Available Roles at Fidelity Services Group

Minimum Requirements:

• Minimum Matric Certificate and /or relevant post Matric qualifications.
• Some knowledge of the full function of debtors, credit control and reconciliation are essential.
• SAP knowledge would be an advantage.
• Proficiency in MS Word/Excel/PowerPoint is essential.
• Accuracy and high methodical working methods are required.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Previous experience in the security environment would be an advantage.

Key Performance Areas: (not totally inclusive):

• Receiving instructions via sales orders, memos and e-mails, to load and bill new contracts for branches (assisting where applicable and necessary).
• Processing billing / credit notes related to services provided within the group.
• Generating, printing, and distributing posting sheets for the branches.
• Ensuring that monthly invoicing and credits are correct and all revenue for a month is loaded on time.
• Doing month end reports for the branches and distributing the final reports to top management.
• Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
• Doing all amendments, increases and terminations on existing contracts
• Processing and capturing of orders on the system
• Assisting Credit Controllers
• Processing credit notes
• Printing posting lists
• Assisting with queries relating to the Billing Department
• Printing invoices

go to method of application »

Key Performance Areas

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
• Auditing and verifying the access registers on a daily basis and generating exception reports
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly
• Submitting relevant monthly reports to the Client and Management
• Managing business budget at operational level

Skills required:

• Matric certificate and should be Psira Grade A registered and accredited
• At least 5 years’ experience in security supervising
• Experience in Quality Management System
• NOSA\ISO Safety training
• Must be firearm trained with a clean criminal record
• Must have firearm competency
• Should have full knowledge and understanding of the Firearm Act
• Previous staff supervising experience is required
• Computer literacy 
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
• Incumbents should be prepared to work shifts and do site visits after hours
• Code 8 Drivers licence

go to method of application »

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• People management experience.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• Must be firearm trained for Business Purpose
• No criminal record
• Applicants to reside in Ladysmith 

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.

go to method of application »

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Job Specification:

• Prepare for fleet departures
• Monitoring of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day  
• Maintaining all documentation and administration duties
• Constant communication with Branch Management 
• CCTV monitoring
• Ensure security and basic access control
• Basic client liaison

go to method of application »

inimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

go to method of application »

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

go to method of application »

Minimum Requirements

• Matric certificate
• Psira Grade A registration and accreditation.
• At least 3 years’ warehouse experience.
• At least 5 years’ Management experience.
• At least 5 years Security Management experience
• Working knowledge of ISO 9001:2000 Quality Management and its requirements.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• No Criminal Record.
• Must reside in the East Rand/Heidelberg/Nigel area.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Managing the response and investigation of serious incidents such as theft from premises, vehicle theft, armed robberies, breaking and entering etc.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Fidelity Management and client..
• Assisting the Fidelity Operations Management and Client in special events, adhoc requests and any and all investigations.
• Dealing with all required administration matters.
• Ensuring that all shifts are covered on a daily basis.

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills.

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

go to method of application »

Minimum Qualifications and Experience:

• 3-5 years’ experience in Financial Accounting & Management Reporting
• 3 years’ experience in SAP FI, CO, MM, FA, SD, PS, CS, PA, DMS, Archiving
• Develop, monitor and review departmental accounting procedures and processes
• Bachelor's degree in Accounting, Finance, or related field; CPA or equivalent certification preferred.
• Proven experience in financial accounting, preferably in a relevant industry.
• Strong knowledge of accounting principles, regulations, and financial reporting standards.
• Excellent attention to detail and accuracy in financial reporting.
• Analytical and problem-solving skills.
• Proficiency in accounting software within the SAP environment
• Suitably proficient up to advanced level in Microsoft Excel.
• Ability to manage multiple tasks and deadlines effectively.
• Strong communication and interpersonal abilities.
• Integrity and ethical behavior in financial management.
• Adaptability and willingness to learn and grow in the role
• Strong MS Office suite computer skills, including but not limited to MS Word, Power Point and Outlook.
• Proven track record of project management processes.
• Clear criminal record.
• Own reliable vehicle.

 Main Duties:

Manage Sap support by:

• Providing support to 600 SAP users across the Fidelity Services Group while adhering to best practice and conforming to Group policies and procedures.
• Applying in depth knowledge of the various SAP modules to achieve effective support.
• Supporting and assisting users who encounter difficulty completing accounting processes on SAP due to process failures or configuration differences.
• Supporting / assisting / advising SAP users with reporting issues.
• Delivering timeous support while continuously assessing priorities to ensure support of most critical issues, being mindful of relevance and service to clients.
• Mass updates of data and master data, as required.
• Support for non-SAP functions as required e.g. banking platforms.
• User training also forms part of SAP support in some cases.

