Latest Openings at Telesure Investment Holdings (TIH)

Introduction
An exciting opportunity exists for an experienced Short Term Insurance Sales Team Leader to join our Dial Direct business. The successful incumbent will drive and motivate the Dial Direct Short Term Insurance sales team to achieve business strategic and tactical targets.

Specification

• Implement, drive and monitor group strategy and operational efficiency through team members and systems to achieve sales targets and results, these include:
• Service Quality Assurance
• Adherence
• Absenteeism
• Sales Ratios
• Campaign Management (contact-ability, reinstatement ratios and successful collections)
• Email response times
• Ensure consistent customer satisfaction by coaching, monitoring and measuring in order to achieve customer results within the sales team.
• Effectively lead, manage and align the team through the agreed methodologies and framework.
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
• Build and maintain effective relationships (internal and/or external) through networking and connecting.
• Investigate and explore innovative methods in which to lead, optimise and develop team and business through people, systems and processes.
• Responsible for all aspects of staff resourcing, succession planning, management and development ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.
• Deliver and drive the Telesure Service Way through personal effort and through others.

Requirements

• Matric (essential)
• RE & FAIS qualification (essential)
• 2-3 years’ experience managing a short term insurance sales team (essential)
• 3-5 years insurance call center experience (essential)
• Proven sales track record (essential)
• Diploma in Sales/Marketing Management (Advantageous)
• Experience working in AS400 (Advantageous)
• SAQA Accredited Equivalent -It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Closing date: 14/02/2020

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Introduction:

• The Claims Processing Consultant in Auto&General will contribute to the organisational goals by processing already-captured claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.

Specification

• Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.
• Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims.
• Remain up to date current and new product knowledge to enable effective decision making.
• Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
• Ensure regular feedback to services department and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the services department.
• Deliver the Telesure Service Way through personal effort and through others
• Deliver on Treating Customers Fairly principles in alignment with regulatory requirements

Education

Requirements

• Matric / Grade 12/ SAQA Accredited Equivalent*
• Financial Sector Conduct Authority (FSCA) competency requirements**: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable)

Desirable

• Matric / Grade 12/ SAQA Accredited Equivalent* with University Entrance (NQF4)
• Degree/Diploma related to Financial Industry*

Essential

• 1 to 3 years Claims Experience
• At least 2-3 years’ experience in a Customer Service environment

Desirable

• Claims Experience
• Call Centre Experience
• 1 to 3 years Claims experience

Disclaimer

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

Closing date: 17/02/2020

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Introduction

• Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits

Specification

• The Direct Marketing Campaign Manager contributes to the organisational goals by ensuring the effective campaign planning and execution, against set targets and budgets, with a clear focus on acquisition, cross sell and client retention.

Campaign Development and Implementation

• Define, implement and maintain a suitable campaign methodology to ensure efficient campaign execution in line with marketing plans.
• Implement multiple test and control campaigns across the various direct marketing channels with the ability to track and report on learnings.
• Campaign Strategy Management
• Plan and compile marketing plans in line with targets and budgets for direct marketing stakeholders.
• Advise and liaise with key stakeholders (sales managers, account managers etc.) on campaign information, strategy, trend analysis and best practice.
• Accountability for campaign strategies in order to drive long and short term business objectives.
• Campaign Cost Management
• Ensure maximum return on investment from the campaigns for all direct marketing stakeholders.

