Support SAP Finance– REF: JW399EX/2025 at Johannesburg Water

KEY RESPONSIBILITIES:

• Ensure that calls logged on the IT Helpdesk that are assigned to SAP Finance are timeously acknowledged, analysed and resolved effectively. Ensure that resolved calls are closed and Helpdesk notified. Resolve application support to customer queries
• Ensure that IT change management procedures are adhered to. Compile weekly report on calls received and reasons for calls not closed. Transport processes are documented and filed.
• Test proposed solutions in QA. Obtain signoff from business upon successful completion of QA. Conduct one on one training as a when required. Compile work procedures for training

JOB REQUIREMENTS: ESSENTIAL QUALIFICATIONS AND EXPERIENCE:

• National Diploma in Information Technology (NQF6), SAP certification
• Minimum 3 years’ experience supporting a business environment (500+ users) in SAP Finance.