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  • Posted: Mar 15, 2021
    Deadline: Not specified
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    Electrum works with great organisations to find a better way to transact. Major retailers, banks, and MNOs rely on our cloud-based transaction hub to process consumer transactions, including for purchasing digital goods and services, initiating money transfers, and accepting alternative payments. Our back-office tools fulfil the reconciliation and settlement...
    Read more about this company

     

    Technical Writer

    Your role:

    • Create and maintain content that effectively promotes a better technical understanding of Electrum’s products. This includes user guides, tutorials, reference materials, how-to guides, user interface text, release notes, and process documentation.
    • Curate content repositories and ensure that the information is up to date and accessible.
    • Perform audience analysis to understand the appropriate level at which to deliver content.
    • Engage with Electrum staff and subject matter experts to understand key technical concepts and translate these into an accessible format for the relevant audience.
    • Determine the most appropriate mix of written and visual content to deliver clear and concise messaging.
    • Apply and contribute to the evolution of the Electrum style guides.
    • Apply usability best practices with an awareness of translation and inclusivity pitfalls
    • Be familiar with single-sourcing and content reuse

    Requirements

    • University degree (or equivalent) in a scientific, engineering, or information systems field.
    • At least 2 years of experience creating technical content, or a postgraduate degree in a technical field.
    • Formal technical writing training will be advantageous.
    • Demonstrated ability to convey complex technical content in a clear and accessible style.
    • Exceptional English writing skills.
    • Keen attention to detail.
    • Quick to understand technical concepts.
    • Experience with multimedia content creation tools (text, diagrams, animations, video).
    • Good working knowledge of one or more content management systems.

    Benefits

    • Excellent working environment with a strong emphasis on good work/life balance
    • Career growth opportunities within a fast growing company
    • Access to internal training across company activities
    • Access to external training opportunities in payments and the business environment
    • Home office support including internet, computer hardware etc
    • Participation and contribution to the company strategic planning process
    • High level of autonomy with a discretionary budget to spend as you see fit
    • Excellent but compulsory life and income protection insurance, you can choose your own medical aid
    • Generous leave policy with extra leave over the festive season
    • On site gym, bike parking, showers and towel service
    • Family style cooked lunches, snacks and great coffee
       

    Method of Application

    Interested and qualified? Go to Electrum on apply.workable.com to apply

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