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PPS has more than 200 000 members who enjoy access to a comprehensive suite of financial and healthcare products that are specifically tailored to meet the needs of graduate professionals. PPS is the largest South African company of its kind that still embraces an ethos of mutuality, which means that it exists solely for the benefit of its members. Thus, ...
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Purpose of the Job:
A team manager role, responsible for managing the daily operations of the IT service desk and desktop staff. Accountable to establish and maintain close relationships with various customers and vendors. Responsible to perform Incident, Problem, Request and Change Management according to the ITIL processes as well as address problems beyond the scope of this role. Engaging and managing other service resources from facilities, division or corporate groups, or the corporate service desk in a professional manner to deliver exceptional customer experience.
Key responsibilities:
Formal Qualifications:
Experience:
Skills and Knowledge
Computer Literacy
Interpersonal and Intrapersonal Skills
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