Switchboard Operator at Scorpion Legal Protection

Key Responsibilities include, but are not limited to the following:

Answering, Screening and Transferring Calls

• Answer incoming calls in a professional manner
• Verify member`s details on pinnacle
• Confirm and update member`s details on pinnacle
• Screen and transfer calls to correct departments
• Create call backs on pinnacle for staff that are not available to answer calls
• Where call backs are not applicable, eg caller wants to join Scorpion, take messages and email them to the relevant person/department
• Report telephone / Queue metrics technical faults to the manager
• Assist with Adhoc duties
• General office administration duties

Job Requirements
MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS

Education

• Must have Matric (Grade 12) or equivalent qualification
• Post matric experience and qualification in office administration advantageous

Experience

• At least 1 – 3 years- experience in switchboard environment

General working conditions

• Regular office environment with no health and safety risks involved

Deadline:28th November,2025