Team Leader Coach - Talent Pool at Discovery Limited

Key Purpose

To lead, guide and coach staff to excellence in quality and delivery of business objectives

Key Outputs

The successful applicant will be responsible for but not limited to the following broad job functions:

• Ensure Service Level Agreement is maintained
• Staff planning and recruitment of staff
• Monitor incentive and ensure correct payment of incentive
• Generate monthly feedback report and provide feedback to management
• Testing and development of new systems or suggest enhancements to existing systems
• On boarding of new recruits to department
• Managing a team staff and striving towards a highly motivated, performance driven environment.
• Developing, coaching & motivating a team to excel in performance and service delivery
• Responsible for the performance management and disciplinary relations of staff.
• Building and growing the team as well as identifying talent in staff members.
• Developing staff with their current jobs as well as career development.
•  Handling the administrative functions required
• Identifying quality issues and taking corrective steps by actioning quality trends
• Measuring staff member’s performance against required standards.
• Relationship building with internal clients to achieve objectives.
• Relationship building with external partners to achieve objectives.
• Takes a proactive approach
• Able to multitask and meet allocated deadlines daily
• Holding team meetings and communicating essential elements.
• Drive results and solutions through the team - Monitoring the staff's targets/ deadlines.
• Assisting with interviews

Qualifications & Experience

The following are essential criteria for the position:

• Matric
• Experience in dealing with and developing people
• Previous Leadership experience
• Computer knowledge:  MS Office & Excellent Excel skills.
   

The following are advantageous criteria for the position

• Tertiary Qualification in Communications or similar
• Business writing skills
   

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.