Systems Administrator: Information Technology (Hay Level 14/C3) at NECSA

Description

Accountable for technical solutions, business process improvements, ultimate reliability of systems and for operational readiness of all IT systems.

Key Performance Areas  

• Organize, Install, upgrade, configure, maintain and troubleshoot servers (physical and virtual), databases & networks (LAN, WAN & other communication, security systems) to support the Necsa Group.
• Maintain high-performance levels for all IT infrastructure-related services and processes.
• Develop in-depth knowledge of IT infrastructure and related software applications to deliver a single seamless quality service across the Group.
• Capacity Planning - Monitor and forecast resource usage to ensure optimal system performance and avoid downtime due to resource exhaustion.
• Patch Management - Ensure systems are up-to-date with the latest security patches and updates to mitigate potential cyber-attacks.
• Security Monitoring - Monitor and respond to security threats in a timely manner to prevent or minimize the impact of security incidents.
• Access Management - Manage user access to systems, applications, and data to maintain confidentiality, integrity, and availability.
• Maintain server uptime during scheduled business hours per the approved Service Level Agreement.
• Maintain Asset Management registers, and its Life Cycle (procurement, deployment, maintenance and disposal) in line with the corporate Asset Management Policies.
• Service Level Management - Ensure service level agreements (SLAs) are met or exceeded to maintain customer satisfaction.
• Maintains adequate and industry awareness of knowledge of operating systems and application software used to provide a high level of support.
• Application Availability - Ensure the availability of critical business applications during scheduled business hours.
• Application Performance - Monitor and optimize application performance to ensure optimal end-user experience.
• Application Security - Ensure the security of critical business applications to prevent unauthorized access or data breaches.
• Disaster Recovery Plan - Ensure adherence to the plan and maintain the availability and effectiveness of disaster recovery systems to minimize downtime and data loss in the event of a disaster.
• Backup Completion Rate - Ensure all critical data is backed up on a regular basis and the completion rate meets or exceeds the established backup schedule.
• Recovery Time Objective (RTO) - Ensure the time taken to recover critical data in the event of a system failure or data loss meets or exceeds the established RTO.

Recovery Point Objective (RPO) - Ensure the point in time to which data can be recovered meets or exceeds the established RPO. 

Requirements

QUALIFICATIONS AND EXPERIENCE:

Education:

• Diploma in Information Technology (NQF 6) or  any Three (3) year Degree in IT-related field

Experience: 

• 5 to 7 years’ experience in the IT systems administration environment.