Team Leader Coach: Group Compliance at Discovery Limited

Team Leader Coach: Group Compliance

About The Area
To provide sound advice regarding legislation, regulation, industry standards, codes, guidelines and best practice to the different business units within Discovery Retail Distribution through the application of Compliance Risk Management principles, policies, processes and procedures.

Key Purpose

• To effectively manage a team of Due diligence officers to ensure adherence to advice standard and, agreed SLA’s .

Areas of responsibility may include but not limited to

• Manage a team of due diligence officers
• Develop, coach & motivate a team to excel in performance and service delivery
• Responsible for the performance management of staff
• Ensure that the service levels are maintained
• Identify quality issues and take corrective steps by actioning quality trends
• Drafting reports
• Responsible for resolving escalated calls
• Relationship building with internal and external clients to achieve objectives
• Able to multitask and meet allocated deadlines daily
• Drive results and solutions through the team

Personal Attributes And Skills

• Knowledge of Business Procedures, Rules, Processes and Controls.
• Judgment and decision making
• Conflict management
• Innovative process management
• Client service orientation
• Strong analytical skills and attention to detail

Essential
Education and Experience

• Grade 12
• Recognized compliance qualification
• 3 years monitoring, auditing or quality assurance experience
• Experience in managing a team
• FAIS experience - Advantageous