Technical Information Editor at ACI Worldwide

JOB DESCRIPTION

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

As a Technical Information Editor, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!

The purpose of this role is:
Review business requirements, product interfaces, and reported issues from internal and external customers to write and edit user assistance. Enhance content with metadata for search engine optimization. Validate content by conducting user research. Deliver content both orally and in writing.

A typical day at ACI for a Technical Information Editor is:

• Gain feature familiarity by reviewing business cases, presentations, functional requirements, user stories, prototypes, mock-ups, product interfaces, and internally and externally reported issues on requested product enhancements and defects. Partner with product, engineering, and UX teams to improve the related user experience, UI text, error messages, and API design.

• Write and edit user assistance in accordance with ACI style standards.

• Validate content through user research projects

• Deliver customer-facing content as embedded help, topic-based files, presentations, and training.

• Enhance content with metadata for search engine optimization.

• Perform other duties as assigned.

• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

• Understand and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to responsibilities.

Knowledge, Skills and Experience required for the job:

• Associate’s degree in English, Technical Communication, or related field, or equivalent experience

• 2+ courses towards user experience certification, or equivalent experience

• 1-3 years’ experience:

  • Translating complex technical information into simple, clear content for end-users

  • Working in a topic-based content management system

• Solid understanding of task analysis, persona development, usability testing, and other user experience design methodologies

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

 Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition 4508)

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ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.