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  • Posted: May 19, 2023
    Deadline: Not specified
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  • Boikago Group is a specialized Human Capital and Recruitment consultancy offering a thorough, discreet and above all professional recruitment service to companies and individuals throughout Africa. Our focus is Engineering, Information & Communications Technology and Commercial sectors from young professionals to Executive Management vacancies, Our ai...
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    Technical Services Manager (Autoparts)

    Key Responsibilities:

    • Manage the Service Repair, Warranty and Parts Business at truck Dealerships
    • Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
    • Investigate and report all product quality issues to HML
    • Launch and Manage Service and Recall Campaigns
    • Liaise closely the production plant on quality issues
    • Diagnostic Explorer support
    • Gather and analyze product problem information and data and submit reports as well as PFR`s (Product Feedback Reports).
    • Manage the policy budget provided for out of warranty on known technical problems
    • Ensure that the budget is adhered
    • Maintain job related administration functions and
    • Will be required to travel and sometimes at short

    Minimum experience & qualifications required

    • NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
    • Automotive Trade Test Diploma (Technical Diploma) – Qualified Diesel Technician.
    • Code EC (14) driver’s license
    • Experience in Franchised Truck Motor Workshop Management
    • Vehicle repairs experience – 5 years
    • Head Office experience in dealership management – 5 years
    • Warranty repair support/approval – 5 years
    • In-depth Root cause analysis – 5 years
    • Warranty and Quality management with OEM/Plant/dealership – 5 years
    • Fully computer literate including literacy Lotus Notes, MS Office and
    • Report writing skills are a

    Behavioural skills required

    • Technical knowledge and skills
    • Planning and organizing
    • Information monitoring
    • Customer focus and service orientation
    • Self-management
    • Financial management and control

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Boikago Group on boikagogroup.simplify.hr to apply

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