Manage SAP system support by:

• Identification of any shortcomings in existing processes and reporting – devise and propose improvements to senior management.
• Agreeing on process enhancements with Group CFO’s. Define, configure & deploy - write and distribute relevant user instructions.
• Frequent monitoring and reviews of User activities in SAP, using observations as training opportunities.
• Weekly monitoring of SAP licenses in use and delimiting inactive or terminated users per agreed policy
• Monitor & maintain scheduled housekeeping jobs in SAP, daily, weekly, monthly, annual.
• Maintain / update business structures in SAP – Company, Business Area, Profit Centre, Cost center.
• Monitor system integrations for integrity and period cut-offs synchronised with SAP. Ensure support staff in Business are trained to minimum standards for daily self-support.
• In depth knowledge and support for GreenLine GL reconciliation system.

SAP system development

• Collaborate with senior financial managers and CFO’s to define, develop and deploy new/changed SAP processes and reporting functions, as identified by Business.
• When need for third party management systems is identified, conduct workshops with senior financial managers and CFO’s - define expected outcomes and integration details.
• Manage the project – meet with 3rd party supplier, SAP external consultants, middleware consultants, Group IT, and Business – agree detailed plans, responsibilities and delivery timelines.
• Manage testing, UAT, and deployment to Production.
• Provide training where required

SAP service contract and consultants

• Effectively communicate with NTT SAP consultants to ensure correct solutions are deployed.
• Raise service calls with NTT where in-house SAP support is not permitted to make changes due to governance issues, or where certified SAP specialist skills are required.
• Control costs by requesting only essential service.
• Monitor and manage usage of agreed bucket hours billed by NTT SAP consultants.
• Check & sign off on NTT monthly billing invoices.
• Hold monthly SAP service delivery meetings with NTT and interact with SAP consultants.
• Project costs – ensure quoted hours are understood and are fair.

General and SAP Governance

• Provisioning of SAP user licences.
• Vet and provision new SAP user licences as approved by financial managers.
• Ensure access to transactions and roles is limited to those required to perform job function.
• Minimise segregation of duty transgressions and mitigate where possible.
• Minimise risk of fraud by judicious granting of access to users.
• Carry out password re-setting as per Group IT policy.
• Maintain / update master data across Group – Chart of accounts and settings.
• Maintain GL Field Status settings to ensure acceptable / obligatory data capture.
• Annual preparation of SAP calendars to govern all cut-offs regulating multiple monthly process and reporting deadlines.
• Liaise with IT auditors and appointed external SAP consultants.
• Attend to audit findings regarding critical transactions to be excluded from Business users.
• Manage the succession planning process within area of responsibility.

Competencies required

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Time focused based on project deadlines and milestones

go to method of application »

Main Job Purpose:

• To provide efficient and effective finance business support to the Kwa Zulu Natal & Eastern Cape Guarding Division, by planning, organising, leading and controlling activities which ensure, the timely and accurate financial reporting, budget development and control, proactive business case and cost saving model development and monitoring , effective cash flow management, sound internal controls, governance and regulatory compliance.

Minimum Requirements:

• Grade 12 or Matric Certificate.
• Valid, unendorsed motor vehicle license.
• Clear Criminal Record.
• Must be fully computer literate on SAP/ Similar ERP System and MS Office suite (advanced user).
• Must have own reliable transport.
• CIMA Member (equivalent).

And/ Or

• CA (SA) (equivalent);

And/ Or

• B Com Honours
• Minimum 3-5 post articles (preference will be awarded to candidates with Services/Logistics/Transport Industry experience);
• Willingness to travel and be away from the appointed place of work.

Jobs Objectives

• Prepare and maintain regular financial planning reports.
• Monthly profit and loss forecast by division; (vs. budget).
• Complete analysis of financial results.
• Business Partner to the Operational Executives & CFO.
• Develop and execute analysis on business cases and models,
• Assist in the development of financial planning and analysis exercises/reports.
• Coordinate the development and monitoring of budgets.
• Develop financial business plans and forecasts.
• Develop, implement and monitor cost saving models and initiatives.
• Ensure debtors collections are maximised and DSO is within target.
• Oversee the accounting and support services departments.
• Ensure maintenance of appropriate internal controls and financial procedures.
• Ensure timeliness, accuracy, and usefulness of financial and management reporting.
• Ensure legal and regulatory compliance regarding all financial functions.
• Enhance and implement financial and accounting systems, processes, tools and control systems.
• Develop and manage finance and admin staff.
• Support and Lead Adhoc projects – related to the Business Intelligence, Automation and Artificial Intelligence implementation within the guarding finance space

