Talent Partner TBWA SA at TBWA\ South Africa

KEY ACCOUNTABILITIES & DECISION-MAKING AUTHORITY

Talent Operations Accountability:

• Recruitment Operations & Execution: End-to-end recruitment process execution within strategic framework set by Talent Manager: job posting, candidate screening, interview coordination, offer management, onboarding. Execute recruitment according to defined timelines and quality standards. Manage candidate experience and communication.
• Recruitment Requisition Management: Manage 15-25 active recruitment requisitions across multiple agencies and levels. Track pipeline, manage hiring manager relationships, escalate delays or quality issues to Talent Manager.
• Onboarding Program Delivery: Execute onboarding for new hires: ensure paperwork completion, system access, benefit enrollment, first-week orientation. Coordinate first 90-day integration; gather feedback from new hires and hiring managers on onboarding quality.
• Talent Data & HRIS Management: Maintain accuracy of talent related HRIS data: applicant tracking, recruitment metrics, employee records as they pertain to talent module. Monthly data reconciliation and clean-up. Generate recruitment pipeline reports and hiring metrics.
• Performance Management Support: Administer performance management cycle (if applicable): scheduling, template distribution, deadline management, collation of performance data. Support managers with performance conversation guidance.
• Retention & Engagement Initiatives: Execute engagement and retention programmes designed by Talent Manager: pulse surveys, recognition programmes, engagement events, stay interviews, exit interview coordination. Identify at-risk talent and escalate to manager.
• Talent Review Facilitation: Assist with talent review sessions: coordinate scheduling, prepare materials, document succession planning decisions, maintain talent pipeline documentation.

Learning & Capability Execution Accountability:

• Learning Programme Delivery: Co-deliver or facilitate learning programmes designed by Capability Manager: leadership development workshops, skills academy courses, team training sessions. May co-facilitate or support external facilitators.
• Onboarding Learning Integration: Integrate learning elements into onboarding process: ensure new hires access foundational learning (role-specific skills, culture orientation, system training). Create tailored onboarding plans aligned to role-specific capability needs.
• Microlearning & Just-in-Time Learning: Curate and deliver bitesized learning content in response to immediate capability needs (system training, process updates, compliance training). Use learning platforms to deliver microlearning modules.
• Learning Programme Logistics & Coordination: Coordinate learning programme delivery logistics: scheduling, participant registration, venue/meeting management, materials preparation, participant communication.
• Learning Effectiveness Support: Administer learning programme evaluations (participant feedback, completion tracking). Collect learning transfer evidence (manager observations on participant application of learning). Report learning delivery metrics to Capability Manager.
• Coaching & Mentoring Support: Facilitate connections between mentors and mentees; may provide peer coaching or developmental conversations. Support coaching programme administration.
• Capability Assessment & Development Planning: Support capability assessments during onboarding or performance reviews. Help individuals identify development needs and connect to appropriate learning resources.

Cross-Functional Execution Accountability:

• Employee Experience Coordination: Coordinate with People & Culture team on engagement initiatives and culture activation activities. Help create positive employee touchpoints and communications aligned to Signature EX framework.
• Stakeholder Relationship Management: Build relationships with agency leadership, hiring managers, HR partners, employees, and external recruitment partners. Respond to inquiries; provide HR support at operational level.
• Data & Analytics Support: Compile talent and learning metrics; create reports; assist with data analysis projects commissioned by senior managers. Quality assurance of data inputs.
• Process Improvement & Documentation: Identify process inefficiencies and bottlenecks in talent and learning operations. Suggest improvements; maintain documentation of processes and procedures.

bRequired Experience:

• Minimum 3-5 years in Human Resources, Recruitment, Learning & Development, or related operational HR roles
• Demonstrated experience in recruitment coordination, onboarding, or HR administration
• Experience with HRIS systems and recruitment platforms
• (applicant tracking systems)
• Experience managing multiple concurrent projects/ requisitions with attention to quality and timelines
• South African HR context: Knowledge of South African employment law basics, recruitment regulations, compliance requirements

Preferred Experience:

• Experience in a Collective or holding company structure with multiple operating companies
• Experience with learning programme logistics or training coordination
• Experience in engagement programme execution or employee events coordination
• Advertising industry exposure (creative talent dynamics preferred but not required)
• Experience with multiple recruitment channels and recruitment technology
• Data analysis or basic analytics experience (spreadsheets, reporting)

Required Qualifications:

• High School Diploma/National Senior Certificate (minimum)
• Post-secondary qualification in Human Resources, Business Administration, or related field strongly preferred

Preferred Qualifications:

• Diploma or degree in Human Resources, Business Administration, or related field
• Certification in HR (e.g., SABPP HR Fundamentals) or Recruitment (e.g., Recruitment Certification)
• Certification in Learning & Development fundamentals
• Advanced Microsoft Office proficiency (pivot tables, VLOOKUP, dashboarding)