Requirements
General Education

• Grade 12 (Standard 10) with University Entrance (NQF4)
• A relevant 3 year Business related degree / diploma in Business Management and/or Marketing (Advantageous)

General Experience

• 3 – 5 years Direct Marketing / Account Management experience
• Campaign Management and Execution
• Direct Marketing principles across various Direct Marketing channels
• Project Management / Account Management
• Database Management
• Report Writing

Closing date: 18/02/2020

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Introduction
The Team Leader VAPS contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals

Specification

Operational / Technical / Financial Results

• Ensure that business leads are maximised in order to achieve and exceed business targets

Leadership Results

• Ensure the effective development of Sales Consultants to retain talent for Sales and TIH
• Ensure effective skills development of Sales Consultants through appropriate product knowledge and sales skills training

Customer Results

• Ensure client retention through the effective handling and follow through of client queries

Management Results

• Ensure call management through effective consultant availability

Relationship Results

• Effectively build, maintain and manage relationships with service providers and clients

Level Of Education

Requirements

• Essential: Grade 12 (Standard 10) or SAQA Accredited Equivalent*
• Essential: Regulatory Exam 5 passed and FAIS Accredited**
• Desirable: Certificate of Proficiency (COP)

Experience

• 3 years work experience:
• Call centre supervision
• General sales experience

Knowledge Of

• Administration and Sales System
• FAIS Act
• Product knowledge
• Company policies and procedures

Skills

• Interviewing
• Training (incl. facilitation)
• Sales
• People management
• Time management
• PC literacy: AS400, MS Word, Excel, PowerPoint
• Leadership EQ

Closing date: 14/02/2020

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Introduction
Telesure Investment Holdings (Pty) Ltd (TIH), is the holding company of some of South Africa’s leading financial long and short term insurance providers. Our portfolio includes South Africa’s most loved and recognisable brands such as 1st for Women, Auto & General, Budget, Dial Direct, Virseker and 1Life. Employee Benefits Administration via our Hippo Advisory Services, which includes health insurance, provident fund and group life administration. Hippo is South Africa's first comparison website and compares insurance, other personal finance products, travel, health, money, travel, cars from a range of South African brands. We’re pioneers with a hunger for the best, bringing customer-focused innovation and service excellence to the financial services industry. We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing beyond limits

Specification

• Develop and execute the marketing activities across the different commercial products in both B2C and B2B markets.
• They will be responsible for crafting the message and position of the business insurance products to drive demand in the respective target markets.

Requirements

Marketing

• Oversee a particular area, product or service within the larger marketing strategy.
• Work with marketing, communications, operations and sales to ensure that the products are correctly communicated to the market.
• Brand Strategy and Effectiveness
• Responsible for assisting in establishing and implementing adequate marketing strategies for the commercial and VAPs products, across brands.
• Defining the measures used to determine brand effectiveness and using the results to inform future activities.

Stakeholder Engagement

• Develop stakeholder engagement through identifying stakeholders, finding out their needs/issues/concerns.
• Liaising with all business areas and identifying opportunities for growth in these areas and coordinate with interdepartmental teams to execute marketing and operational plans.

Brand Positioning

• Assist in achieving brand positioning and lead on contributing ideas to brand plans.
• Develop objectives and strategies for campaign implementation.
• Insights and Reporting
• Responsible for analysing campaign outcomes and providing accurate and timeous analysis, reporting and insights to relevant stakeholders.

Product Management

• Monitor all aspects of a product life cycle, including long- and short-term development and marketing.
• Responsible for continuously assessing competitive products in the marketplace and offering suggestions on product enhancements to ensure that products compete successfully in the marketplace
• Continuous Improvement
• Review existing operations in own area of work and implement innovation processes.
• Ensure up to date knowledge of relevant products, systems and procedures.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business planand the organization's strategy, mission and vision; motivate people to achieve local business goals.

Budgeting & Costing

• Manage and track budgets and report on performance to more senior colleagues.

Research

• Carry out a range of research activities.
• Responsible for assisting with research projects related to target markets.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant Marketing degree (Essential);
• Honours/post-graduate qualification (Advantageous)

General Experience

• 3 - 5 years relevant experience in a marketing environment (Essential);
• Campaign management and campaign analysis (Essential);
• B2B Marketing and intermediary/broker experience (Essential);

1 – 3 Years Relevant Experience In Insurance/financial Services (Essential)

• Managerial Experience
• Experience of general supervision of more junior colleagues (Advantageous)