Systems Administrator / Infrastructure Specialist at Toys R Us and Babies R Us South Africa

Role Purpose 

• The Systems Administrator ensures the stability, security, and efficiency of the company’s IT infrastructure. This role manages servers, networks, storage, endpoints, and business-critical applications, acting as the technical backbone of the IT department.  Working closely with managed service providers (MSPs), the Systems Administrator ensures business continuity across all locations. 

Key Responsibilities 

• Infrastructure Management – Dell servers, Windows Server 2022, VMware, Hyper-V, Synology NAS.
• Backup & Recovery – Veeam, patching, DR planning.
• Network & Security – Meraki firewalls, HP InstantOn switches, Cambium Wi-Fi, VPNs, SOC & SIEM alerts, Datto EDR.
• Endpoint & Device Management – PCs/laptops, Epson/Zebra/Lexmark/HP printers, barcode scanners, Sunmi & Zebra Android devices, POS peripherals.
• Cloud & Collaboration – Microsoft 365 administration (Azure AD, Exchange Online, SharePoint, OneDrive, Power Platform).
• Monitoring & Continuity – ERP, POS, ecommerce, and finance systems uptime.
• Documentation & Governance – ITGlue, SharePoint, compliance support.
• Support Coverage & Travel Requirement
• Standby support: Participation in a scheduled standby roster for evenings and weekends.
• Mandatory Saturdays: Two Saturdays per month (8:00am – 2:00pm, onsite) scheduled in advance by the Head of IT.
• Travel: Required to travel to stores and offices within South Africa and neighbouring countries to provide onsite IT support, project implementations, and system upgrades.
• These requirements are part of the role’s standard duties and are not eligible for overtime or additional allowance.   

Skills & Qualifications

• 5+ years in Systems Administration or IT Infrastructure.
• Strong knowledge: Windows Server, Active Directory, Azure AD, VMware/Hyper-V.
• Networking fundamentals (Meraki/HP switches, firewalls, Wi-Fi).
• Veeam backup, endpoint and device support experience.
• Familiarity with SOC/SIEM tools and IT security principles.
• Excellent troubleshooting, documentation, and communication skills.
• Willingness to travel regularly for store/site support.