Team Coordinator (DBN) at BETSoftware

You Bring:

• Minimum of 1-2 years' experience in administration/customer service.
• Minimum of 1-2 years' experience in a Software Development environment.
• Excellent time management and planning skills.
• Excellent verbal and written communication skills.
• Cooperative and communicative attitude with executive staff, managers, and employees.
• Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
• Critical thinking and problem-solving skills essential.
• Willingness to manage multiple tasks at once and adhere to guidelines and deadlines.
• Relevant Business Administration qualification (advantageous).

What You’ll Do:

Administrative management:

• Schedules and attends stand-up meeting for their allocated Teams.
• Prepares meeting minutes and distributes minutes to all relevant Team Members/Managers/ Team Leaders.
• Regular updates made to the Time and Attendance system. It is imperative that all Team Members hours are captured accurately, and the system is kept up-to-date. Ensures that all Team Members’ hours are accurately captured/updated on the Time and Attendance system by monitoring and managing for the team and escalates where necessary.
• Reports extracted from Jarrison should be effectively utilised, to ensure time management of Team Members from start of day to end of day.
• Plans the weekly remote and support roster and ensures that the roster is distributed to the team timeously.
• Maintains planning foresight and the Project Team calendar.
• Plan, document and records knowledge-sharing sessions.
• Ensures all decisions and changes are discussed, then documented and stored accordingly.
• Works with key stakeholders to plan and track the delivery of projects from kick-off to closure.
• Tracks the day-to-day delivery of the projects.
• Handles routine administration queries and admin request received from Team Leaders and be able to resolve these efficiently and effectively.
• Adheres to all administration policies, processes, systems, and procedures in the performance of administrative and other duties.
• Maintains an accurate electronic filing system ensuring that information is kept confidential.
• Operates in a neat, effective, and organised manner.
• Opens and sorts incoming e-mails to delegated department inboxes, according to priority and brings urgent material to the attention of the Team Leader.
• Works closely with the Team Leader to maximise productivity of the team.
• Schedules daily/weekly catch-up sessions with Team Leader to ensure effective communication of Team related assignments.
• Maintains an effective and productive relationship with Team Members.
• Present progress and results of tasks to management and other interested parties in the form of a weekly/monthly report.
• Conduct regular analyses of processes and procedures and making adjustments when necessary.
• Plan and coordinate team building initiatives or events in the team, where necessary.

Behavioral Outputs:

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans, and procedures in order to align with strategic direction of the organisation and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Resourceful and Improving

• Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living the Spirit:

• Embrace a curious mindset and eagerness to explore new technologies, methodology, tools, and techniques and utilise this as an opportunity to develop on growth.
• Maintain open and transparent communication with your team by tracking and reporting on team progress, thus ensuring the team is informed, and aligned.
• Coordinate team activities and projects efficiently and ensuring a smooth workflow.
• Clearly defining the roles and responsibilities of each team member to minimise confusion and overlaps and ensuring everyone understands their specific contributions towards achieving the teams’ goals.
• Openness to different ideas, approaches and viewpoints and willingness to adapt work to align with the teams’ goals and priorities.
• Facilitate meetings and discussions to encourage collaboration and decision-making.