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Electrum works with great organisations to find a better way to transact. Major retailers, banks, and MNOs rely on our cloud-based transaction hub to process consumer transactions, including for purchasing digital goods and services, initiating money transfers, and accepting alternative payments. Our back-office tools fulfil the reconciliation and settlement...
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What you’ll do
Working with our sales team you will lead the technical sale with our prospects and customers to understand their current transaction landscape and determine their wants, needs and goals. Utilising your balanced mix of technical and business skills you will work with multiple buyer personas across the customer enterprise, often helping to inform their strategic direction. Your understanding of software design and business processes will help you define a solution, and model the financial business case, to meet their needs. You will manage or actively participate in the activities that take place during solution ideation, solution design, and solution implementation, generating proposals that resolve pain-points and detail how the application will look, what the modules will be, and how they interact with each other. You will also define how the solution will scale for the future and how it will be maintained, while highlighting the benefits and risks. You will respond to RFIs, RFPs and design demos or proof of concepts to help our customer or prospect better understand the technical benefits of partnering with Electrum. Using your strong communication skills you will explain the solution in a language that the buyer will understand, selling the efficiencies of Electrum’s APIs over customised connections. You will gather market intelligence and better understand customer needs so that you are able to educate the go to market team and recommend new products, or enhancements, for an improved market fit.
Requirements
- Analytical thinking and problem-solving skills
- Technically creative and open-minded
- Ability to communicate and troubleshoot the complexities of technical solutions
- Excellent oral and written communication and presentation design skills
- Project management skills
- High attention to detail
- Effective interpersonal and leadership skills and be able to work independently
- A degree in Computer Science or Software Engineering
- Minimum of 3 years of experience in software engineering and design architecture
- Experience working with and analyzing computer hardware and software
- An understanding of software product management and business analysis techniques and processes
- Proficiency with mission critical applications in a secure cloud environment
- Experience in developing or supporting transaction processing software, such as payments will give you an advantage
Benefits
Electrum is an exciting business to business software company that is growing at an exponential rate. We build cloud-based transaction processing software for digital goods and services, money transfer, payments and the back-office tools to reconcile the transactions. We deliver these solutions through a SaaS model. Our customers include South Africa's biggest household names in banking, retailing and telecommunications. We are looking for you to help us extend our reach. We hire extremely smart people and offer great opportunities for personal growth and career progression. You will be joining a dynamic, highly skilled and delivery focused team. Our work environment is relaxed yet results-driven. Added benefits include flexible working hours, 20 leave days, new MacBook Pro, bursary programmes, participation in bonus schemes, cool invested colleagues, a trendy office space with a rec room filled with foosball, table tennis, fatsaks to power nap on. We also supply free healthy cooked lunch and a stocked kitchen for mid-day nibbles, onsite gym and shower facilities, and regular social events (games, hikes, holidays and dinners).
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Job Overview
You will implement the best customer success processes to delight customers and limit churn with an emphasis on improving monthly revenues and helping customers attain maximum return on investment - their success is your success. You will also share your customer insights for what customers really want with the marketing, sales and product teams to enhance messaging, offer solution benefits and drive customer value. Most of your day will be spent communicating with customers to ensure that they are well informed about the current state of their business, that any outages are well communicated and ensuring issues are resolved timeously and escalated appropriately. You will be responsible for seeking out cross-sell and up-sell opportunities that are aligned to their business goals and suggest improvements to increase customer satisfaction. You will be measured through successful customer satisfaction scores, high net promoter scores, customer retention based on monthly revenues and frequency of customer engagements, all of which you will consistently report on. You will join the marketing and sales team and work closely with the product, professional services and technical support teams.
What you’ll do
- Be Electrum’s cheerleader and create loyal customers
- Be the voice of the customer to Electrum
- Guide new customers through onboarding
- Improve customer lifetime value
- Attend and lead operational meetings with the client
- Generate, distribute and explain reports, where necessary, to the client
- Requirements
- 3 -5 years of customer success management experience
- A proven track record handling a number of customers simultaneously
- University degree would be advantageous
- Strong drive for results
- Knowledge of customer success processes
- Proactive, strong communicator with great teamwork
- Integrity, including executing on your promises and paying attention to detail
- Empathy, going the extra mile for your customers while balancing the interests of Electrum
- Ability to position technical solutions in a business context
Benefits
- Excellent working environment with a strong emphasis on good work/life balance
- Career growth opportunities within a fast growing company
- Access to internal training across company activities
- Access to external training opportunities in payments and the business environment
- Home office support including internet, computer hardware etc
- Participation and contribution to the company strategic planning process
- High level of autonomy with a discretionary budget to spend as you see fit
- Excellent but compulsory life and income protection insurance, you can choose your own medical aid
- Generous leave policy with extra leave over the festive season
- On site gym, bike parking, showers and towel service
- Family style cooked lunches, snacks and great coffee
Why Electrum?
