Switchboard Operator Admin (Hay Level 10 Internal and External) at NECSA

Key Performance Areas

Operate the telephone exchange in a professional manner.

•  Speedy answering, exchange and transfer of calls to receiver.
• Assist external callers to get hold of the correct person, if uncertain.
• Handling of difficult clients.
• Record keeping of private calls (internally).
• Keep records of all numbers that is not authorised by management.
• Assist employees to get hold of land and cell lines.

Strategic Exco Communication Support.

• Agenda management.
• Coordinate presentations according to final agenda and screen it during Strategic Exco meeting.
• Meeting administration.
• Action tracking.

General office administration while supporting educational and outreach activities.

• Assist in coordination of logistics for tours, events and outreach programmes.
• Handle filing, data entry and general office administration.
• Support staff with reports, correspondence and documentation.

Competence & Knowledge Sharing

• Memory
• Organisational Alertness
• Communication
• Judgement and Decision Making
• Diversity Awareness
• Teamwork
• Trust and Credibility (Ethical Behaviour
• Computer literate in MS Office

Job Requirements

Key Knowledge & Skills

• Knowledge of Corporate
• Communication and other relevant policies, processes and procedures.
• Knowledge of the Siemens and Intranet systems.
• Understanding of the required communications protocol in upholding Necsa’s image.
• Knowledge of the organisation’s various divisions and departments, and key individuals and contact persons.
• Basic knowledge of Microsoft Office programme e.g Word, Excel & Outlook.
• An essential requirement is the ability to deal with conflict and crises management skills. Ability to work independently.

Competencies (Job Specific and Behavioral)

• Analytically orientated
• Service and Client orientated Systems and compliance orientated
• Pragmatism and professionalism
• Problem-solving
• Working with minimal supervision
• Demonstrate excellent organization skills
• Ability to prioritize tasks and solve problems while working under pressure and meet deadlines
• Creates a strong spirit of teamwork and co-operation
• Capable to effectively communicate and liaise with all levels of staff and management

Requirements

Qualifications and Experience:

Minimum Qualifications:

• Grade 12 with Certificate in Reception / Front Office studies / Generic or Office Management.

Minimum Experience:

• Minimum 3 years’ experience in telecommunications, specifically operation of a switchboard in a corporate environment and/or administrative duties.

Closing date: 03 August 2026.