Technical Manager at Santam Insurance

About the role

• Santam Broker Services: JHB has an opportunity for the role of Techincal Manager who will be based in Vereeniging  . 

What will you do?

• The Technical Manager provides technical underwriting support for the Relationship Managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.
• The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.

What will make you successful in this role

• Provide technical underwriting expertise and advice for all Classes of Insurance.
• Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
• Balance growth and profit when making decisions by considering the supporting business and regional strategy.
• Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
• Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
• Manage: prepare (exception) complex and high value quotes and policy conversions.
• When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters. 
• Build and maintain effective relationships with key stakeholders.
• Ensure compliance with underwriting guidelines 
• Review new business written

Qualification and Experience

• Grade 12 (Matric Certificate) qualification 
• Higher Certificate in Insurance or equivalent 
• Driver’s licence (requirement)
• FAIS compliance is a business requirement.
• Regulatory Examinations (RE) qualification
• 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor) 

Knowledge and Skills

• Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels) 
• Thorough Personal and Commercial Lines technical, product and wording knowledge
• Working knowledge of Re-Insurance is and Motor Fleet underwriting
• Keen attention to detail
• Negotiation skills 
• Planning and organising - ability to cope with conflicting demands and to prioritise tasks
• Presentation skills
• Excellent inter-personal skills
• Execution and deadline oriented
• Analytical thinking - ability to analyse and apply information and data

Personal Attributes

• Appreciation of insurance and underwriting principles
• Business partnerships
• Commercial and profit driven
• Conceptual thinking 
• Curious about new developments and technologies and application to risk management
• Flexibility
• Good communication skills (verbal and written)
• Hunger for improvement
• Impact & Influence 
• Information seeking
• Innovation - innovative flair or ability to unlock this in business and people
• Solution oriented
• Teamwork and cooperation  
• Tenacious
• Self-Confident

Competencies

• Delivering results and meeting customer expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives