes.
- Identifying root causes of operational inefficiencies and implementing sustainable improvements.
- Applying business analysis methodologies and frameworks.
- Conducting impact assessments and business case evaluations.
- Facilitating workshops with operational and business stakeholders.
- Driving continuous improvement using Lean, Agile, Six Sigma or similar methodologies.
- Translating business requirements into operational solutions.
- Measuring and tracking improvement outcomes and benefits realisation.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate
- A relevant tertiary qualification in Business Administration
Qualifications (Ideal or Preferred)
- Bachelor's Degree
- A Relevant Professional Qualification in Business Analysis or Data Analysis
Knowledge
- People/team leadership practices and principles
- General operations management practices and principles and stakeholder and client management
- HR principles and processes.
- Client service principles and practices.
- Liaising with 3rd party providers
Function specific knowledge:
- Business Analysis methodologies and frameworks.
- Process mapping and process optimisation practices.
- Continuous Improvement principles.
- Change management principles.
- Root cause analysis techniques.
- Requirements elicitation and documentation.
- Stakeholder management and facilitation techniques.
- Process automation opportunities and business process redesign.
- Agile delivery methodologies.
- Business case development and benefits tracking.
- Operational excellence principles.
- Process governance and controls.
Skills
- Analytical Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Decision making skills
- Interpersonal & Relationship management Skills
- Leadership Skills
- Planning, organising and coordination skills
- Presentation Skills
- Problem solving skills
- Project Management Skills (Methodolgy Specific)
- Reporting Skills
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Purpose Statement
- Join us in building the next generation of secure, enterprise-grade platforms at Capitec. In this role, you’ll play a key part in protecting our systems, data and customers by designing and implementing modern Cyber Security solutions that operate at scale. You’ll work hands-on with cutting-edge technologies, driving the shift toward Zero Trust architecture and helping shape how secure access is delivered across a hybrid, cloud-first environment. From implementing and optimising solutions like Zscaler, to collaborating with engineering teams across the business, you’ll be at the forefront of securing a rapidly evolving digital landscape. This role is ideal for someone who enjoys solving complex security challenges, influencing architecture, and delivering robust, scalable solutions that make a real impact.
Experience
Minimum:
- 3–5 years’ experience in security engineering or a related technical role
- Proven experience designing and implementing enterprise-scale security solutions
- Exposure to multi-region or global deployments within complex environments
- Experience working in hybrid environments (on-premise and cloud)
- Hands-on experience with Zscaler technologies (ZIA and/or ZPA)
- Practical experience implementing or working within a Zero Trust security model, including VPN modernisation or migration
- Experience integrating security platforms with Azure AD / Entra ID, including SAML and OIDC authentication
- Exposure to SASE frameworks, identity-driven access and data protection (DLP)
Ideal:
- Experience configuring SSO, SCIM provisioning and Conditional Access policies
- Strong networking fundamentals (DNS, TCP/IP, routing, proxies, SSL/TLS)
- Experience working with AWS and/or Azure environments
- Hands-on experience troubleshooting production issues, including log analysis and traffic debugging (e.g. Zscaler Nanolog)
- The ability to collaborate across teams and simplify complex technical concepts
Qualifications (Minimum)
- A relevant tertiary qualification in Information Technology
Qualifications (Ideal or Preferred)
Knowledge
Key areas of knowledge include:
- IT systems processes (SDLC) and secure engineering practices
- DevOps principles and Infrastructure as Code (IaC)
- Cloud platforms (AWS, Azure) and modern application environments
- Identity and Access Management (IAM) concepts and technologies
- Security architecture, design patterns and compliance frameworks
- Current Cyber Security threats, trends and mitigation approaches
Strong working knowledge of:
- Zero Trust security principles and identity-led architecture
- SASE and secure access frameworks
- Authentication and authorisation protocols (SAML, OIDC, OAuth)
- Enterprise networking and traffic flow concepts
- Zscaler architecture, logging and traffic inspection
Skills
- Analytical Skills
- Communications Skills
- Consultation skills
- Planning, organising and coordination skills
- Problem solving skills
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- Our technology and data environment is growing fast. So is the complexity of the risks within it. We're looking for a skilled technical lead auditor to join our Internal Audit team, someone who understands SDLC, cloud infrastructure and cybersecurity from the inside, and who can translate that knowledge into audits that genuinely make us stronger.
- This is not a generalist role. We need deep technical expertise combined with the experience to operate independently at a mid to senior level.
