Team Leader Fraud Solutions (Everyday Banking) - JHB at Absa Group Limited (Absa)

Job Summary

Provide leadership oversight to execute Fraud Risk Mitigation Strategies providing superior customer experience, elevation of Fraud trends and emerging risks across the Group. 
Lead, Engage and inspire a team of high performing risk management professionals. Engage the Fraud Community and drive change to enhance risk mitigation strategies.

Job Description

Accountability:  Operations Management (30%)

• Continuously plan the execution of team duties against plan and service level requirements
• Coach team members daily on how to improve their own productivity and use of the bank’s processes and systems.
• Ensure all Absa Fraud Systems are optimally used and suggest enhancements where necessary.
• Verify the quality of daily statistics and confirm correctness according to mandate.
• Manage system problems/incidents logged to ensure speedy feedback and follow up on non-feedback from IT.
• Communicate new fraud trends to team members as well as Business where the trends will impact Fraud losses and business and Fraud Strategy decisions.
• Attend operational/strategy/risk meetings on a regular basis and share information with the team.
• Perform quality assessment and Management Controls on core task performed by team members

Accountability:  Leadership (35%)

• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies 
• Provide Team leadership in order to achieve operational excellence through continuous skills gap analysis, people development and coaching activities.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Provide guidance and support to the team and where relevant to solicit the services of HR as well as Learning & Development.
• Align the deployment of the employees according to their skills and competencies in order to deliver the execution of fraud strategies and expected outcomes. 
• Develop a high performing team by embedding effective performance management
• processes  
• Build and foster relationships with colleagues in order to improve overall effectiveness and Influence high team morale.
• Manage absenteeism according to the Bank standards and procedures.

Accountability:  Change Management (10%)

• Manage change whilst maintaining operational efficiencies and effectiveness within your respective department.
• Manage stakeholder expectations
•  Provide specialist advice and support in assisting to manage and deliver on business initiatives.

Accountability:  Risk and Control (15%)

• Ensure prevention of loss and be accountable to follow procedures, attend risk control meetings, and, when appropriate, provide any recommended training
• Complies with all Risk & Control activities within the respective business hubs
• Ensure tracking, monitoring, and publishing of Risk & Control standards
• Coordinate completion of corrective actions to resolve Governance breaches
• Act as sponsor for the area’s Risk Management Control Framework and manage and ensure compliance of the relevant policies as outlined by Governance
• Implement areas identified in the review of audit issue/findings logs and ensure adequate attention is given to closure within the agreed timelines by the accountable incumbent within the team
• Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations
• Complete attestations to testify to the adequacy of controls on request within specific area
• Review and approve Control Risk Assessments (RCA's) prepared in the function
• Accountability:  Stakeholder Management (10%)
• Build strong relationships with both internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure impeccable and timeous turnaround times.
• Liaise with various business units and subsidiaries to achieve business objectives
• Ensure that all teams within the change environment work closely together to deliver a high level of client service

MINIMUM REQUIREMENTS:

Education and experience required

• Minimum B Degree (NQF 7 equivalence)
• 2 Years Leadership experience.
• 2 Years Fraud Technical experience

Knowledge and skills: (Maximum of 6) 

• Coaching skills
• Problem solving
• Interpersonal skills
• Conflict handling
• Communications skills (verbal & written)

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Special work requirements - Shifts
• Most complex decision that can be taken without referral to the manager
• Ability to make independent, sound decisions on complex matters and illuminate liabilities and losses.
• Ability to initiate and execute disciplinary measures where incompetency’s and procedural failures have been identified.
• Business change accountability Where Applicable
• Finance/Resource accountability Where Applicable

Closing Date: 30th, April 2022