Technical Service Manager at Fidelity Services Group

Duties & Responsibilities:

• Accountability for the maintenance schedules required to ensure security systems in full working order.
• Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
• Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
• Assist sales representatives with technical design and solutions when required.
• General staff and administration functions in the Regional Branch relating to stock, subcontractors, invoicing and overhead costs management.
• Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
• Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
• Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
• Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
• Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
• Scheduling and planning of resources for productivity with technical coordinators.

Minimum qualifications and experience:

• Matric and Code 08 driver’s license.
• Management certification (MDP or similar)
• PC literacy courses (MS Office) or certifications.
• PSIRA registered
• Electronic Security Equipment k in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy)

Skills and Attributes:

• Customer focussed
• Values driven
• 5 – 10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
• Financial Acumen and
• Hands-on, technical and operational ability
• Strong written and verbal communication skills
• Ability to communicate at all levels
• Be able to work under extreme pressure with flexible hours
• Accountability
• Balances Immediate and Long-Term Priorities
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)