Team Leader at Fidelity Services Group

• The above position is vacant at our Cleveland branch. The overall purpose of this position is to assist the Operations Manager within the Cash in Transit division and ensure that Cash in Transit (CIT) operations are conducted according to planned procedures and schedules.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 3 years’ experience in security industry or similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Valid driver’s license is an advantage
• Own transport is advantageous
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• ATM investigations
• Missed loads feedback
• Daily update I r o balancing
• Daily update on SLA checks - alarm testing etc
• Daily updates/ follow ups on both SLA breach and canister breaches
• Tracking of shortages per custodiam
• Scheduling of refreshed training for custodian
• Downloading of all FLM footage and performing spot checks
• ATM equipment checks/report
• Error feedback on all ATM's (SOL/ SPARK/ Capitec)
• Timekeeping on all Nedbank and Capitec Dedicated Vehicles
• All ATM Billing
• Ensuring Takeover swaps/ Balancing is arranged prior to Custodian going to leave
• Ensuring Auditor is assisting when Swaps/ Balances are done for Sol/Lesaka/Capitec/ Spark 

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Quality Assurance
• Planning and organising skills
• Alertness

Deadline:16th March,2026