Electrum works with great organisations to find a better way to transact. Major retailers, banks, and MNOs rely on our cloud-based transaction hub to process consumer transactions, including for purchasing digital goods and services, initiating money transfers, and accepting alternative payments. Our back-office tools fulfil the reconciliation and settlement...
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Create and maintain content that effectively promotes a better technical understanding of Electrum’s products. This includes user guides, tutorials, reference materials, how-to guides, user interface text, release notes, and process documentation.
Curate content repositories and ensure that the information is up to date and accessible.
Perform audience analysis to understand the appropriate level at which to deliver content.
Engage with Electrum staff and subject matter experts to understand key technical concepts and translate these into an accessible format for the relevant audience.
Determine the most appropriate mix of written and visual content to deliver clear and concise messaging.
Apply and contribute to the evolution of the Electrum style guides.
Apply usability best practices with an awareness of translation and inclusivity pitfalls
Be familiar with single-sourcing and content reuse
Requirements
University degree (or equivalent) in a scientific, engineering, or information systems field.
At least 2 years of experience creating technical content, or a postgraduate degree in a technical field.
Formal technical writing training will be advantageous.
Demonstrated ability to convey complex technical content in a clear and accessible style.
Exceptional English writing skills.
Keen attention to detail.
Quick to understand technical concepts.
Experience with multimedia content creation tools (text, diagrams, animations, video).
Good working knowledge of one or more content management systems.
Benefits
Excellent working environment with a strong emphasis on good work/life balance
Career growth opportunities within a fast growing company
Access to internal training across company activities
Access to external training opportunities in payments and the business environment
Home office support including internet, computer hardware etc
Participation and contribution to the company strategic planning process
High level of autonomy with a discretionary budget to spend as you see fit
Excellent but compulsory life and income protection insurance, you can choose your own medical aid
Generous leave policy with extra leave over the festive season
On site gym, bike parking, showers and towel service
Family style cooked lunches, snacks and great coffee
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