What you'll do
- Assist the IT audit management in planning IT internal audits and, with little to no supervision, executing these to completion.
- Identify risks in our technology and data landscape and turn findings into clear, practical recommendations. Document a draft report and submit this to the audit manager for review, and follow Internal Audit standards in the process.
- Engage cross-functional stakeholders across tech and data teams to ensure audit outcomes are achieved.
- Monitor the implementation of agreed audit actions and track progress through to completion.
- Develop project plans as per agreed scope and agree timelines with audit manager.
- Stay current with emerging technology risks and apply that knowledge directly to audit planning and execution.
What we're looking for
- At least 3 years of IT internal audit experience, with experience in designing\performing and/or assisting in designing\performing data analytics
- Significant exposure to cybersecurity, complex SDLC processes, and cloud environments — this is the core of the role
- Experience conducting full audit cycles, from planning through to reporting, with little to no supervision
- Good communication skills and the ability to relay findings to a wide stakeholder base.
- Sound understanding of best practice frameworks and control environments
Relevant qualifications such as:
- CISA, with CISSP and/or OCSP/CEH as advantageous
- A relevant tertiary qualification, preferably a bachelor’s degree in Information Technology, Computer Science or a related field
- A self-directed work style — you take ownership and see things through
- Good project management, including progress and budget management
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Purpose Statement
- To contribute to the design and development of new applications / systems to meet the business requirements of the Data and Analytics (D&A) environment.
- To analyse business or system requirements and data to enhance understanding of the D&A environment.
- To participate in and provide input to the Architect during the compilation of solution design documentation for new and existing D&A products and systems.
Education (Minimum)
- A relevant tertiary qualification in Information Technology or Data Analysis
Education (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology or Data Analysis
Knowledge and Experience
Knowledge:
Minimum:
- Must have detailed knowledge of:
- IT systems development processes (SDLC)
- Application development
- ETL processes
- Rational database system and cloud data warehousing
- Dimensional modelling
- Standards and governance
- Agile development life cycle
- Testing practices
Ideal:
Knowledge of:
- Data analysis and design
- Data architecture (technical design and implementation processes)
- DPLC
- Solid understanding of:
- Banking systems environment
- Banking business model
- Best practices for Quality Assurance (QA)
Experience:
Minimum:
- At least 4 years’ proven experience within management information systems / systems analysis together with a relevant 3 year tertiary qualification
OR
- At least 4 - 6 years’ proven experience within management information systems / system analysis
Proven experience in:
- SQL Server and / or business intelligence tools (SSIS, SSRS, SSAS)
- Data Warehousing
- Data Management Lifecycle
Ideal:
- Proven experience in:
- Python and/or Open Source development tools
- Visualisation Technologies: MS PowerBI, AWS QuickSight
- Cloud Environment
- Experience working in an AWS environment as well as with AWS Technologies
- Participation in PBT Graduate Programme / Training / Skills Development, PBT Academy, e.g. Data Engineering, BI Business Analysis, Data Modelling
Skills
- Analytical Skills
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Interpersonal & Relationship management Skills
- Problem solving skills
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What you'll do
Product Strategy and Portfolio Leadership
- Own and drive the strategic direction, roadmap, and profitability of a credit product portfolio.
- Develop and execute customer-led product and proposition strategies informed by robust analytics, market insights, and customer segmentation.
- Identify growth opportunities, optimise portfolio performance, and drive market share expansion.
- Conduct ongoing local and international market analysis to assess emerging trends, innovations, and competitor offerings.
- Lead product lifecycle management, including product enhancements, proposition development, and feature innovation.
- Influence pricing, policy, and product strategies to deliver sustainable commercial outcomes.
Product Development and Optimisation
- Act as a subject matter expert for credit product development and enhancement.
- Design and optimise client journeys across the full credit lifecycle.
- Drive product innovation by translating market, client, and behavioural insights into actionable strategies.
- Partner with Technology and delivery teams to prioritise, implement, and embed product changes.
- Establish and maintain effective product governance in partnership with Legal, Compliance, Operations, and Risk functions.
Commercial and Portfolio Performance
- Monitor and optimise portfolio health, profitability, utilisation, and client engagement.
- Drive revenue growth opportunities while identifying efficiencies and cost optimisation initiatives.
- Ensure robust reporting, forecasting, benefit tracking, and performance measurement frameworks are in place.
- Prepare and present portfolio insights, recommendations, and strategic proposals to executive and governance forums.
Leadership and Stakeholder Management
- Build a high-performance culture focused on innovation, collaboration, accountability, and continuous improvement.
