Recent Openings at Fidelity Services Group

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence (Compulsory)
• Own reliable vehicle (Compulsory)
• PSIRA Grade C (Advantageous)
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

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Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record

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QUALIFICATION & EXPERIENCE:

• Matric
• 5 years’ sales experience
• Drivers licence
• Reliable car

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Listener experience advantageous
• All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing. Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00
• Accurate submission of reports \ research information to department heads or hub leaders when required
• Timeous submission of cell phone statements and commission sheets.
• Book appointments between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators
• Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check
• Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded
• Alarm only (no radio link-up - only alarm equipment)
• Full alarm (completely new alarm with radio link-up)
• Panic Alarm (panic system with radio link-up)
• Co-ordinator to telephone consultant with appointment details.
• Should the consultant be unavailable – a voice message will be left.  
• Co-ordinator to confirm lead receipt with rep
• Co-ordinator to fax appointment sheet to relevant Hub 16h00 daily.
• Consultants will phone co-ordinators on an hourly basis to advise of their own booked appointments and to receive their new appointment details. Consultants to also advise co-ordinators to times they will be unavailable to do appointments.
•  This will eliminate double bookings.
• Consultant visits client and quotes at the appointed time

PERFORMANCE STANDARDS

• To ensure that all contracts and quotations are completed accurately and in full, where necessary drawings and or technical addendum’s to be attached.
• Ensure timeous submission of all paperwork.
• Ensure that all stats maintained are accurate
• Ensure all feedback on direct leads is accurate

go to method of application »

Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers.
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Good selling skills
• Good organizational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s license (Compulsory)
• Own reliable vehicle (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Fully Bilingual (English and Afrikaans) preferable
• Hunter for new business and passionate about the communities safety
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

go to method of application »

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Dealer Department;
• Ensure a high standard of housekeeping at all times.

go to method of application »

QUALIFICATION & EXPERIENCE:

• Matric
• 5 years’ sales experience
• Drivers licence
• Reliable car

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Listener experience advantageous
• All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing. Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00
• Accurate submission of reports \ research information to department heads or hub leaders when required
• Timeous submission of cell phone statements and commission sheets.
• Book appointments between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators
• Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check
• Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded
• Alarm only (no radio link-up - only alarm equipment)
• Full alarm (completely new alarm with radio link-up)
• Panic Alarm (panic system with radio link-up)
• Co-ordinator to telephone consultant with appointment details. Should the consultant be unavailable – a voice message will be left.  Co-ordinator to confirm lead receipt with rep
• Co-ordinator to fax appointment sheet to relevant Hub 16h00 daily.
• Consultants will phone co-ordinators on an hourly basis to advise of their own booked appointments and to receive their new appointment details. Consultants to also advise co-ordinators to times they will be unavailable to do appointments. This will eliminate double bookings.
• Consultant visits client and quotes at the appointed time

PERFORMANCE STANDARDS

• To ensure that all contracts and quotations are completed accurately and in full, where necessary drawings and or technical addendum’s to be attached.
• Ensure timeous submission of all paperwork.
• Ensure that all stats maintained are accurate
• Ensure all feedback on direct leads is accurate

go to method of application »

Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Outstanding customer service skills
• Valid Driver's License
• Excellent technical, problem solving and analytical skills
• Strong written and oral communication skills
• Ability to work weekends and holidays
• Grade C PSIRA Registered

Key Performance Areas: (not totally inclusive)

• Provide service and customer support during field visits or dispatches
• Manage all on site installations, repairs, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solution
• Comprehend customer requirements and make appropriate recommendations/briefings
• Produce timely and detailed reports
• Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
• Operate vehicle in a safe manner
• Adhere to all company’s filed procedures and processes
• Maintain a professional appearance
• Build positive working relationships with customer
• Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
• Adhere to management instructions

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Key Performance Areas: (not totally inclusive):

• Prepare for vault duties
• Planning of the vault room schedules and rosters
• Receiving of consignments from vehicle crews
• Sorting of consignments
• Balancing of vault
• Distribution of consignments
• Documentation and administration
• Ensure security

Minimum Requirements:  

• Clear criminal record
• PSIRA accredited at least with Grade C
• Experience in security industry or similar role
• Own transport essential
• Computer literate

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Key Performance Areas: (not totally inclusive):

• Loading off all ATMS daily
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all client assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Minimum Requirements:

• Clear criminal record
• PSIRA accredited at least with Grade B
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT certificate
• Experience in security industry or similar role
• Driver’s license
• Computer literate

go to method of application »

Qualifications, experience and other competencies required:

• Matric Certificate
• Computer literate in Microsoft Office.
• Excellent admin and interpersonal skills.
• Excellent communication skills.
• Should be deadline driven.
• 2 years motor vehicle accident/ liability claims experience would be an advantage.

Key areas of responsibility: (Not totally inclusive)

• The receiving of liability and motor vehicle claims matters and related files for best attention
• The review of file content to establish what is still required to process.
• Forward correspondence to branch requesting all required documents and information.
• Forward correspondence to clients/claimants requesting further documents and information through means of a discovery letter.
• Forward request to legal for contract information and/or copies of contract.
• Forward request to billing/ credit control for WTR Report and monies being withheld.
• Update ICBM claims management system
• Update date ICMB and GreenFleet claims management system accordingly to provide accurate claims data.
• Close files on ICBM and GreenFleet claims management systems.
• Overseeing the maintenance of the ICBM and GreenFleet claims systems.
• General Ad-hoc duties as per the claims department as and when required.
• Review and understand the individual claims (motor vehicle and liability) and make the necessary suggestions with regards to liability.
• Be attentive to deadlines with regards to finalization of claims.
• General office duties