Technician Cash Master, George at Fidelity Services Group

Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Outstanding customer service skills
• Valid Driver's License
• Excellent technical, problem solving and analytical skills
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Grade C PSIRA Registered

Key Performance Areas: (not totally inclusive)

• Provide service and customer support during field visits or dispatches
• Manage all on site installations, repairs, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solution
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customer
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
• Adhere to management instructions