Technical Sales Representative (Water Care) - Port Elizabeth at Omnia (Pty) LTD

Overview

• Responsible in assisting customers to ensure effective performance of the water and wastewater treatment products supplied.
• resolving aggregate customer issues and collate the most commonly raised issues in order to create/develop response strategy.
• Customer needs clarification, consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyse complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Building sustainable relationships with customers, to leverage in growing the Water Care business.

Qualifications

• University Degree (Water Treatment or related qualification).
• Class V Operator Licence

Experience

• Minimum 5 years’ experience (Water treatment chemicals/products/solutions sales or technical services)
• Water and Wastewater Operator Supervisor experience (advantage)
• Class V Operator Licence and Technical Sales (Added advantage)

Duties

• Identify customer problems leveraging your technical know-how in water treatment. Clarify by asking the customer questions and establishing what the customer presumes his/her ideal situation when the problem is resolved. If unsure, note the customer issues and revert to the customer after engaging with a water/effluent treatment/product specialist to ensure a suitable solution/ offering.
• Use the information gathered from the customer to enable the technical support team to assist in developing the solution for the customer.
• Consider the value-added solutions/offering when giving a customer an offer. i.e., giving less priority to traded solutions.
• Leverage the company’s intellectual property/trade secrets for margin/value extraction on customer offerings.
• Always priorities the specialty solutions, i.e, not commoditised solutions, when giving the customers offers to ensure business competitiveness and sustainability.
• Compile the budget (volumes, sales and gross profit and the margins) opposite the business strategy. Device activities that will enable meeting the budget.
• Develop a sales strategy that will ensure budget targets are met (volume, sales, gross profit and margins).
• Ensure a steady pipeline of business development opportunities are closed off.

Job Competencies

Core Behavioural Competencies

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Ability to learn and explore more technologies developments and solution in water and wastewater treatment to resolve customer problems.
• Ability to understand customer problem and engage other team members or specialist in resolving them