Technical Consultant at Eiffel Corp (PTY) Ltd

Experience:

• Applicable tertiary qualification in IT
• Technical certifications for cloud technologies; AWS certified preferred.
• A cross-section of the following experience is required:
• 1-3 years of experience in a similar technical application support or technical consulting role.
• 1-3 years of experience implementing and supporting web and mobile applications.
• 1-3 years of experience with cloud technologies such; preference given to AWS.
• Experience leading client facing meetings and technical engagements.
• Experience working within an ITSM / ITIL governed environment.
• Experience with teaching and learning technologies; preference given to Moodle LMS
• Experience with web and application servers: IIS, Apache & Tomcat
• Experience with operating systems: Windows Server & Linux.
• Experience with databases: MySQL, PostgreSQL, SQL Server, Oracle.

Purpose of the position:

• Eiffel Corp sells fantastic technology products to education clients in Africa. To ensure that our clients are successful with these technologies they need to be given great service and support. Technical Consultants are the people at Eiffel Corp who assist our clients through professional services such as hosting, integration, training, and support. Technical Consultants are technology and product experts who help our clients to be successful with the technology and products we sell. They know how to get the most out of the products we specialize in for the benefit of education clients. They are tenacious professionals and strong communicators who go the extra mile to make clients happy.

Responsibilities:

Consulting

• Designing, planning, and delivering high quality technical professional services to customers..

Technical Support

• Assisting clients with escalated technology and product queries.
• Accurate and timely processing of support cases using Eiffel Corp and/or partner support systems.
• Adhering to or exceeding SLAs for products and/or clients they support.

Technology

• Actively maintaining and improving own technology and product expertise

Process and resources

• Actively maintaining and improving Eiffel Corp’s internal processes and resource