Electrum is an exciting business to business software company that is growing at an exponential rate. We build cloud-based transaction processing software for digital goods and services, money transfer, payments and the back-office tools to reconcile the transactions. We deliver these solutions through a SaaS model. Our customers include South Africa's biggest household names in banking, retailing and telecommunications. We are looking for you to help us extend our reach. We hire extremely smart people and offer great opportunities for personal growth and career progression. You will be joining a dynamic, highly skilled and delivery focused team. Our work environment is relaxed yet results-driven. Added benefits include 25 leave days, new MacBook Pro, bursary programmes, participation in bonus schemes, cool invested colleagues, a trendy office space, free healthy cooked lunch, regular social events and flexible working hours.
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What you’ll do
You’ll work as an Intermediate Software Developer at Electrum. You’ll be required to:
- design, develop and architect Electrum payments software solutions
- work closely with Electrum customers, at a business and a technical level
- lead customer projects
- mentor & provide technical leadership to junior team members
- be involved in the Graduate and Internship programs
- Our technology landscape includes: Java, MySQL, InnoDB, Git, Maven, Circle CI, Python, Bash, Ansible, JavaScript, Node.js, React, SOAP, REST, AWS.
Requirements
- University Degree in Computer Science, Mathematics or Engineering
- Excellent Object-Oriented Analysis, Design and Development skills
- 3+ years experience as a Java developer
- Experience developing SAAS products
- Full-stack experience
- Java (3+ years)
- JavaScript with React (1+ years)
Benefits
- Team beach getaways
- World class payments training
- Macbook Pro
- Highly competitive games of table tennis
- Showers and Towel Service
- Generous leave policy
- Tons of career growth opportunities
- Family style cooked lunches
- Great coffee
- Friday beer on tap
- Company gym
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Job Description
We’re currently looking for a new recruiter with a can-do attitude that can handle working in a fast-paced environment to keep up with Electrum’s rapid growth. The ideal candidate would not only have a black belt in multi-tasking but also be able to prioritise, be comfortable to work with multiple different teams and work well under pressure to deliver results.
Requirements
- Recruitment administration
- Develop and update job descriptions and job specifications
- Work with the marketing team to prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
- Source and recruit candidates
- Screen candidates resume
- Onboard new employees in order to become fully integrated
- Monitor and apply HR recruiting best practices
- Act as a point of contact and build influential candidate relationships during the selection process
- Promote company’s reputation as “best place to work"
- University degree/Diploma
- 1 + years IT recruitment experience (strong IT knowledge is essential)
- Proven track record of achieving monthly recruitment targets
- Excellent communication and interpersonal skills
Benefits
- Team beach getaways
- World class payments training
- Macbook Pro
- Highly competitive games of table tennis
- Showers and Towel Service
- Generous leave policy
- Tons of career growth opportunities
- Family style cooked lunches
- Great coffee
- Friday beer on tap
- Company gym
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Where you'll fit in at Electrum:
- Electrum is an exciting B2B software company that is growing at an exponential rate. Our customers include some of South Africa's biggest household names, and we are looking for you to help us extend our reach.
- You will join our growing marketing team and work closely with the sales, product and technical teams to develop and drive product marketing campaigns that grow our business.
- As Electrum's product marketer you will collaborate and execute against our marketing and sales strategy to generate awareness and marketing qualified leads. Conceptualising, executing, measuring and optimising campaigns will be key components of your daily tasks. We will do this by mapping demand generation programs and nurture streams to the buyer and customer journeys, managing campaign budgets and determining the marketing tactics to execute against.
