System Administrator: 365 Suite / Exchange at Postbank (SOC) Ltd

Purpose of the Job

• The person in this position will provide end to end administration and maintenance of Microsoft 365 Teams and related applications, including SharePoint on-line and technical Issues and requests for Microsoft 365 Teams and related applications.

Job Responsibilities

• Provide professional and proactive administration for Microsoft 365 Teams and related applications available in the Azure platform.
• Develop and implement changes.
• Champion Microsoft 365 Teams based solutions embracing new functionality and increasing user adoption.
• Manage risks and adhere to process, to ensure a reliable and controlled IT service delivery.
• Collaborate with Records Management & other business stakeholders to maintain MS Teams governance, in line with the business requirements and implementing system functionality where required.
• Liaise with internal customers to ensure that business requirements of the application are fulfilled.
• Contribute to the development of processes and standards for M365 Teams delivery.
• Support patch and release management by installing monthly Microsoft security patches, hot fixes, and anti-virus updates.
• Evaluates and qualifies third-party products (including content filtering, fax gateways, backup solutions, archiving, to meet business requirements
• Works with systems engineers for upgrades to operating systems, hardware
• Provide support services for systems administration, networking, system-level storage management, performance tuning, monitoring, and capacity planning.
• Monitor Exchange message queues, resolve non-deliveries, and perform message tracking and record status/findings in daily operations log.
• All the above roles interface with:
• Change Management
• Problem Management
• Incident Management
• Release Management
• IT Production Services
• IT Applications support
• Project teams

Qualifications and Experience

• Relevant Degree or Diploma in Information Technology NQF Level 6/7
• MCSE
• ITIL Certification
• 3 5 years’ experience with Microsoft Technologies and IT Support
• Experience providing archive solutions.
• Microsoft 365 certification, with demonstratable experience delivering Microsoft 365 teams’ solutions in a fast-paced environment.
• Relevant experience of in MS Exchange
• In-depth Knowledge of Active Directory and Exchange in an Enterprise environment would be a necessity.

Knowledge and understanding of:

• Maintain a comprehensive Exchange disaster recovery plan and previous field experience.
• Good knowledge of other e-mail technologies
• Good knowledge of Message Tracking and Log Analysing

Skills and Attributes

• Excellent computer literacy skills, ability to liaise with stakeholders. planning, organising, co-ordination, control, facilitation, strong
• interpersonal skills, strong verbal and communication skills (read, write, speak), Ability to prioritise tasks, sound reasoning and
• thinking, problem-solving, persuasiveness, ability to work independently, analytical, accuracy conceptual, able to work under pressure
• and handle stress, sense of urgency, initiative, meticulous, self-motivated, output and deadline driven,