Job Summary
Provide leadership oversight to execute Fraud Risk Mitigation Strategies providing superior customer experience, elevation of Fraud trends and emerging risks across the Group.
Lead, Engage and inspire a team of high performing risk management professionals. Engage the Fraud Community and drive change to enhance risk mitigation strategies.
Job Description
Accountability: Operations Management (30%)
- Continuously plan the execution of team duties against plan and service level requirements
- Coach team members daily on how to improve their own productivity and use of the bank’s processes and systems.
- Ensure all Absa Fraud Systems are optimally used and suggest enhancements where necessary.
- Verify the quality of daily statistics and confirm correctness according to mandate.
- Manage system problems/incidents logged to ensure speedy feedback and follow up on non-feedback from IT.
- Communicate new fraud trends to team members as well as Business where the trends will impact Fraud losses and business and Fraud Strategy decisions.
- Attend operational/strategy/risk meetings on a regular basis and share information with the team.
- Perform quality assessment and Management Controls on core task performed by team members
Accountability: Leadership (35%)
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
- Provide Team leadership in order to achieve operational excellence through continuous skills gap analysis, people development and coaching activities.
- Provide statistical and performance feedback and coaching on a regular basis to each team member.
- Provide guidance and support to the team and where relevant to solicit the services of HR as well as Learning & Development.
- Align the deployment of the employees according to their skills and competencies in order to deliver the execution of fraud strategies and expected outcomes.
- Develop a high performing team by embedding effective performance management
- processes
- Build and foster relationships with colleagues in order to improve overall effectiveness and Influence high team morale.
- Manage absenteeism according to the Bank standards and procedures.
Accountability: Change Management (10%)
- Manage change whilst maintaining operational efficiencies and effectiveness within your respective department.
- Manage stakeholder expectations
- Provide specialist advice and support in assisting to manage and deliver on business initiatives.
Accountability: Risk and Control (15%)
- Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training
- Complies with all Risk & Control activities within the respective business hubs
- Ensure tracking, monitoring, and publishing of Risk & Control standards
- Coordinate completion of corrective actions to resolve Governance breaches
- Act as sponsor for the area’s Risk Management Control Framework and manage and ensure compliance of the relevant policies as outlined by Governance
- Implement areas identified in the review of audit issue/findings logs and ensure adequate attention is given to closure within the agreed timelines by the accountable incumbent within the team
- Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations
- Complete attestations to testify to the adequacy of controls on request within specific area
- Review and approve Control Risk Assessments (RCA's) prepared in the function
- Accountability: Stakeholder Management (10%)
- Build strong relationships with both internal and external stakeholders.
- Effectively communicate developments within areas of activity to all relevant stakeholders.
- Ensure impeccable and timeous turnaround times.
- Liaise with various business units and subsidiaries to achieve business objectives
- Ensure that all teams within the change environment work closely together to deliver a high level of client service
MINIMUM REQUIREMENTS:
Education and experience required
- Minimum B Degree (NQF 7 equivalence)
- 2 Years Leadership experience.
- 2 Years Fraud Technical experience
Knowledge and skills: (Maximum of 6)
- Coaching skills
- Problem solving
- Interpersonal skills
- Conflict handling
- Communications skills (verbal & written)
Competencies: (Maximum of 8 competencies)
- Deciding and initiating action
- Learning and researching
- Entrepreneurial and commercial thinking
- Relating and networking
- Adapting and responding to change
- Persuading and influencing
- Creating and innovating
- Special work requirements - Shifts
- Most complex decision that can be taken without referral to the manager
- Ability to make independent, sound decisions on complex matters and illuminate liabilities and losses.
- Ability to initiate and execute disciplinary measures where incompetency’s and procedural failures have been identified.
- Business change accountability Where Applicable
- Finance/Resource accountability Where Applicable
Closing Date: 30th, April 2022
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