- Influence and engage senior stakeholders across multiple business functions.
Risk and Regulatory Management
- Ensure products remain compliant with all applicable regulatory and governance requirements.
- Drive effective risk management and control practices across the product lifecycle.
- Monitor and mitigate emerging risks through ongoing portfolio analysis and oversight.
- Ensure product policies, processes, and controls are regularly reviewed and enhanced.
What we're looking for
- A postgraduate qualification in Business Administration, Mathematics, Science or Actuarial Science.
- 5+ years' experience in the Financial Services Industry with objectives in a Credit Product Management or Client Value Proposition.
- A track record of driving meaningful commercial and client outcomes through product innovation and optimisation.
- Proven experience developing and executing credit product strategies, including identifying growth opportunities and implementing policy changes.
- Solid working knowledge of relevant credit regulations, including the National Credit Act, Basel frameworks and affordability assessment regulations.
- Experience in Lending Product Management.
- Knowledge of Credit Risk Management and Profitability Frameworks.
- Strong decision-making, relationship management and problem-solving skills.
- Leadership experience, including managing people and project delivery.
- Advantageous: Hands-on experience with statistical and analytical tools such as SAS, R, Python or SQL to analyse credit portfolios and inform decisions.
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- We are seeking a business development leader to join Capitec’s SME Payment Acceptance team. This position is responsible for identifying, designing, and delivering products and services that provide tangible value and address genuine client needs. The role bridges strategy, execution and business, transforming insights into practical, commercially viable solutions that enhance our client service and drive business growth.
Why this role is different
- We give you the opportunity to operate as a true business owner. You will influence strategic direction, work closely with senior leaders and play a key role in shaping products that directly impact our clients. This is a space where you can apply both commercial thinking and creativity, and where your work will be visible across the organisation.
What you’ll do
- Lead the development and execution of business strategies that deliver measurable growth and client value
- Identify new opportunities through market analysis, client insight and competitor research, and turn them into clear business cases and plans
- Own the end‑to‑end delivery of product and service initiatives, from concept through to implementation and commercialisation
- Guide decision‑making by providing strategic advice, setting priorities and balancing demand with available resources
- Build and manage strong stakeholder relationships to align teams and ensure successful delivery across the business
- Monitor performance, track success metrics and continuously improve products and processes
Qualifications (Minimum)
- Honours Degree in Finance
Qualifications (Ideal or Preferred)
- Qualified Chartered Accountant (CA) in Finance
What we’re looking for
- Significant experience in the financial services or banking environment
- A track record of developing and delivering new ideas, products or business cases
- Strong commercial thinking with the ability to turn insight into practical solutions
- Experience working with senior stakeholders and building trusted relationships
- Ability to analyse market, competitor and client data to inform decisions
- Strong leadership, influencing and decision‑making skills
- Understanding of regulatory and governance requirements in financial service
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- We are looking for an exceptional, high-potential professional who wants a front-row seat to executive leadership and the opportunity to accelerate into a future senior management role.
- As Executive Associate to the Executive: Insurance, you will operate as a trusted advisor, strategic partner, and extension of the Executive's office. You will work across the Insurance business to drive key strategic initiatives, solve complex business challenges, influence stakeholders, and ensure the successful execution of critical priorities.
- This role is ideally suited to a highly ambitious individual who thrives in a fast-paced environment, learns quickly, challenges the status quo, and consistently delivers exceptional results.
What You'll Be Doing
- Partner closely with the Executive: Insurance to support the development and execution of divisional strategy.
- Drive strategic initiatives from concept through implementation.
- Conduct research, analysis, and problem-solving to support executive decision-making.
- Build relationships and influence stakeholders across multiple business areas.
- Coordinate and align cross-functional projects and priorities.
- Support business planning, budgeting, and performance management processes.
- Identify opportunities for operational improvements and drive implementation.
- Develop executive presentations, reports, business cases, and discussion papers.
- Act as a trusted advisor and representative of the Executive when engaging with senior stakeholders.
- Help strengthen integration and alignment across Insurance and the broader organisation.
What We're Looking For
- 5–8 years of professional experience.
- Broad knowledge of the respective functional area.
- Exposure to insurance, financial services, consulting, strategy, business operations, project management, business analysis, or leadership environments.
- Proven experience leading or coordinating initiatives across multiple stakeholders.
- Demonstrated ability to deliver measurable business outcomes.
- Experience identifying and implementing business improvements, efficiencies, or innovative solutions.
