Technical Assistant at University of the Free State

Duties and responsibilities:

• Install, configure, maintain, and upgrade computer hardware, software, and peripheral equipment within the ECLA Lab. 
• Provide technical support during Computer Science and Informatics Literacy (CSIL) practical sessions, tests, and assessments. 
• Diagnose and resolve hardware, software, and network-related issues timeously to minimise disruption to academic activities. 
• Support the setup and maintenance of laboratory environments for teaching, including software imaging, updates, and configuration. 
• Supervise and provide guidance to tutors and students during laboratory sessions to ensure effective use of facilities. 
• Liaise with departmental technical assistants and ICT Services (Information and Communication Technology Services) to ensure alignment with institutional systems, policies, and infrastructure. 
• Install, maintain, and support the CSIL administrative system, ensuring data integrity and functionality. 
• Maintain and support the ECLA (Electronic Computer Literacy Assessment) system, including troubleshooting during assessments. 
• Conduct regular inspections of laboratory equipment and compile weekly status and maintenance reports. 
• Manage and control stock in the ECLA laboratory, including: Asset tracking, Inventory updates, Reporting losses or damages 
• Ensure compliance with institutional IT policies, security protocols, and software licensing requirements. 
• Assist with planning for upgrades, replacements, and procurement of technical equipment.
• Provide user support and basic training to staff and students where required. 

Inherent Job Requirements:

• Grade 12 or national vocational certificate on NQF Level 4.
•  A relevant technical computer and network-related qualification on NQF Level 5.
• Minimum of two (2)  years' relevant experience in IT technical support, preferably within a computer laboratory or academic environment.

Recommendations:

• Knowledge of the ECLA assessment system