Talent Acquisition Coordinator (FTC) (10145) at The South African Revenue Service (SARS)

Education and Experience

Minimum Qualification & Experience Required

• Relevant National Diploma / Advanced Certificate (NQF 6) AND 3-4 years' end to end Talent Acquisition experience in a corporate or recruitment agency environment, of which 1-2 years ideally at knowledge worker level.

OR

• Senior Certificate (NQF 4) AND 6 years end to end Talent Acquisition experience in a corporate or recruitment agency environment, of which 1-2 years ideally at knowledge worker level.

Job Outputs:

Process

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, interviews, putting together the integrated weighted outcome, onboarding and issuing employment contracts etc. when required.
• Placement of Job Adverts through internal and external channels.
• Support the team in providing the best candidate experience to successful and non-successful applicants.
• Provide direct sourcing and talent pooling support for the Recruiters; specifically sourcing diverse talent on various social media platform and managing active candidate pools for both permanent and temporary job opportunities.
• Maintain documentation as it relates to recruiting and on-boarding candidates.
• Frequently report on Recruitment and selection progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Assist with the facilitation and roll out of Recruitment related projects and interventions and day to day Recruitment and Selection operations.
• Assist Recruiters with research related to new recruiting tactics, systems, benchmarking, etc.
• Manage the candidate referral process and the loading into Success Factors.
• Compile weekly and monthly reports for management or team as per set Recruitment reporting guidelines.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Effectively plan and schedule own Recruitment activities to continuously improve quality and service delivery in area of specialisation.
• Daily system and Shared Folder updates to support the hiring and on-going maintenance of associate records.
• Respond to associate inquires and requests relating to all recruitment functions.
• Schedule meetings, interviews, Recruitment events etc and maintain the team’s agenda.
• Perform orientations, on boarding and update records with new hires, when needed.
• Produce and submit reports on general Recruitment activities and follow up on HC trends / anomalies, and flag these in the monthly Recruitment reports.
• Track compliance / adherence to Recruitment and Selection Policies and Procedures and escalate issues of non-compliance.
• Administer pre-employment screening fingerprints.
• Participate in shortlisting and interviews with the guidance of Recruitment Partner and HR Business when needed.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Ensure all Recruitment documentation is saved on the shared folder and Success Factors.
• Maintain and conduct weekly internal audit and report on the findings.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Compile weekly and monthly reports for management as per Talent Acquisition reporting guidelines.
• Builds and maintain networks and relationships with business partners to secure necessary resources to achieve objectives.
• Prepare records of recruitment and selection project activities and ensure the timely processing and delivery of required documentation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Scheduling and management of recruitment and selection activities and candidate management SAP Success Factors.
• Quality assures documents or work content to ensure accuracy, correct calculation, validity and completeness of data and information and minimise mistakes.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
• Build and maintain relationships with clients and internal and external stakeholders that promote cross functional process delivery solutions.