Team Leader: Value Added Products & Services (VAPS) at Telesure Investment Holdings (TIH)

Introduction
The Team Leader VAPS contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals

Specification

Operational / Technical / Financial Results

• Ensure that business leads are maximised in order to achieve and exceed business targets

Leadership Results

• Ensure the effective development of Sales Consultants to retain talent for Sales and TIH
• Ensure effective skills development of Sales Consultants through appropriate product knowledge and sales skills training

Customer Results

• Ensure client retention through the effective handling and follow through of client queries

Management Results

• Ensure call management through effective consultant availability

Relationship Results

• Effectively build, maintain and manage relationships with service providers and clients

Level Of Education

Requirements

• Essential: Grade 12 (Standard 10) or SAQA Accredited Equivalent*
• Essential: Regulatory Exam 5 passed and FAIS Accredited**
• Desirable: Certificate of Proficiency (COP)

Experience

• 3 years work experience:
• Call centre supervision
• General sales experience

Knowledge Of

• Administration and Sales System
• FAIS Act
• Product knowledge
• Company policies and procedures

Skills

• Interviewing
• Training (incl. facilitation)
• Sales
• People management
• Time management
• PC literacy: AS400, MS Word, Excel, PowerPoint
• Leadership EQ

Closing date: 14/02/2020