Technical Services Manager (Autoparts) at Boikago Group

Key Responsibilities:

• Manage the Service Repair, Warranty and Parts Business at truck Dealerships
• Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
• Investigate and report all product quality issues to HML
• Launch and Manage Service and Recall Campaigns
• Liaise closely the production plant on quality issues
• Diagnostic Explorer support
• Gather and analyze product problem information and data and submit reports as well as PFR`s (Product Feedback Reports).
• Manage the policy budget provided for out of warranty on known technical problems
• Ensure that the budget is adhered
• Maintain job related administration functions and
• Will be required to travel and sometimes at short

Minimum experience & qualifications required

• NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
• Automotive Trade Test Diploma (Technical Diploma) – Qualified Diesel Technician.
• Code EC (14) driver’s license
• Experience in Franchised Truck Motor Workshop Management
• Vehicle repairs experience – 5 years
• Head Office experience in dealership management – 5 years
• Warranty repair support/approval – 5 years
• In-depth Root cause analysis – 5 years
• Warranty and Quality management with OEM/Plant/dealership – 5 years
• Fully computer literate including literacy Lotus Notes, MS Office and
• Report writing skills are a

Behavioural skills required

• Technical knowledge and skills
• Planning and organizing
• Information monitoring
• Customer focus and service orientation
• Self-management
• Financial management and control