Technical Call Centre Agent at Avis Fleet

AVIS Fleet is looking for a dynamic individual to take on the role of Technical Call Centre Agent on two month temp contract.

Job Objective

• Strategic/Financial
• Ensure that the strategic company maintenance profit targets are met or exceeded.

Operational

• Ensure that vehicle downtime targets are achieved.
• Reduce the costs of maintaining vehicles by analysing and evaluating the maintenance request and applying technical and commercial judgement in order to make an appropriate business decisions.
• Ensure that customer calls and queries are answered and resolved within specific contractual relationships.

Stakeholders (internal & external customers, suppliers, shareholders, communities) 

• Ensure that maintenance SLA’s are met in order to promote ongoing customer relationships and repeat business.
• Build and maintain ethical and transparent relationships with suppliers to facilitate negotiation and achieve operational and financial objectives.
• Provide effective and efficient service delivery through transparent, constant and consistent communication with all stakeholders (Suppliers; OEM’s; Sales; Procurement; and Finance).

Qualification

• Formal qualification
• Grade 12 and/or minimum NTC3 (trade test)

On-the-job training / qualifications

• DMS Training
• AS400(FMS)
• Business Overview training                                                  

Skills

• Working with words
• Working with numbers
• Remembering things
• Learning aptitude
• Applying rules
• Discovering rules
• Attentiveness
• Mechanical skills

Experience
Main functional experience 

• 1-3 years in Customer Care/Service Advisory environment
• 1-3 years in workshop environment
• 2/3 years call center experience

Cross-fuctional experience

• Experience working with Procurement, risk, finance and sales

Stakeholder experience

• Experience working with internal and external stakeholders

Specific industrial experience

• Fleet Management Experience 

Please include the following with your application.

• CV
• Copy of identification book (ID)
• Evidence of qualifications

Closing date: 10 January 2020