- Insurance industry experience would be advantageous but is not a prerequisite. Commercial acumen and learning agility are more important.
Qualifications
- Bachelor's Degree
- A relevant qualification
Key Performance Areas
Business Unit / Divisional strategic support
- Conduct internal and external research to inform the strategy.Draft papers and facilitate discussions based on research to influence and inform the strategy.
- Provide clarity of the strategy and line of sight focus for senior management through communication and business plan support to ensure the collective strategy is translated into single, aligned departmental plans.
Business planning, integration and optimisation
- Responsible for the integration of the strategy and related initiatives and projects across the Insurance Division.
- Coordinate and manage the business planning and budgeting review cycle, conferences and leadership sessions, communicating with and aligning the senior team to the strategy.
- Apply an integrated and strategic lens to identify areas of efficiency and design, and work with relevant stakeholders to implement solutions and achieve optimisation.
- Collaborate with the respective Finance Business Partner in support of budgeting.
- Coordinate reporting requirements for and on behalf of the Executive.
Business Unit / Divisional senior team alignment
- Be the conduit, first point of call and address issues on behalf of the Executive.
- Support the teams to plan and successfully deliver their business plans.
- Support senior management in respect of strategic focus/levers.
- Ensure that projects or initiatives that span across functions are aligned.
Executive support
- Focus on and responsible for executing on priority issues as specified by the Executive. Attend executive-level meetings and ensure appropriate action is taken on findings.
- Develop Executive presentations and related artefacts (reporting, data management, documentation, etc.) as required
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- At Capitec, we believe banking should be simple - and so should building great teams. That’s where you come in.
- We’re looking for a Strategic People Partner who doesn’t just support the business but helps shape it. Someone who can confidently take a seat at the table, challenge thinking, and partner with leaders to build teams that truly move the needle.
What You’ll Be Doing
- Partner with senior leaders to co-create and deliver people strategies aligned to real business priorities.
- Operate as a thought partner to executives, connecting business strategy, people priorities, and organisational choices to drive long-term impact.
- Shape organisation and workforce design to enable scale, agility, and effective ways of working.
- Be a trusted advisor -solving complex people challenges and shaping solutions that stick.
- Lead and support enterprise-wide strategic initiatives in partnership with Centres of Excellence.
- Guide leaders across the talent lifecycle, including talent acquisition, performance, succession, and workforce planning.
- Understand the impact of emerging technologies, including AI, and proactively shape workforce capability, roles, and ways of working as the business evolves.
- Drive DEI and employee experience as part of broader business transformation (not standalone initiatives).
How You Will Create Impact
- Drive end-to-end change management - from diagnosing the need for change to embedding and sustaining it.
- Design and evolve future-fit organisational structures that enable agility, scalability, and performance.
- Lead organisation design conversations, including spans, layers, capabilities, and ways of working.
- Build change capability in leaders, enabling them to lead transformation confidently
- Use people data, organisational diagnostics, and external trends to proactively shape workforce strategy.
- Embed new ways of working (agile, digital-first, customer-centric teams).
- Identify capability gaps and influence upskilling and reskilling strategies for the future.
- Act as a connector across the business, breaking silos to enable integrated people solutions
What You Bring
You’re not just experienced - you’re strategically wired and impact-driven.
- You bring 8+ years’ experience as a Strategic HR / People Partner, with a track record of delivering real outcomes.
- You’ve partnered with leaders at an executive senior, strategic level, shaping direction - not just supporting it.
- You understand business strategy and how people enable it (beyond HR frameworks).
- You’ve led or supported change, restructuring, and organisational design in complex environments.
- You’re confident challenging thinking and influencing stakeholders, with credibility and care.
- You balance strong people intuition with data-driven decision-making.
The Foundation:
- A relevant tertiary qualification in Human Resources, Commerce, or Industrial / Organisational Psychology.
- Ideally, a postgraduate qualification and HPCSA registration.
- Strong HR generalist capability, with sound knowledge of governance, systems, and labour legislation.
The Edge:
- You’re an energy-giver - someone deeply connected to the business, who can read the room, sense what’s needed, and move seamlessly between strategic thinking and hands-on execution to drive meaningful, lasting impact.
Why You’ll Love It Here
- Work closely with leaders who value your insight and expertise.
- Be considered for broader opportunities as the organisation evolves.
- Thrive in a culture that values collaboration, innovation, and continuous growth.
- Make a tangible impact on both business performance and employee wellbeing.
Method of Application
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