Technical Manager - East London at CBRE Excellerate

Main Purpose/ Objectives of Role

• Responsible for planning, organizing, and directing the activities of the assigned buildings or client premises in the portfolio.
• Oversees service delivery to client, procures services, handles third party service contracts, and directs maintenance procedures.
• Ensures that all buildings, grounds, and equipment are well maintained and in optimal working condition.
• Implements departmental policies and procedures and ensures that all operations are in accordance with established health and safety regulations.
• Ensures that services purchased are of acceptable quality at the least possible cost.
• Keeps Senior Management well informed of area activities and significant problems.
• Trains, directs, and appraises assigned personnel.

Duties and Responsibilities

• Assumes responsibility for the planning, development, and implementation of effective facilities and operations management policies, procedures, and planning for the specific client.
• Assists Senior Management in developing short- and long-term goals and plans. Assists with long term budget projections.
• Executes established operational goals and ensures that corporate wide plans are complemented and supported.
• Assists in developing policies and procedures for Client operations. Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
• Assumes responsibility for the effective facilities and operations management of Client facilities.
• Coordinates and managers third party service providers and vendors with daily interaction.
• Responds to emergency call outs to ensure best possible up time for the client.
• Day to day running and control of:
• Technical facilities and operations
• High level equipment
• All technical equipment, machinery and client facilities.
• Invoice verification for payments on a daily basis within 5 working days after the invoice has moved from admin approval to approve by TM
• Calculates pass through cost to client.
• Conducts periodic inspections of facilities as per the agreed client scope and SLA, assesses problems and needs, and implements improvements in operations as appropriate.
• Coordinates maintenance activities.
• Directs preventive maintenance procedures as appropriate.
• Ensures that client operations are in compliance with established procedures, policies, regulations and codes.
• Assumes responsibility for ensuring the efficient and cost-effective administration of client operations.
• Develops and implement safety directives
• Completes financial forecasting duties, and generates and updates schedules for building expenditures.
• Creates safety awareness and trains staff in Health and Safety when so required or applicable. Completes special projects as assigned.
• Ensures compliance with legal regulations. Completes regular OSH inspections and updates monthly reports as appropriate. Ensures that OSHA requirements are effectively implemented.
• Ensures that facilities operations are cost effective, efficient, and within established budget constraints.
• Researches vendors, contractors, and suppliers to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time.
• Ensures that all maintenance agreements and leases are current.
• Ensures that billing discrepancies are promptly tracked and resolved.
• Assumes responsibility for ensuring professional business relations with the client and all suppliers and vendors.
• Works to develop and maintain productive business relations with vendors, suppliers, contractors, etc.
• Acts as a liaison between the Company and external contacts.
• Ensures effective coordination of external services with Company operations.
• Obtains and conveys information as appropriate.
• Promotes goodwill and a positive image of the Company.
• Assumes responsibility for related duties as required or assigned.
• Ensures that work area is clean, secure, and well maintained

Performance Measures

• Good communication and coordination skills with departments. Assistance is provided as needed.
• Senior Management is appropriately informed of area activities and of any significant problems.
• Operations personnel are well trained, effective, and efficient. Appropriate supervision and assistance are provided.
• Company and client facilities are well maintained and secure and meet the needs of the Company and client.
• Client operations are efficiently and cost effectively administered.
• Current and future client needs are well planned and budgets are established and maintained.
• Effective business relations exist with vendors, contractors, and trade professionals.
• Timeous and accurate administrative duties
• Compliance
• Effective use of company and system systems
• Compliance to established SLA and SOP

Qualifications and Experience
Education / Certification:

• Matric
• Technical qualification Refrigeration/Electrical/Mechanical or HVAC is a requirement
• Additional related maintenance and client management training preferred.

Experience

• Five or more years of related experience, with at least two or more years of supervisory experience.
• Preferably previous practical Refrigeration/HVAC/Electrical experience
• Excellent understanding of client management procedures.
• Knowledge of budgeting, service contracts, and leasing agreements.

Skills / Abilities

• Computer literate
• Maintenance systems
• MS Office (E-mail, Excel, Word)
• CAFM system experience
• Excellent leadership abilities.
• Able to organize, coordinate, and direct team activities.
• Strong problem-solving skills.
• Good communications skills.
• Able to use all related maintenance equipment and computer applications.
• Able to work well in a team environment and under pressure
• Excellent oral and written communications skills
• High level of Accuracy
• Good problem-solving skills
• Approachable, Reliable, Assertive
• Adaptable to change
• Strong time management Accuracy
• Trustworthy
• Must be fluent in English / Afrikaans and a third language (Portuguese) will be of an advantage

Non-negotiable Requirements

• Refrigeration/HVAC/Electrical Qualification and experience
• Must be able to work weekends
• Sober habits
• No Criminal record & clean ITC.
• Driver’s License minimum code EA
• No previous dismissals
• Honesty