Daily execution and duties include but are not limited to:
- Market segmentation and go-to-market collaboration sessions to jointly define the product campaign strategy
- Own the end-to-end campaign enablement
- Produce and contribute to content
- Analyse, optimise and report against each campaign
- Database management
- Manage external events
- Utilise sales and marketing software tools
- Conduct market research and monitor industry trends and behaviours
- Collaborate with agencies, as required
- Work within budget
- Ensure brand standards are met
- You are Electrum's ideal candidate if you are:
- Able to handle multiple tasks with competing priorities under minimal supervision
- A strategic and critical thinker who exercises independent judgment and discretion
- Technologically savvy and resourceful
- Results oriented, solution focused and have a problem-solving attitude
- Team oriented, energetic, and able to bring positivity and support to those around you
- A strong collaborator and enjoy fostering relationships
- An effective communicator in speaking and writing English
- Self-motivated with a learning attitude and a sense of urgency
- Enjoy high-energy environments and have a startup mentality
Requirements
- Bachelor’s degree in business, marketing, or communications
- Two years demonstrable outbound prospecting, segmentation and lead generation tools experience
- B2B technology experience a bonus
- Highly proficient with Google tools
- Understanding of social media advertising
- Understanding of event management
- Familiarity with content management systems, marketing analytics tools and other martech solutions
- Familiarity with SEO and keyword research best practices
Benefits
- Team beach getaways
- World class payments training
- Macbook Pro
- Highly competitive games of table tennis
- Showers and Towel Service
- Generous leave policy
- Tons of career growth opportunities
- Family style cooked lunches
- Great coffee
- Friday beer on tap
- Company gym
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Sales Manager Job Responsibilities:
- Achieving growth and hitting sales targets by managing the sales team with discipline and empathy
- Designing and implementing a strategic sales plan that expands Electrums customer base and ensures its strong presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
Specific tasks may include:
- Determining annual unit and gross-profit plans by implementing market strategies; and analyzing trends and results.
- Establishing sales objectives annually for a five year cycle, by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products.
- Implementing sales programmes by developing field sales action plans.
- Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Providing relevant, data-driven, insightful reporting that can drive strategy and performance.
- Design, implement and refine processes required to optimize sales and performance.
- Designing and completing sales operational requirements.
- Maintaining sales team by recruiting, selecting, orienting, training and mentoring employees.
- Maintaining sales team results by counseling and incentivizing, planning, monitoring, and appraising job results.
- Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Contributing to team effort by accomplishing related results as needed.
- Collaborating and partnering with cross-functional departments to determine strategies to grow Electrum and improve operational efficiencies.
What you’ll do
- Build and grow a world-class sales team
- Provide data and insight-driven reports and strategies
- Grow Electrum's global reach and increase ARR
- Requirements
- Bachelor’s degree in business administration or a similar field
- MBA advantageous
- 3+ years of experience as sales manager
- 5+ years of sales experience
- Proven track record of positive sales performance
- Strong communication skills
- Creating and implementing a sales plan
- Meeting sales goals by monitoring progress
- Analyzing sales data
- Presentation skills
- Management and leadership skills
- Developing budgets
- Mentoring and coaching sales reps
Benefits
- Team beach getaways
- World class payments training
- Macbook Pro
- Highly competitive games of table tennis
- Showers and Towel Service
- Generous leave policy
- Tons of career growth opportunities
- Family style cooked lunches
- Great coffee
- Friday beer on tap
- Company gym
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Your role:
- Create and maintain content that effectively promotes a better technical understanding of Electrum’s products. This includes user guides, tutorials, reference materials, how-to guides, user interface text, release notes, and process documentation.
- Curate content repositories and ensure that the information is up to date and accessible.
- Perform audience analysis to understand the appropriate level at which to deliver content.
- Engage with Electrum staff and subject matter experts to understand key technical concepts and translate these into an accessible format for the relevant audience.
- Determine the most appropriate mix of written and visual content to deliver clear and concise messaging.
- Apply and contribute to the evolution of the Electrum style guides.
- Apply usability best practices with an awareness of translation and inclusivity pitfalls
- Be familiar with single-sourcing and content reuse
Requirements
- University degree (or equivalent) in a scientific, engineering, or information systems field.
- At least 2 years of experience creating technical content, or a postgraduate degree in a technical field.
- Formal technical writing training will be advantageous.
- Demonstrated ability to convey complex technical content in a clear and accessible style.
- Exceptional English writing skills.
- Keen attention to detail.
- Quick to understand technical concepts.
- Experience with multimedia content creation tools (text, diagrams, animations, video).
- Good working knowledge of one or more content management systems.
Benefits
- Excellent working environment with a strong emphasis on good work/life balance
- Career growth opportunities within a fast growing company
- Access to internal training across company activities
- Access to external training opportunities in payments and the business environment
- Home office support including internet, computer hardware etc
- Participation and contribution to the company strategic planning process
- High level of autonomy with a discretionary budget to spend as you see fit
- Excellent but compulsory life and income protection insurance, you can choose your own medical aid
- Generous leave policy with extra leave over the festive season
- On site gym, bike parking, showers and towel service
- Family style cooked lunches, snacks and great coffee
Method of Application
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