Epson enables people worldwide to make, share and capture creativity and bring it to life. Epson technologies open the door to limitless opportunities in visual communications, robotics, sensing, and business and commercial digital imaging. As a global innovator Epson applies its cutting-edge technologies in markets including sports, fashion, augmented reali...
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The Technical Sales Specialist is responsible for providing high-level technical sales expertise to the local sales teams, customers and channel partners. Understands the customer requirements to align and put them in scope with Epson’s product portfolio to provide solutions meeting and exceeding customer needs. Feeding back the market needs/trends to the business for future product development cycle.
What you will do:
Engage and build relationships with customers, channel partners and their technical representatives early in the sales cycle and throughout the sales process to understand their business needs and solution objectives.
Develop an understanding of customer requirements and formulate a product/system proposal based on the company’s sales strategy and product potential. Delivering more value to the customers at better margins through optimally defined solutions.
Manage the technical discussion / negotiation process with the customer and any linked external service provider.
Work with Central BU to execute strategy and feedback market information for future product planning,
RFI/RFP/Tender contribution/input
Manage customization and integration projects as required
Manage Beta tests prior to launch with selected customers and resellers
Provide 2nd line troubleshooting to customers and channel partners.
Provide an in-depth understanding of new products, software and drivers for the purpose of supporting customers
Provide Technical Support expertise and demonstrate equipment at sales exhibitions and events.
Support local sales team, customers and channel partners with product information and updates in line with launch and product life cycle
Manage the demo inventory for demo/seeding; support demos and exhibitions.
What we ask for:
Computer Science graduate/Technical Support Engineer background
Technical product/market experience gained in a similar industry
Numerate, analytical and logical approach to problem solving
Use of innovative approach to optimize reports and analysis
Understanding of Project Management processes
Fluent in written and spoken English
Excellent ability to communicate on technical and commercial level (verbal & written)
Ability to work in a matrix structure
Technical Skills:
Computer literate with knowledge of MS-Windows, Networking, MS-Office, 3rd Party driver/software
Good knowledge of Operating Systems (including mobile)
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