Other personality attributes:

• Self-starter, resilient character.
• Hands on approach.
• Commercially and financially focused.
• Cohesive and systemic thinker.
• Attention to detail and accuracy.
• Demanding and strong manager with very high standards and proven leadership qualities.
• Creative problem solver.
• Confident communicator, strong in both verbal and written communications.
• Ability to influence (up and down).
• Ability to effectively business partner with cross functional departments, and other stakeholders of the business.
• Entrepreneurial streak.
• Team player.

go to method of application »

Minimum qualification and experience:

• Suitable Qualification (Logistics/Supply Chain Management)
• 3 to 5 years of Inventory Management
• Excellent working knowledge of EXCEL
• SAP experience an advantage or experience on other Inventory systems

Main duties & responsibilities:

• Develop and maintain inputs to computerised inventory system – ensure all items received and dispatched are accurately captured within regional deadlines.
• Implement a check process in terms of outstanding purchase orders – receiving of physical items and services as well as system receipting (for stock and non-stock items).
• Coordinate liquidation and transfer of stock to reflect cost, age and demand.
• Ensure internal control procedures are adhered to through documentation audits.
• Ensure all items dispatched and received are captured timeously in line with the regional deadlines.
• Manage cycle count requirements.
• Ensure that internal and external customer service and lead time are achieved within existing financial constraints in order to meet marketing and financial objectives.
• Ensure requisitions are from approved vendor, product, price lists and agreements
• Monitor quality of products from suppliers
• Ensure that suppliers adhere to lead time for delivery of orders
• Liaise with the Head Office procurement department and support them with information needs
• Manage the physical and system receipting and issuing of stock on a daily basis as per the service/installation job schedule requirements.
• Manage the stock ratio of stores in line with budget on a minimum / maximum stock level.
• Ensure strict access control to the stores area.
• Organise inventory storage to optimize operational efficiency and storage space utilisation.
• Implement a check process on all goods entering the stores area in terms of quality / data sheets are correctly labelled.
• Coordinate and manage the monthly stock take process.
• Coordinate and manage the Demand Planning process relating to imported product
• Leads and Manages team of professionals to accomplish inventory and L&D objectives for the Enterprise, across multiple facilities and locations.
• Responsible for the ongoing training and development needs of staff under your control.
• Set up and attend training sessions / demo’s at regular intervals with suppliers to understand products on the Approved list.
• Ensure store man, stores assistants and stores administrators meet monthly deadlines.

KPI’s

• Inventory holding values
• Stock turn days
• Obsolescence %
• Open purchase order
• Stock variances – investigate, follow up and prepare variance report with full explanations

go to method of application »

Job Overview:

• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution. The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients;
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion;
• Securing profitable new business;
• Attending to potential clients in different areas of responsibility;
• Addressing and resolving client's queries promptly and satisfactorily;
• Physically conducting site surveys for all security requirements;
• Personally designing and costing the complete solution offering;
• Preparing and presenting complex proposals;
• Ensuring that quotations are submitted timeously to clients;
• Building and maintaining professional relationships with clients;
• Planning, budgeting, coordinating and attending to client's requirements;
• Assisting with marketing related issues;
• Compiling and submitting weekly and monthly management reports;
• Acquiring thorough in-depth trade and competitor knowledge;
• To ensure that all contracts and quotations are completed accurately and in full, with necessary; drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items;
• Ensure only approved equipment in accordance with company policies are sold;
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market.

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate – Powerpoint, Word, Excel, Outlook
• Excellent telephone skills
• Adaptability
• Accountability
• Self-Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Solution Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade C (Company Requirement)

go to method of application »

Duties & Responsibilities:

• Accountability for the maintenance schedules required to ensure security systems in full working order.
• Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
• Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
• Assist sales representatives with technical design and solutions when required.
• General staff and administration functions in the Regional Branch relating to stock, subcontractors, invoicing and overhead costs management.
• Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
• Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
• Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
• Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
• Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
• Scheduling and planning of resources for productivity with technical coordinators.

Minimum qualifications and experience:

• Matric and Code 08 driver’s license.
• Management certification (MDP or similar)
• PC literacy courses (MS Office) or certifications.
• PSIRA registered
• Electronic Security Equipment k in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy)

Skills and Attributes:

• Customer focussed
• Values driven
• 5 – 10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
• Financial Acumen and
• Hands-on, technical and operational ability
• Strong written and verbal communication skills
• Ability to communicate at all levels
• Be able to work under extreme pressure with flexible hours
• Accountability
• Balances Immediate and Long-Term Priorities
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)